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Retail

Retail has undergone a major transformation in recent years, driven by technologies such as the Internet, mobile devices and the possibilities offered by detailed customer data. As consequence, we can design interactions between consumer and retailer and offer products, in general, context-dependent and personalized. In addition to the well-known retail contexts, such as shopping at the point-of-sale or e-commerce, new environments such as the sharing economy and crowdfunding are emerging, complementing the familiar channels of shopping. In addition, there are recent developments in virtual- and augmented-reality shopping. Therefore, our research in this domain primarily focusses on the question about the analysis and support of consumer and user behavior of next-generation retail to better understand the interactions and motives of consumers in interesting retail environments and to increase usability and user experience thereof.

 

Contact

Dr. Verena Dorner
+49 721 608-48385
verena.dorner∂kit.edu		  

Publikationsliste


2020
The Effect of Anthropomorphism on Investment Decision-Making with Robo-Advisor Chatbots.
Morana, S.; Gnewuch, U.; Jung, D.; Granig, C.
2020. Proceedings of the 28th European Conference on Information Systems (ECIS 2020), AIS eLibrary
The Effect of Perceived Similarity in Dominance on Customer Self-Disclosure to Chatbots in Conversational Commerce.
Gnewuch, U.; Yu, M.; Maedche, A.
2020. Proceedings of the 28th European Conference on Information Systems (ECIS 2020), AIS eLibrary
ExpBot - A dataset of 79 dialogs with an experimental customer service chatbot.
Gnewuch, U.; Feine, J.; Morana, S.; Mädche, A.
2020, März 26. doi:10.5445/IR/1000117842
2019
The Impact of Chatbot Response Time on Human-Chatbot Interaction: Novice versus Experienced Users [in press].
Gnewuch, U.; Morana, S.; Adam, M. T. P.; Maedche, A.
2019. JAIS Theory Development Workshop
Designing and Implementing a B2B Chatbot: Insights from a Medium-Sized Service Provider in the Energy Industry.
Gnewuch, U.; Heckmann, C.; Morana, S.; Maedche, A.
2019. Human practice, digital ecologies, our future : 14. Internationale Tagung Wirtschaftsinformatik (WI 2019), Siegen, 23.02. - 27.02.2019. Ed.: L. Thomas, Universität Siegen, Siegen
Trading Stocks on Blocks - The Quality of Decentralized Markets.
Notheisen, B.; Marino, V.; Englert, D.; Weinhardt, C.
2019. FinteQC 2018 - The first annual conference on Fintech and Banking Transformation, Lévis, Québec, June 20-21, 2018
2018
Dynamic effects of user- and marketer-generated content on consumer purchase behavior: Modeling the hierarchical structure of social media websites.
Scholz, M.; Schnurbus, J.; Haupt, H.; Dorner, V.; Landherr, A.; Probst, F.
2018. Decision support systems, 113, 43–55. doi:10.1016/j.dss.2018.07.001
“The Chatbot is typing …” – The Role of Typing Indicators in Human-Chatbot Interaction.
Gnewuch, U.; Morana, S.; Adam, M. T. P.; Maedche, A.
2018. Proceedings of the 17th Annual Pre-ICIS Workshop on HCI Research in MIS, San Francisco, CA, USA, December 13th , 2018
Faster Is Not Always Better: Understanding the Effect of Dynamic Response Delays in Human-Chatbot Interaction.
Gnewuch, U.; Morana, S.; Adam, M. T. P.; Maedche, A.
2018. 26th European Conference on Information Systems: Beyond Digitization - Facets of Socio-Technical Change, ECIS 2018, Portsmouth, UK, June 23-28, 2018. Ed.: U. Frank, Code 143975
Poster child and guinea pig – insights from a structured literature review on Airbnb.
Dann, D.; Teubner, T.; Weinhardt, C.
2018. International journal of contemporary hospitality management, 31 (1), .427–473. doi:10.1108/IJCHM-03-2018-0186
Live biofeedback as a user interface design element: A review of the literature.
Lux, E.; Dorner, V.; Knierim, M. T.; Adam, M. T. P.; Helming, S.; Weinhardt, C.
2018. Communications of the Association for Information Systems, 43 (1), 257–296. doi:10.17705/1CAIS.04318
How platforms build trust.
Teubner, T.; Dann, D.
2018
The Blockchain, Plums, and Lemons.
Notheisen, B.; Weinhardt, C.
2018. SSRN Electronic Journal. doi:10.2139/ssrn.3202667
How Airbnb Conveys Social and Economic Value through User Representation.
Dann, D.; Hoeven, E.; Duong, M. H.; Teubner, T.
2018. Proceedings of the Workshop on Designing User Assistance in Interactive Intelligent Systems, Portsmouth, UK, 2018, 32–43, KIT, Karlsruhe
Robo-Advisory : Digitalization and Automation of Financial Advisory.
Jung, D.; Dorner, V.; Glaser, F.; Morana, S.
2018. Business & information systems engineering, 60 (1), 81–86. doi:10.1007/s12599-018-0521-9
2017
Emotion Feedback in Small Group Collaboration: A Research Agenda for Group Emotion Management Support Systems.
Knierim, M. T.; Hariharan, A.; Dorner, V.; Weinhardt, C.
2017. GDN 2017, the 17th International Conference on Group Decision and Negotiation, which will take place at the University of Hohenheim, Stuttgart, Germany, 14th -18th August 2017, 191–202, Univ. Hohenheim, Stuttgart
Designing a robo-advisor for risk-averse, low-budget consumers.
Jung, D.; Dorner, V.; Weinhardt, C.; Pusmaz, H.
2017. Electronic markets, 28 (3), 367–380. doi:10.1007/s12525-017-0279-9
Towards Designing Cooperative and Social Conversational Agents for Customer Service.
Gnewuch, U.; Morana, S.; Maedche, A.
2017. Proceedings of the 38th International Conference on Information Systems (ICIS), Seoul, ROK, December 10-13, 2017. Research-in-Progress Papers., AISeL, Seoul, ROK
Combining virtual reality and mobile eye tracking to provide a naturalistic experimental environment for shopper research.
Meißner, M.; Pfeiffer, J.; Pfeiffer, T.; Oppewal, H.
2017. Journal of business research, 100, 445–458. doi:10.1016/j.jbusres.2017.09.028
Trust-free Systems in the Trust Age? A Review on Blockchain and Trust in the Sharing Economy.
Hawlitschek, F.; Notheisen, B.; Mertens, C.; Teubner, T.; Weinhardt, C.
2017. GDN 2017 : Proceedings of the 17th International Conference on Group Decision and Negotiation, University of Hohenheim, Stuttgart, Germany, 14th - 18th August 2017. Ed. : M. Schoop, 97–99, Hohenheim University Press, Stuttgart-Hohenheim
Sharewood-Forest : A Peer-to-Peer Sharing Economy Platform for Wild Camping Sites in Germany.
Hawlitschek, F.; Kranz, T. T.; Elsner, D.; Fritz, F.; Mense, C.; Müller, M. B.; Straub, T.
2017. GDN 2017 : Proceedings of the 17th International Conference on Group Decision and Negotiation, University of Hohenheim, Stuttgart, Germany, 14th - 18th August 2017. Ed. : M. Schoop, 265–271, Hohenheim University Press, Stuttgart-Hohenheim
Adapting Human-Computer-Interaction of Attentive Smart Glasses to the Trade-Off Conflict in Purchase Decisions : An Experiment in a Virtual Supermarket.
Pfeiffer, J.; Pfeiffer, T.; Greif-Winzrieth, A.; Meißner, M.; Renner, P.; Weinhardt, C.
2017. AC 2017 : Augmented Cognition : Neurocognition and Machine Learning : 11th International Conference, Held as Part of HCI International 2017, Part I, Vancouver, Canada, 9th - 14th July 2017, 219–235, Springer, Cham. doi:10.1007/978-3-319-58628-1_18
A configuration-based recommender system for supporting e-commerce decisions.
Scholz, M.; Dorner, V.; Schryen, G.; Benlian, A.
2017. European journal of operational research, 259 (1), 205–215. doi:10.1016/j.ejor.2016.09.057
Decision Inertia and Arousal: Using NeuroIS to Analyze Bio-Physiological Correlates of Decision Inertia in a Dual Choice Paradigm.
Jung, D.; Dorner, V.
2017. Proceedings of the Gmunden Retreat on NeuroIS 2017, Gmunden, A, June 12-14, 2017 [in press], Springer
Designing Live Biofeedback for Groups to Support Emotion Management in Digital Collaboration.
Knierim, M. T.; Jung, D.; Dorner, V.; Weinhardt, C.
2017. Designing the Digital Transformation : 12th International Conference (DESRIST 2017), Karlsruhe, Germany, 30 May - 1 June 2017. Ed.: A. Maedche, 479–484, Springer International Publishing, Cham. doi:10.1007/978-3-319-59144-5_35
Building Trust in the Sharing Economy : Understanding the Impact of Video Messages.
Dann, D.; Hawlitschek, F.; Teubner, T.; Weinhardt, C.
2017. 4th International Workshop on the Sharing Economy, Lund, Sweden, 15th - 16th June 2017
A First Look on Sharewashing in the Sharing Economy: How False Claims Can Impede Trust.
Hawlitschek, F.; Stofberg, N. O.; Teubner, T.; Tu, P.; Weinhardt, C.
2017. 4th International Workshop on the Sharing Economy, Lund, Sweden, June 15-16, 2017
Using PageRank for non-personalized default rankings in dynamic markets.
Scholz, M.; Pfeiffer, J.; Rothlauf, F.
2017. European journal of operational research, 260 (1), 388–401. doi:10.1016/j.ejor.2016.12.022
Price Determinants on Airbnb: How Reputation Pays Off in the Sharing Economy.
Teubner, T.; Hawlitschek, F.; Dann, D.
2017. Journal of Self-Governance and Management Economics, 5 (4), 53–80. doi:10.22381/JSME5420173
Reconstructing the Giant: Automating the Categorization of Scientific Articles with Deep Learning Techniques.
Dann, D.; Hauser, M.; Hanke, J.
2017. 13. Internationale Tagung Wirtschaftsinformatik (WI), February 12-15, 2017, St. Gallen, Switzerland. Ed.: J.M. Leimeister, 1538–1549, St. Gallen
2016
Trust in the sharing economy : An experimental framework.
Hawlitschek, F.; Teubner, T.; Adam, M. T. P.; Borchers, N. S.; Möhlmann, M.; Weinhardt, C.
2016. Proceedings of the 37th International Conference on Information Systems (ICIS 2016) : Digital Innovation at the Crossroads, Dublin, Ireland, 11-14 December 2016. Ed.: P. J. Ågerfalk, 1–14, AIS Electronic Library
Determinants of Multi-Channel Behavior: Exploring Avenues for Future Research in the Services Industry.
Hummel, D.; Schacht, S.; Mädche, A.
2016. Human Behavior in IS. 37th International Conference on Information Systems (ICIS), Dublin, Ireland, December 11-14, 2016, AIS Electronic Library
Towards designing individual value-oriented decision support for selecting internet-based services.
Dorner, V.; Morana, S.; Maedche, A.; Weinhardt, C.
2016. INFORMATIK 2016 : Informatik von Menschen für Menschen, 46. Jahrestagung der Gesellschaft für Informatik, 26.-30. September 2016, Klagenfurt. Hrsg.: H. C. Mayr, Gesellschaft für Informatik, Bonn
The Importance of User Motivations in the Sharing Economy – Towards a Research Agenda.
Hawlitschek, F.; Teubner, T.; Gimpel, H.
2016. 3rd International Workshop on the Sharing Economy, Southampton, GB, September 15-16, 2016
The Three Kinds of Trust in the Sharing Economy.
Hawlitschek, F.; Peukert, C.; Teubner, T.; Weinhardt, C.
2016. Multikonferenz Wirtschaftsinformatik, MKWI 2016, 09. - 11. März 2016, Ilmenau
Understanding the Sharing Economy - Drivers and impediments for participation in peer-to-peer rental.
Hawlitschek, F.; Teubner, T.; Gimpel, H.
2016. Proceedings of the 49th Annual Hawaii International Conference on System Sciences (HICSS-49), Kauai, Hawaii, January 5-8, 2016. Ed.: T.X. Bui, 4782–4791, IEEE Computer Society, Los Alamitos (CA). doi:10.1109/HICSS.2016.593
Colors and trust: The influence of user interface design on trust and reciprocity.
Hawlitschek, F.; Jansen, L.-E.; Lux, E.; Teubner, T.; Weinhardt, C.
2016. Proceedings of the 49th Annual Hawaii International Conference on System Sciences (HICSS-49), Kauai, Hawaii, January 5-8, 2016. Ed.: T.X. Bui, 590–599, IEEE Computer Society, Los Alamitos (CA). doi:10.1109/HICSS.2016.80
Trust in the Sharing Economy.
Hawlitschek, F.; Teubner, T.; Weinhardt, C.
2016. Die Unternehmung, 70 (1), 26–44. doi:10.5771/0042-059X-2016-1-26
Impact of cognitive workload and emotional arousal on performance in cooperative and competitive interactions.
Hariharan, A.; Dorner, V.; Adam, M. T. P.
2016. Information Systems and Neuroscience : Proceedingso of Gmunden Retreat on NeuroIS 2016, Gmunden, June 6-8, 2016. Ed.: F. Davis, 35–42, Springer, Heidelberg
2015
The Effect of Defaults and Task Difficulty on Consumer Satisfaction - Implications for Value Co-Creation Processes.
Schuhbeck, V.; Dorner, V.
2015. Proceedings der 12. Internationalen Tagung Wirtschaftsinformatik (WI 2015), 4.-6. März, Osnabrück, Deutschland. Hrsg.: O. Thomas, 1468–1482, Universität Osnabrück
Measuring consumers’ willingness to pay with utility-based recommendation systems.
Scholz, M.; Dorner, V.; Franz, M.; Hinz, O.
2015. Decision Support Systems, 72, 60–71. doi:10.1016/j.dss.2015.02.006
Whom to Trust? Assessing the Role of Profile Pictures on Sharing Economy Platforms.
Hawlitschek, F.; Lippert, F.
2015. Proceedings of the 15th International Conference on Group Decision & Negotiation (GDN), Warsaw, Poland, June 22-26. Ed.: B. Kamiński, 361–367, Warsaw School of Economics Press, Warschau
Foreign Live Biofeedback: Using others neurophysiological data.
Hawlitschek, F.; Teubner, T.; Lux, E.; Adam, M. T. P.
2015. Information Systems and Neuroscience. Gmunden Retreat on NeuroIS, 01.-03.06.2015, Gmunden, Austria. Ed.: F. Davis, 59–64, Springer, Berlin. doi:10.1007/978-3-319-18702-0_8
Towards Attentive In-Store Recommender Systems: Detecting Exploratory vs. Goal-oriented Decisions.
Pfeiffer, J.; Pfeiffer, T.; Meißner, M.
2015. Reshaping Society through Analytics, Collaboration and Decision Support. Role of Business Intelligence and Social Media. Ed.: L. Iyer, 161–173, Springer, Berlin. doi:10.1007/978-3-319-11575-7
An Optimized Design of Choice Experiments: A New Approach for Studying Decision Behavior in Choice Task Experiments.
Pfeiffer, J.; Duzevik, D.; Rothlauf, F.; Bonabeau, E.; Yamamoto, K.
2015. Journal of behavioral decision making, 28 (3), 262–280. doi:10.1002/bdm.1847
2014
Important Product Features of Mobile Decision Support Systems for In-Store Purchase Decisions: A User-Perspective Taking into Account Different Purchase Situations.
Huschens, M.; Pfeiffer, J.; Pfeiffer, T.
2014. Multikonferenz Wirtschaftsinformatik (MKWI), Paderborn, Germany, 26.-28. Februar 2014. Ed.: D. Kundisch, 1847–1859, Universität Paderborn, Paderborn
Identifying Goal-oriented and Explorative Information Search Patterns.
Pfeiffer, J.; Prosiegel, J.; Meißner, M.; Pfeiffer, T.
2014. Gmunden Retreat on NeuroIS 2014, Gmunden, Austria, 05.-07.06.2014. Ed.: F. Davis, 23–25
Integrating Keyword Advertising and Dynamic Pricing for an online market place.
Goertz, T.; Pfeiffer, J.; Schmidt, H.; Rothlauf, F.
2014. Operations Research Proceedings 2013 : Selected Papers of the International Conference on Operations Research, OR2013, September 3-6, 2013. Ed.: D. Huisman, 145–151, Springer, Berlin. doi:10.1007/978-3-319-07001-8_20
On the Influence of Context-based Complexity on Information Search Patterns: An Individual Perspective.
Pfeiffer, J.; Meißner, M.; Brandstätter, E.; Riedl, R.; Decker, R.; Rothlauf, F.
2014. Journal of Neuroscience, Psychology and Economics, 7 (2), 103–124. doi:10.1037/npe0000021
A Respecification of the DeLone and McLean Model to Measure the Success of an Electronic Mediated Learning Systems.
Scholz, M.; Lehner, F.; Dorner, V.
2014. Multikonferenz Wirtschaftsinformatik (MKWI), Paderborn, Germany, 26.-28. Februar 2014. Ed.: D. Kundisch, 805–819, Universität Paderborn, Paderborn
2013
Mobile eyetracking for decision analysis at the point-of-sale: Requirements from the perspectives of marketing research and human-computer-interaction.
Meißner, M.; Pfeiffer, J.; Pfeiffer, T.
2013. Proceedings of the First International Workshop on Solutions for Automatic Gaze-Data Analysis 2013 (SAGA 2013). Bielefeld, Germany. 24.-25. Oktober 2013. Ed.: T. Pfeiffer, 10–13, Universtiät Bielefeld, Bielefeld. doi:10.2390/biecoll-saga2013_3
Mobile Recommendation Agents Making Online Use of Visual Attention Information at the Point of Sale.
Pfeiffer, T.; Pfeiffer, J.; Meißner, M.
2013. Proceedings of the Gmunden Retreat on NeuroIS 2013, Gmunden, Austria, 01.06 – 04-06.2013. Ed.: F. Davis, 3
A Low-Effort Recommendation System with High Accuracy: A New Approach with Ranked Pareto-Fronts.
Pfeiffer, J.; Scholz, M.
2013. Business and Information Systems Engineering, 5 (6), 397–408. doi:10.1007/s12599-013-0295-z
Does Amazon Scare Off Customers? The Effect of Negative Spotlight Reviews on Purchase Intention.
Ivanova, O.; Scholz, M.; Dorner, V.
2013. Proceedings of the 11th International Conference on Wirtschaftsinformatik (WI2013), Volume 1, Feb 27 - Mar 01 2013, University Leipzig, Germany. Ed.: R. Alt, 23–38, Universität, Leipzig
Leave a Comment! An In-Depth Analysis of User Comments on YouTube.
Schultes, P.; Dorner, V.; Lehner, F.
2013. Proceedings of the 11th International Conference on Wirtschaftsinformatik (WI2013), Volume 1, Feb 27 - Mar 01 2013, University Leipzig, Germany. Ed.: R. Alt, 659–674, Universität Leipzig, Leipzig
Predicting And Economically Exploiting Utility Thresholds With Utility-Based Recommendation Systems.
Dorner, V.; Scholz, M.
2013. Proceedings of the 21st European Conference on Information Systems 2013 (ECIS) Utrecht; Netherlands; 5 June 2013 through 8 June 2013, 30, Association for Information Systems, Atlanta
Think Twice Before You Buy! How Recommendations Affect Three-Stage Purchase Decision Processes.
Scholz, M.; Dorner, V.; Ivanova, O.
2013. Reshaping society through information systems design : International Conference on Information Systems (ICIS 2013), Volume 5, Milan, Italy, 15 - 18 December 2013, 4278–4297, Curran, Red Hook (NY)
Awareness, Interest and Final Decision: The Effects of User- and Marketer-Generated Content on Consumers’ Purchase Decisions.
Scholz, M.; Dorner, V.; Landherr, A.; Probst, F.
2013. 34th International Conference on Information Systems (ICIS) 15.-18.12.2013, Milano, Italy ICIS 2013 Proceedings. Ed.: R. Baskerville, Association for Information Systems, Atlanta
The recipe for the perfect review? An investigation into the determinants of review helpfulness.
Scholz, M. B.; Dorner, V.
2013. Business and Information Systems Engineering, 5 (3), 141–151. doi:10.1007/s12599-013-0259-3
2012
Inferring Decision Strategies from Clickstreams in Decision Support Systems: A New Process-Tracing Approach Using State Machines.
Pfeiffer, J.; Probst, M.; Steitz, W.; Rothlauf, F.
2012. Zeitschrift für Betriebswirtschaft : Journal of Business Economics, 82 (4), 25–46
Social influence in recommendation agents: Creating synergies between multiple recommendation sources for online purchases.
Pfeiffer, J.; Benbasat, I.
2012. ECIS 2012 - Proceedings of the 20th European Conference on Information Systems, Barcelona; Spain; 10 June 2012 through 13 June 2012, 99, Association for Information Systems, Atlanta
Estimating Optimal Recommendation Set Sizes for Individual Consumers.
Scholz, M.; Dorner, V.
2012. International Conference on Information Systems (ICIS 2012), Orlando, Florida, USA, 16 - 19 December 2012, Volume 3, 2440–2459, Curran, Red Hook (NY)
2011
Inferring Decision Strategies from Clickstreams in Decision Support Systems: A New Process-Tracing Approach Using State Machines.
Pfeiffer, J.; Probst, M.; Steitz, W.; Rothlauf, F.
2011. Theory-guided modeling and empiricism in information systems research. Ed.: A. Heinzl, 145–173, Physica-Verlag, Heidelberg. doi:10.1007/978-3-7908-2781-1_8
2010
A Theory-Based Approach for a Modular System of Interactive Decision Aids.
Pfeiffer, J.; Vogel, F.; Stumpf, S.; Kiltz, C.
2010. Proceedings of the Sixteenth Americas Conference on Information Systems (AMCIS 2010 ), Lima, Peru, August 12-15, 2010
Interaktive Entscheidungshilfen.
Pfeiffer, J.
2010. Vertriebsinformationssysteme : Standardisierung, Individualisierung, Hybridisierung und Internetisierung. Hrsg.: J. Becker, 105–123, Springer, Berlin
Ein empirischer Vergleich der Prozessaufzeichnungsmethoden: Mouselab und Eyetracking bei Praeferenzmessungen mittels Choice-based Conjoint Analyse.
Meißner, M.; Decker, R.; Pfeiffer, J.
2010. Marketing : Zeitschrift für Forschung und Praxis (ZFP), 32 (3), 133–143
2009
A genetic algorithm for analyzing choice behavior with mixed decision strategies.
Pfeiffer, J.; Duzevik, D.; Rothlauf, F.; Yamamoto, K.
2009. Proceedings of the 11th Annual conference on Genetic and evolutionary computation. Ed.: F. rothlauf, 1585–1592, ACM, New York (NY). doi:10.1145/1569901.1570113
On the Relationship between Interactive Decision Aids and Decision Strategies: A Theoretical Analysis.
Pfeiffer, J.; Riedl, R.; Rothlauf, F.
2009. Proceedings of the 9th International Conference on Business Informatics, Wien, 25.-27. Februar 2009. Ed.: H.R. Hansen, 161–176