Digital Service Design & Innovation

Overview

Digital services play a central role in the digital economy and society. With the number of devices connected to the Internet growing exponentially, we will face the creation of even more advanced digital services in all areas of business and life.

Effective ways to conceive and develop digital innovations are crucial for the competitiveness of organizations. Even well-established product-focused industries are increasingly subject to “servitization” and therefore face new technological and managerial challenges. Enterprises and public organizations need to come to grips with disruptive technologies and business models of new digital services while simultaneously becoming more user-oriented through human-centered innovation and design.

This research department consists of members from the “Information Systems & Service Design” (Prof. Mädche) and the “Digital Service Innovation” (Prof. Satzger) group.

Research Topics

Thus, research is required to extend or adapt established approaches for the design and development of digital services. In this research department, we investigate methods, techniques, and tools for the innovation and design of digital services. We cover the entire digital service lifecycle ranging from strategy, discovery and innovation, design and development, transition, to operations.

We conceive and apply methods, techniques and tools for the design and innovation of digital services. We provide knowledge and guidance to leverage emerging technologies such as AI, Analytics, Blockchain, IoT for impactful services, business models, and service systems - emphasizing a human perspective designing for high usability and positive user experiences.

Current topics include

Service Innovation Processes	Service Design Thinking Digital Engagement AI-supported Creativity
Data-based Services & Business Models	Analytics-based services / service wrapping Data-based business models Open Data monetization Blockchain-based servitization
Agile Software Development	AI & ML in Requirements Engineering Conversational Requirements Elicitation Systems Tool-Supported Agile Practices in Teams
Methods & Tools for the Digital Service Design Lifecycle	Methods & Tools for Analytical Information Systems Engineering Design Support Systems (e.g. ServiceDesignKIT.org)

Organization

Heads of Area

Supervision

Prof. Dr. Gerhard Satzger
+49 721 608-48763
gerhard.satzger∂kit.edu

Prof. Dr. Alexander Mädche
+49 721 608-41580
alexander.maedche∂kit.edu

Lead

Dr. Niels Feldmann
+49 721 608-46589
niels.feldmann∂kit.edu

Associated Lead

Dr. Ronny Schüritz
+49 721 608-45625
ronny.schueritz∂kit.edu

Members

Janina Ballach +49 721 608-41583 janina.ballach∂kit.edu	Carina Benz +49 721 608-45774 carina.benz∂kit.edu	Tobias Enders +49 721 608-45633 tobias.enders∂kit.edu
Simin He +49 721 608-41586 simin.he∂kit.edu	Anke Holtmann-Plog +49 721 608-41839 anke.holtmann-plog∂kit.edu	Fabian Hunke +49 721 608-43212 fabian.hunke∂kit.edu
Laura Kienzle +49 721 608-45875 laura.kienzle∂kit.edu	Lara Riefle +49 721 608-45625 lara.riefle∂kit.edu	Tim Rietz +49 721 608-41586 tim.rietz∂kit.edu
Stefan Seebacher +49 721 608-45873 stefan.seebacher∂kit.edu

Projekte
BTP - Business Process Transformation in Enterprise Systems Implementation Organizations (Blanc & Fischer)
BigDieMo
Data Value & Open Data
DL2030
User-Centered Digital Transformation (Senacor)

Publikationsliste

2020

Oracle or Teacher? A Systematic Overview of Research on Interactive Labeling for Machine Learning.
Knaeble, M.; Nadj, M.; Maedche, A.
2020. 15. Internationale Tagung Wirtschaftsinformatik (WI 2020), Potsdam, 9 - 11 März 2020, 2–16, GITO Verlag. doi:10.30844/wi_2020_a1-knaeble

Design of Data-Driven Decision Support Systems for Business Process Standardization. Dissertation.
Fleig, C.
2020, März 12. Karlsruhe. doi:10.5445/IR/1000117653

Igniting the Spark: Overcoming Organizational Change Resistance to Advance Innovation Adoption – The Case of Data-Driven Services.
Enders, T.; Martin, D.; Sehgal, G. G.; Schüritz, R.
2020. Exploring Service Science – 10th International Conference, IESS 2020, Porto, Portugal, February 5–7, 2020, Proceedings. Ed.: H. Nóvoa, 217–230, Springer, Cham. doi:10.1007/978-3-030-38724-2_16

Enabling System-Oriented Service Delivery in Industrial Maintenance: A Meta-method for Predicting Industrial Costs of Downtime.
Wolff, C.; Kühl, N.; Satzger, G.
2020. International Conference on Exploring Services Science, Porto, Portugal, 5 - 7 Februar 2020. Ed.: H. Nóvoa, 92–106, Springer International Publishing, Cham. doi:/10.1007/978-3-030-38724-2_7

Handling Concept Drifts in Regression Problems – the Error Intersection Approach.
Baier, L.; Hofmann, M.; Kühl, N.; Mohr, M.; Satzger, G.
2020. Proceedings of 15th International Conference on Wirtschaftsinformatik, 2020, Potsdam, Germany

Designing Analytics-Based Services – Exploring Design Requirements for Methodological Tool Assistance in Service Design Teams.
Hunke, F.; Kiefer, F.
2020. 15. Internationaler Kongress für Wirtschaftsinformatik (WI), Potsdam, 9 - 11 März 2020

Power to the Oracle? Design Principles for Interactive Labeling Systems in Machine Learning.
Nadj, M.; Knaeble, M.; Li, M. X.; Maedche, A.
2020. Künstliche Intelligenz, 1–12. doi:10.1007/s13218-020-00634-1

Discovering Core Modules of Platform-based Software Ecosystems for Non-Profit Sport Organizations [in press].
Benke, I.; Guth, P.; Rietz, T.; Maedche, A.
2020. Proceedings der 15. Internationalen Tagung Wirtschaftsinformatik (WI2020), Potsdam, 08.-11-03.2020

Conceptualizing the Role of Blockchain Technology in Digital Platform Business [in press].
Schulze, T.; Seebacher, S.; Hunke, F.
2020. 10th International Conference on Exploring Service Science (IESS 2.0), Porto, P, February 5-7, 2020, Springer

Pathways from Data to Value: Identifying Strategic Archetypes of Analytics-Based Services [in press].
Hunke, F.; Seebacher, S.; Schüritz, R.; Satzger, G.
2020. 15. Internationaler Kongress für Wirtschaftsinformatik (WI), Potsdam, 9 - 11 März 2020

2019

Value Co-Creation in Data-Driven Services: Towards a Deeper Understanding of the Joint Sphere.
Schüritz, R.; Farrell, K.; Wixom, B.; Satzger, G.
2019. ICIS 2019 Proceedings: 15-18 December 2019, Munich, Germany, Art.-Nr.: 2202, AIS eLibrary

Using Eye-Tracking for Visual Attention Feedback.
Toreini, P.; Langner, M.; Maedche, A.
2019. Information Systems and Neuroscience – NeuroIS Retreat 2019. Ed.: F. D. Davis, 261–270, Springer International Publishing, Cham. doi:10.1007/978-3-030-28144-1_29

Humane Anthropomorphic Agents: The Quest for the Outcome Measure ; Position Paper.
André, E.; Bayer, S.; Benke, I.; Benlian, A.; Cummins, N.; Gimpel, H.; Hinz, O.; Kersting, K.; Mädche, A.; Mühlhäuser, M.; Riemann, J.; Schuller, B. W.; Weber, K.
2019. AIS SIGPrag, Munich, 15-18 December 2019, 2019 pre-ICIS workshop proceedings "Values and Ethics in the Digital Age", Munich, 14.12.2019

Towards an Actionable Ethical Compass for Developing AI-enabled Artifacts in Design Science Research.
Benke, I.; Feine, J.; Venable, J. R.; Maedche, A.
2019. AIS SIGPrag, Munich, 15-18 December 2019, 2019 pre-ICIS workshop proceedings "Values and Ethics in the Digital Age", Munich, 14.12.2019

The Impact of Chatbot Response Time on Human-Chatbot Interaction: Novice versus Experienced Users [in press].
Gnewuch, U.; Morana, S.; Adam, M. T. P.; Maedche, A.
2019. JAIS Theory Development Workshop

Gender Bias in Chatbot Design.
Feine, J.; Gnewuch, U.; Morana, S.; Maedche, A.
2019. Chatbot Research and Design: Third International Workshop, CONVERSATIONS 2019, Amsterdam, The Netherlands, November 19-20, 2019, Revised Selected Papers. Ed.: A. Følstad, 79–93, Springer, Cham. doi:10.1007/978-3-030-39540-7_6

DISKNET - A Platform for the Systematic Accumulation of Knowledge in IS Research.
Dann, D.; Maedche, A.; Teubner, T.; Mueller, B.; Meske, C.; Funk, B.
2019. 40th International Conference on Information Systems (ICIS 2019), München, 15.-18. Dezember 2019, Art.-Nr.: 2785, AIS eLibrary

Design Principles for Business Model Analytics Tools. Dissertation.
Augenstein, D.
2019. Karlsruhe. doi:10.5445/IR/1000099850

Priorisierung von Digitalisierungsprojekten entlang der gesamten kundenorientierten Prozesskette im Maschinenbau.
Pschybilla, T.; Hofmann, M.; Enders, T.; Vössing, M.
2019. HMD Praxis der Wirtschaftsinformatik

Designing a Chatbot Social Cue Configuration System.
Feine, J.; Morana, S.; Maedche, A.
2019. 40th International Conference on Information Systems (ICIS 2019), München, 15.-18. Dezember 2019, AIS eLibrary

Digital nudging to overcome cognitive resistance in innovation adoption decisions.
Stryja, C.; Satzger, G.
2019. The service industries journal, 39 (15-16), 1123–1139. doi:10.1080/02642069.2018.1534960

Interview with Joerg Mimmel on “Digitalization of Purchasing at Bosch”.
Maedche, A.
2019. Business & information systems engineering, 61 (6), 755–758. doi:10.1007/s12599-019-00616-0

Geschäftsmodelle 4.0: Big Data und Data-Analytics als Treiber für Dienstleistungsinnovation im deutschen Mittelstand.
Hunke, F.; Seebacher, S.; Schymanietz, M.; Jonas, J.; Genennig, S.; Kühne, B.; Schüritz, R.; Satzger, G.; Möslein, K.; Böhmann, T.
2019. Digitale Dienstleistungsinnovationen. Eds.: V. Stich, J. Schumann, D. Beverungen, G. Gudergan, P. Jussen, 167–183, Springer, Heidelberg. doi:10.1007/978-3-662-59517-6_9

Designing Decision Aids for Digital Service Design Technique Selection. Dissertation.
Liu, X.
2019. Karlsruhe. doi:10.5445/IR/1000097355

A Taxonomy of Social Cues for Conversational Agents.
Feine, J.; Gnewuch, U.; Morana, S.; Maedche, A.
2019. International journal of human - computer studies, 132, 138–161. doi:10.1016/j.ijhcs.2019.07.009

Using Employees’ Collective Intelligence for Service Innovation: Theory and Instruments.
Feldmann, N.; Fromm, H.; Satzger, G.; Schüritz, R.
2019. Handbook of Service Science, Volume II. Ed.: P. Maglio, 249–284, Springer International Publishing, Cham. doi:10.1007/978-3-319-98512-1_12

The DSR grid: six core dimensions for effectively planning and communicating design science research projects.
vom Brocke, J.; Mädche, A.
2019. Electronic markets, 29, 379–385. doi:10.1007/s12525-019-00358-7

Designing Useful Transparency to Improve Process Performance—Evidence from an Automated Production Line.
Vössing, M.; Potthoff, F.; Kühl, N.; Satzger, G.
2019. Proceedings of the 27th European Conference on Information Systems (ECIS), Stockholm und Uppsala, Sweden, June 8-14, 2019. Research Papers

Designing a conversational requirements elicitation system for end-users.
Rietz, T.
2019. 27th IEEE International Requirements Engineering Conference (RE’19), Jeju Island, ROK, September 23-27, 2019, 452–457, IEEE Computer Society, Los Alamitos (CA). doi:10.1109/RE.2019.00061

LadderBot: A requirements self-elicitation system.
Rietz, T.; Maedche, A.
2019. 27th IEEE International Requirements Engineering Conference (RE’19), Jeju Island, ROK, September 23-27, 2019, 357–362, IEEE Computer Society, Los Alamitos CA). doi:10.1109/RE.2019.00045

AI-Based Digital Assistants – Opportunities, Threats, and Research Perspectives.
Maedche, A.; Legner, C.; Benlian, A.; Berger, B.; Gimpel, H.; Hess, T.; Hinz, O.; Morana, S.; Söllner, M.
2019. Business & information systems engineering, (4), 1–10. doi:10.1007/s12599-019-00600-8

Drive by maintenance: towards adaptive work environments with improved industrial HCI.
Miclaus, A.; Pescara, E.; Mädche, A.; Beigl, M.
2019. Proceedings of the 12th ACM International Conference on PErvasive Technologies Related to Assistive Environments - PETRA ’19, 382–388, ACM Press, New York (NY). doi:10.1145/3316782.3322751

Designing Process Guidance Systems.
Morana, S.; Kroenung, J.; Maedche, A.; Schacht, S.
2019. Journal of the Association for Information Systems, 20 (5), 499–535

Designing an AI-based Advisory Platform for Design Techniques.
Liu, X.; He, S.; Maedche, A.
2019. Proceedings of the 27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019. Research Papers., Paper: 152

Design Principles for Human-Computer Collaboration : Extended Abstract.
Vössing, M.; Lind, M.; Kühl, N.; Satzger, G.
2019. Proceedings of the Workshop on Designing User Assistance in Intelligent Systems, Stockholm, Sweden, 2019. Ed.: S. Morana, 13–15, KIT, Karlsruhe

Towards an Integrative Theoretical Framework of Interactive Machine Learning Systems.
Meza Martínez, M. A.; Nadj, M.; Maedche, A.
2019. Proceedings of the 27th European Conference on Information Systems (ECIS), Stockholm, Sweden, June 8-14, 2019. Research Papers., Paper 172, AISeL, Stockholm, Sweden

Challenges in the Deployment and Operation of Machine Learning in Practice.
Baier, L.; Jöhren, F.; Seebacher, S.
2019. Proceedings of the 27th European Conference on Information Systems (ECIS), Stockholm and Uppsala, Sweden, June 8 - 14, 2019. Research Papers., Paper: 163, AIS Electronic Library (AISeL)

Leveraging Machine-Executable Descriptive Knowledge in Design Science Research – The Case of Designing Socially-Adaptive Chatbots.
Feine, J.; Morana, S.; Maedche, A.
2019. Extending the Boundaries of Design Science Theory and Practice – 14th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2019, Worcester, MA, USA, June 4–6, 2019, Proceedings. Ed.: B. Tulu, 76–91, Springer International Publishing, Cham. doi:10.1007/978-3-030-19504-5_6

Conceptualization of the Problem Space in Design Science Research.
Maedche, A.; Gregor, S.; Morana, S.; Feine, J.
2019. Extending the Boundaries of Design Science Theory and Practice – 14th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2019, Worcester, MA, USA, June 4–6, 2019, Proceedings. Ed.: B. Tulu, 18–31, Springer International Publishing, Cham. doi:10.1007/978-3-030-19504-5_2

Blockchain - Just Another IT Implementation? A Comparison of Blockchain and Interorganizational Information Systems.
Seebacher, S.; Schüritz, R.
2019. Proceedings of the 27th European Conference on Information Systems (ECIS), Stockholm und Uppsala, Sweden, 8 - 14 Juni 2019. Research Papers., Paper 124

Nudged to Unload: Applying Choice Architecture to Prevent Cognitive Overload of Participants in Open Idea Evaluation [in press].
Benz, C.; Stryja, C.
2019. Proceedings of the 27th European Conference on Information Systems - Information Systems for a Sharing Society, Stockholm und Uppsala (ECIS 2019), Sweden, 8. - 14. Juni 2019

Not All Tasks Are Alike: Exploring the Effect of Task Representation on User Engagement in Crowd-Based Idea Evaluation.
Benz, C.; Zierau, N.; Satzger, G.
2019. Proceedings of the 27th European Conference on Information Systems (ECIS), Stockholm und Upplala, Sweden, June 8-14, 2019. Research Papers., Paper 59, AIS eLibrary, Stockholm

Designing and Implementing a B2B Chatbot: Insights from a Medium-Sized Service Provider in the Energy Industry.
Gnewuch, U.; Heckmann, C.; Morana, S.; Maedche, A.
2019. Human practice, digital ecologies, our future : 14. Internationale Tagung Wirtschaftsinformatik (WI 2019), Siegen, 23.02. - 27.02.2019. Ed.: L. Thomas, Universität Siegen, Siegen

Understanding the Anatomy of Analytics-Based Services – A Taxonomy to Conceptualize the Use of Data and Analytics in Services.
Hunke, F.; Engel, C.; Schüritz, R.; Ebel, P.
2019. Proceedings of the 27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019. Research Papers., Paper 25, AIS eLibrary, Stockholm

Smartere Produkte durch analysebasierte Dienstleistungen – Ein methodisches Werkzeug zur strukturierten Entwicklung.
Hunke, F.; Schüritz, R.
2019. HMD. doi:10.1365/s40702-019-00531-8

Software Development Process Ambidexterity and Project Performance: A Coordination Cost-Effectiveness View [in press].
Werder, K.; Li, Y.; Maedche, A.; Ramesh, B.
2019. IEEE transactions on software engineering, 14 Seiten. doi:10.1109/TSE.2019.2904571

How effective is nudging? A quantitative review on the effect sizes and limits of empirical nudging studies.
Hummel, D.; Maedche, A.
2019. Journal of behavioral and experimental economics, 80, 47–58. doi:10.1016/j.socec.2019.03.005

Situation Awareness in Aircraft Ground Handling: The Impact of Auditory and Visual Notification Cues.
Nadj, M.; Maedche, A.
2019. Journal of Cognitive Engineering and Decision Making. doi:10.1177/1555343419830183

Capturing Value from Data: Exploring Factors Influencing Revenue Model Design for Data-Driven Services.
Enders, T.; Schüritz, R.; Frey, W.
2019. Proceedings of 14th International Conference on Wirtschaftsinformatik (Wi 2019): Human Practice.Digital Ecologies.Our Future

Cognitive computing for customer profiling: meta classification for gender prediction.
Hirt, R.; Kühl, N.; Satzger, G.
2019. Electronic markets, 29 (1), 93–106. doi:10.1007/s12525-019-00336-z

Interview with Tamim Asfour on “Anthropomatics: The State of the Art in Robotics and Challenges for Future Research”.
Mädche, A.
2019. Business & information systems engineering, 61 (2), 237–239. doi:10.1007/s12599-019-00585-4

The Impact of Anthropomorphic and Functional Chatbot Design Features in Enterprise Collaboration Systems on User Acceptance.
Rietz, T.; Benke, I.; Maedche, A.
2019. 14. Internationale Tagung Wirtschaftsinformatik (WI2019)

Roles of Digital Innovation in Design Science Research.
Hevner, A.; Brocke, J. vom; Maedche, A.
2019. Business & information systems engineering, 61 (1), 3–8. doi:10.1007/s12599-018-0571-z

Die Rolle von Affekt und Kognition bei der Gestaltung und Nutzung von Kollaborationswerkzeugen.
Benke, I.; Maedche, A.
2019. HMD, 56 (1), 50–69. doi:10.1365/s40702-018-00492-4

Unterstützung der Wissensarbeit durch Künstliche Intelligenz - Anforderungen an die Gestaltung maschinellen Lernens.
Satzger, G.; Kühl, N.; Martin, A.
2019. 65. GfA Frühjahrskongress 2019, Dresden, 27. Februar - 01. März 2019

Automatically Extracting and Analyzing Customer Needs from Twitter: A “Needmining” Prototype.
Kühl, N.; Martin, D.; Satzger, G.
2019. 14. Internationale Tagung Wirtschaftsinformatik 2019 (Wi 2019), Siegen, 23.-27. Februar 2019

Cooperation or Competition – When do people contribute more? A field experiment on gamification of crowdsourcing.
Morschheuser, B.; Hamari, J.; Maedche, A.
2019. International journal of human - computer studies, 127, 7–24. doi:10.1016/j.ijhcs.2018.10.001

How to Cope with Change? Preserving Validity of Predictive Services over Time.
Baier, L.; Kühl, N.; Satzger, G.
2019. Hawaii International Conference on System Sciences (HICSS-52), Grand Wailea, Maui, Hawaii, Januar 8-11, 2019, 1085–1094, University of Hawai’i at Manoa / AIS

Machine Learning in Artificial Intelligence: Towards a Common Understanding [in press].
Kühl, N.; Goutier, M.; Hirt, R.; Satzger, G.
2019. Hawaii International Conference on System Sciences (HICSS-52), Grand Wailea, Maui, Hawaii, Januar 8-11, 2019

2018

Teaching innovation in interdisciplinary environments: Toward a design thinking syllabus.
Wiesche, M.; Leifer, L.; Uebernickel, F.; Lang, M.; Byler, E.; Feldmann, N.; Garcia-Cifuentes, J. P.; Höltää-Otto, K.; Kelly, K.; Satzger, G.; Suzuki, S.; Thong, C.; Vignoli, M.; Krcmar, H.
2018. SIGED International Conference on Information Systems Education and Research, San Francisco, CA, September 12-13, 2018, Association for Information Systems

To rate or to fund? - The effect of idea evaluation platform design on decision quality and user engagement.
Benz, C.; Zierau, N.; Satzger, G.
2018. 39th International Conference on Information Systems, ICIS 2018: Proceedings, Association for Information Systems

Towards value proposition mining - Exploration of design principles.
Augenstein, D.; Fleig, C.; Dellermann, D.
2018. 39th International Conference on Information Systems, ICIS 2018: Proceedings, 9 S., Association for Information Systems

GESCHÄFTSMODELLE 4.0: Baukasten zur Entwicklung datenbasierter Geschäftsmodelle.
Schüritz, R.; Hunke, F.; Seebacher, S.; Jonas, J.; Genennig, S.; Schymanietz, M.; Kühne, B.; Ditterich, D.; Köpschall, M.; Eckerle, C.
2018. (G. Satzger, K. Möslein & T. Böhmann, Hrsg.), KSRI, Karlsruhe

Toward an operationalization of effective use.
Haake, P.; Schacht, S.; Mueller, B.; Lauterbach, J.; Maedche, A.
2018. 26th European Conference on Information Systems, ECIS 2018; Portsmouth; United Kingdom; 23 June 2018 through 28 June 2018. Ed.: U. Frank, Association for Information Systems, Atlanta (GA)

Enhancing Joint Attention in Collaborative Information Dashboards with Shared Gaze Awareness.
Toreini, P.; Benke, I.; Langner, M.; Schaumann, S.; Schwarzenboeck, J.; Bamberger, C.; Maedche, A.
2018. SIGHCI 2018 Proceedings - HCI/MIS Workshop 2018 - The 17th Annual Pre-ICIS Workshop on HCI Research in MIS, San Francisco, California, December 13, 2018, AISeL

“The Chatbot is typing …” – The Role of Typing Indicators in Human-Chatbot Interaction.
Gnewuch, U.; Morana, S.; Adam, M. T. P.; Maedche, A.
2018. Proceedings of the 17th Annual Pre-ICIS Workshop on HCI Research in MIS, San Francisco, CA, USA, December 13th , 2018

Faster Is Not Always Better: Understanding the Effect of Dynamic Response Delays in Human-Chatbot Interaction.
Gnewuch, U.; Morana, S.; Adam, M. T. P.; Maedche, A.
2018. 26th European Conference on Information Systems: Beyond Digitization - Facets of Socio-Technical Change, ECIS 2018, Portsmouth, UK, June 23-28, 2018. Ed.: U. Frank, Code 143975

Designing Social Nudges for Enterprise Recommendation Agents: An Investigation in the Business Intelligence Systems Context.
Kretzer, M.; Maedche, A.
2018. Journal of the Association for Information Systems, 19 (12), Article: 4. doi:10.17705/1jais.00523

How to motivate consumers to test electric vehicles-An approach to design consumer interfaces to foster innovation adoption.
Benz, C.; Stryja, C.
2018. Multikonferenz Wirtschaftsinformatik 2018 : data driven X - turning data into value, Leuphana Unversität Lüneburg, 6.-9. März 2018. Ed.: Paul Drews, Univ., Lüneburg

Data-driven Service Business Models.
Schymanietz, M.; Genennig, S. M.; Hunke, F.; Jonas, J. M.; Kühne, B.; Schüritz, R.; Seebacher, S.; Böhmann, T.; Möslein, K. M.; Satzger, G.
2018. Open Service Lab Notes, (4)

The Role of Cultural Differences when Using Different Classifications: An Experiment Design for Design Technique Selection.
Liu, X.; Werder, K.; Zhao, Q.
2018. 39th International Conference on Information Systems (ICIS), San Francisco, California, USA, December 13-16, 2018, Association for Information Systems

Towards Managing Smart Service Innovation: A Literature Review.
Götz, C.; Hohler, S.; Benz, C.
2018. 9th International Conference on Exploring Service Science, IESS 2018; Karlsruhe; Germany; 19 September 2018 through 21 September 2018. Ed.: G. Satzger, 101–111, Springer, Cham. doi:10.1007/978-3-030-00713-3_8

Software Business, Platforms, and Ecosystems: Fundamentals of Software Production Research.
Abrahamsson, P.; Bosch, J.; Brinkkemper, S.; Mädche, A.
2018. Dagstuhl Reports, Report from Dagstuhl Seminar 18182 “Software Business, Platforms, and Ecosystems: Fundamentals of Software Production Research”, April 29 – May 2, 2018, 164–198, Dagstuhl, Germany. doi:10.4230/DagRep.8.4.164

Tool Support for Design Science Research—Towards a Software Ecosystem: A Report from a DESRIST 2017 Workshop.
Morana, S.; vom Brocke, J.; Maedche, A.; Seidel, S.; Adam, M. T. P.; Bub, U.; Fettke, P.; Gau, M.; Herwix, A.; Mullarkey, M. T.; Nguyen, H. D.; Sjöström, J.; Toreini, P.; Wessel, L.; Winter, R.
2018. Communications of the Association for Information Systems, 43 (Article 17), 239–256. doi:10.17705/1CAIS.04317

Open Innovation in Ecosystems – A Service Science Perspective on Open Innovation.
Benz, C.; Seebacher, S.
2018. Exploring Service Science – 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings. Ed.: G. Satzger, 112–124, Springer International Publishing, Cham. doi:10.1007/978-3-030-00713-3_9

Employee-Centric Service Innovation: A Viable Proxy for Customer-Intimacy for Product-Focused Enterprises.
Vössing, M.; Siegel, J.; Feldmann, N.; Wuest, T.; Benz, C.
2018. Exploring Service Science – 9th International Conference, (IESS) Karlsruhe, Germany, September 19–21, 2018, Proceedings. Ed.: G. Satzger, 88–100, Springer International Publishing, Cham. doi:10.1007/978-3-030-00713-3_7

Exploring the Value of Data – a Research Agenda.
Enders, T.
2018. Exploring Service Science : 9th International Conference, IESS 2018 Karlsruhe, Germany, September 19–21, 2018 Proceedings. Ed.: G. Satzger, 274–286, Springer Nature Switzerland, Cham. doi:10.1007/978-3-030-00713-3_21

Designing Attention-aware Business Intelligence and Analytics Dashboards to Support Task Resumption.
Toreini, P.; Langner, M.; Maedche, A.
2018. 26th European Conference on Information Systems: Beyond Digitization - Facets of Socio-Technical Change, ECIS 2018, Portsmouth, UK, June 23-28, 2018. Ed.: U. Frank, Code 143975, Association for Information Systems

Exploring Service Science : 9th International Conference (IESS 2018), Karlsruhe, September 19-21, 2018.
Satzger, G.; Patricio, L.; Zaki, M.; Kühl, N.; Hottum, P.
2018. Springer, Berlin. doi:10.1007/978-3-030-00713-3

Utilizing Data and Analytics to Advance Service – Towards Enabling Organizations to Successfully Ride the Next Wave of Servitization.
Hunke, F.; Engel, C.
2018. Exploring Service Science. Ed.: G. Satzger, 219–231, Springer International Publishing, Cham. doi:10.1007/978-3-030-00713-3_17

Use of attentive information dashboards to support task resumption in working environments.
Toreini, P.; Langner, M.; Maedche, A.
2018. 10th ACM Symposium on Eye Tracking Research and Applications, ETRA 2018; Warsaw; Poland; 14 June 2018 through 17 June 2018, Art. Nr.: a92, ACM, New York (NY). doi:10.1145/3204493.3208348

Designing Uncertainty-Aware Dashboards for Software Development Projects.
Knaeble, M.; Nadj, M.; Maedche, A.
2018. 13th International Conference on Design Science Research in Information Systems and Technology (DESRIST), Chennai, IND, June 3-6, 2018, 1–15

Development of a Measurement Scale for Business Process Standardization.
Wurm, B.; Mendling, J.; Schmiedel, T.; Fleig, C.
2018. European Conference on Information Systems 2018 (ECIS 2018), Portsmouth, UK, June 23 - 28, 2018

Designing a Process Mining-Enabled Decision Support System for Business Process Standardization in ERP Implementation Projects.
Fleig, C.; Augenstein, D.; Mädche, A.
2018. Business Process Management Forum: BPM Forum 2018. Sydney, NSW, Australia, September 9-14, 2018. Proceedings. Ed.: Mathias Weske, 228–244, Springer Nature, Cham. doi:10.1007/978-3-319-98651-7_14

Process Mining for Business Process Standardization in ERP Implementation Projects – An SAP S/4 HANA Case Study from Manufacturing.
Fleig, C.; Augenstein, D.; Mädche, A.
2018. 16th International Conference on Business Process Management (BPM), Sydney, AUS, September 9-14, 2018

Selection Support of Digital Service Design Techniques for Design Novices.
Liu, X.
2018. Proceedings of the Doctoral Consortium Papers Presented at the 30th International Conference on Advanced Information Systems Engineering (CAiSE 2018), Tallinn, Estonia, June 11-15, 2018, 1–9, Springer, Cham

Configurations of User Involvement and Participation in Relation to Information System Project Success.
Haake, P.; Kaufmann, J.; Baumer, M.; Burgmaier, M.; Eichhorn, K.; Mueller, B.; Maedche, A.
2018. Advanced Information Systems Engineering. CAiSE 2018. Ed.: J. Krogstie, 87–102, Springer International Publishing, Cham. doi:10.1007/978-3-319-91563-0_6

IT ambidexterity for business processes: the importance of balance.
Heckmann, C. S.; Maedche, A.
2018. Business process management journal, 24 (4), 862–881. doi:10.1108/BPMJ-04-2016-0078

Designing Conversational Agents for Energy Feedback.
Gnewuch, U.; Morana, S.; Heckmann, C.; Maedche, A.
2018. Designing for a Digital and Globalized World: 13th International Conference, Proceedings, DESRIST 2018, Chennai, India, June 3-6, 2018. Ed.: S. Chatterjee, 18–33, Springer International Publishing, Cham. doi:10.1007/978-3-319-91800-6_2

Erfolg in digitaler Evolution – Ein ganzheitliches Strategie-Framework für Agilität und Flexibilität in Geschäftsprozessen für Digitale Transformationsprojekte.
Fleig, C.
2018. IM + io, (2), 90–95

Towards increased business model comprehension – principles for an advanced business model tool.
Augenstein, D.; Fleig, C.
2018. Designing for business model comprehension - Principles for an extended business model tool - European Conference on Information Systems (ECIS), Portsmouth, UK, June 23rd – 28th 2018, 1–11, AIS Electronic Library (AISel), Atlanta

Development of a data-driven business model transformation tool.
Augenstein, D.; Fleig, C.; Mädche, A.
2018. Designing for a Digital and Globalized World: 13th International Conference, DESRIST 2018, Chennai, IND, June 3-6, 2018, Proceedings. Ed.: S. Chatterjee, 205–217, Springer International Publishing AG, Cham, CH. doi:10.1007/978-3-319-91800-6_14

ServiceDesignKIT: A Web Platform of Digital Service Design Techniques.
Liu, X.; Leung, E. T.-M.; Toreini, P.; Maedche, A.
2018. International Conference on Design Science Research in Information Systems and Technology (DESRIST) - Designing for a Digital and Globalized World, Chennai, India, June 3–6, 2018, 34–48, Springer International Publishing, Cham. doi:10.1007/978-3-319-91800-6_3

Future Work and Enterprise Systems.
vom Brocke, J.; Maaß, W.; Buxmann, P.; Maedche, A.; Leimeister, J. M.; Pecht, G.
2018. Business & information systems engineering, 1–10. doi:10.1007/s12599-018-0544-2

Improving Digital Nudging Using Attentive User Interfaces: Theory Development and Experiment Design.
Hummel, D.; Toreini, P.; Maedche, A.
2018. 13th International Conference on Design Science Research in Information Systems and Technology (DESRIST), Chennai, India, 3rd – 6th June, 2018, 1–8

Explaining the emergence of team agility: a complex adaptive systems perspective.
Werder, K.; Maedche, A.
2018. Information, technology & people, 31 (3), 819–844. doi:10.1108/ITP-04-2017-0125

System-Oriented Service Delivery: The Application of Service System Engineering to Service Delivery.
Wolff, C.; Kühl, N.; Satzger, G.
2018. 26th European Conference on Information Systems: Beyond Digitization - Facets of Socio-Technical Change, ECIS 2018, Portsmouth, UK, June 23-28, 2018. Ed.: U. Frank, Code 143975

Try Before You Buy : How to Design Information Systems to Enhance Consumer Willingness to Test Sustainable Innovations.
Stryja, C.; Satzger, G.
2018. Journal of technology management & innovation, 13 (1), 19–26. doi:10.4067/S0718-27242018000100019

Age stereotypes in distributed software development : The impact of culture on age-related performance expectations.
Schloegel, U.; Stegmann, S.; Dick, R. van; Maedche, A.
2018. Information & software technology, 97, 146–162. doi:10.1016/j.infsof.2018.01.009

Tell Me What’s My Business – Development of a Business Model Mining Software.
Fleig, C.; Augenstein, D.; Maedche, A.
2018. CAiSE Forum 2018 - Information Systems in the Big Data Era - International Conference on Advanced Information Systems Engineering, Tallinn, Estonia, 11-15 June 2018. Ed.: J. Mendling, 105–113, Springer, Cham. doi:10.1007/978-3-319-92901-9_10

Adaptive System Use Revisited – A Methodological Replication.
Haake, P.; Schacht, S.; Maedche, A.
2018. AIS Transactions on Replication Research, 4, 1–15. doi:10.17705/1atrr.00024

Biological Sex vs. Psychological Gender-Roles in Online Channel Choices: Evidence from Two Studies in the Financial Services Industry.
Hummel, D.; Herbertz, S.; Mädche, A.
2018. Proceedings of 4th Gender and IT Conference (GenderIT’18), Heilbronn, 14.-15. Mai 2018, 199–208, ACM, New York (NY). doi:10.1145/3196839.3196870

Got Flow? Using Machine Learning on Physiological Data to Classify Flow.
Rissler, R.; Nadj, M.; Li, M. X.; Knierim, M. T.; Maedche, A.
2018. Proceedings of the Conference on Human Factors in Computing Systems (CHI), Montréal, Canada, 21st - 26th April 2018, Art.Nr. LBW612, ACM, New York (NJ). doi:10.1145/3170427.3188480

KeyPro - A Decision Support System for Discovering Important Business Processes in Information Systems.
Fleig, C.; Augenstein, D.; Maedche, A.
2018. CAiSE Forum 2018 - Information Systems in the Big Data Era - International Conference on Advanced Information Systems Engineering, Tallinn, EST, June 11-15, 2018. Ed.: J. Mendling, 90–104, Springer, Cham. doi:10.1007/978-3-319-92901-9_9

Herausforderung Industrie 4.0 meistern - Ein praxisorientierter Ansatz zur Transformation von Geschäftsmodellen.
Augenstein, D.
2018. Industrie 4.0 Management, 1.2018, 15–18

Using Process Theory for Accumulating Project Management Knowledge: A Seven-Category Model.
Niederman, F.; March, S. T.; Müller, B.
2018. Project management journal, 49 (1), 6–24. doi:10.1177/875697281804900102

Age stereotypes in agile software development : an empirical study of performance expectations.
Schloegel, U.; Stegmann, S.; Mädche, A.; Dick, R. van.
2018. Information, technology & people, 31 (1), 41–62. doi:10.1108/ITP-07-2015-0186

How to motivate consumers to test electric vehicles : An approach to design consumer interfaces to foster innovation adoption.
Benz, C.; Stryja, C.
2018. Tagungsband : Multikonferenz Wirtschaftsinformatik 2018 : Data driven X - Turning Data into Value, Band III, Lüneburg, Deutschland, 6. - 9. März 2018. Hrsg.: P. Drews, 1039–1050, Leuphana Univerisität : Lüneburg

A Model-driven Approach for the Description of Blockchain Business Networks.
Seebacher, S.; Maleshkova, M.
2018. Hawaii International Conference on System Sciences (HICSS-51), Waikoloa Village, Hawaii, United States, 3rd - 6th January 2018

Towards Service-oriented Cognitive Analytics for Smart Service Systems.
Hirt, R.; Kühl, N.; Schmitz, B.; Satzger, G.
2018. Hawaii International Conference on System Sciences (HICSS-51), Waikoloa Village, Hawaii, United States, 3rd - 6th January 2018

2017

Flow-Erfassung am Arbeitsplatz: Aktueller Stand der Forschung und innovative Anwendungsszenarien.
Rissler, R.; Nadj, M.; Maedche, A.; Koppenhagen, N.
2017. Wirtschaftsinformatik & Management, 9 (6), 12–21. doi:10.1007/s35764-017-0116-0

Understanding Effective Use in the (Post)-Implementation Phase of Information Systems. Dissertation.
Haake, P.
2017. KIT, Karlsruhe. doi:10.5445/IR/1000078163

Towards the Exploration of Blockchain-driven Business Networks.
Seebacher, S.
2017. 3rd Karlsruhe Service Summit Research Workshop, Karlsruhe, Germany, 21st - 22nd September 2017

Künstliche Intelligenz : Löst Watson den Controller ab?.
Satzger, G.; Enders, T.; Reimer, N.
2017. Controlling, (29), 24–30. doi:10.15358/0935-0381-2017-K

Datatization as the Next Frontier of Servitization : Understanding the Challenges for Transforming Organizations.
Schüritz, R.; Seebacher, S.; Satzger, G.; Schwarz, L.
2017. 38th International Conference on Information Systems, Seoul, South Korea, 10th - 13th December 2017

Turning Data into Value : Towards an Ideation Tool for Key Activities of Data-Driven Business Models.
Hunke, F.; Wambsganß, T.
2017. 3rd Karlsruhe Service Summit Research Workshop, Karlsruhe, Germany, 21st - 22nd September 2017

Towards Identifying Strategic Innovation Capabilities for Smart Services : A Research Agenda.
Benz, C.; Kienzle, L.; Feldmann, N.
2017. 3rd Karlsruhe Service Summit Research Workshop, Karlsruhe, Germany, 21st - 22nd September 2017

GreedyBoost : An Accurate, Efficient and Flexible Ensemble Method for B2B Recommendations.
Zhang, W.; Enders, T.; Li, D.
2017. Proceedings of the 50th Annual Hawaii International Conference on System Sciences (HICSS), Waikoloa Village, Hawaii, USA, 4th - 7th January 2017, AIS Electronic Library (AISeL). doi:10.24251/HICSS.2017.189

Empirische Studie I : Identifizierung von Elektromobilitätsdienstleistungstypen aus dem Atlas mit Data Mining.
Kühl, N.; Hunke, F.
2017. Mit Informationstechnologien zu innovativen Dienstleistungen und Geschäftsmodellen in der Elektromobilität : Empirische Studien zu Geschäftsmodellen und IT für Elektromobilitätsdienstleistungen. Hrsg.: C. Stryja, 43–51, Fraunhofer Verlag, Stuttgart

Smart Services.
Genennig, S.; Hunke, F.; Jonas, J.; Möslein, K.; Oks, S.; Satzger, G.; Schüritz, R.; Schymanietz, M.; Seebacher, S.
2017. Open Service Lab Notes, (3)

Mit Informationstechnologien zu innovativen Dienstleistungen und Geschäftsmodellen in der Elektromobilität : Empirische Studien zu Geschäftsmodellen und IT für Elektromobilitätsdienstleistungen.
Stryja, C.; Kühl, N.; Satzger, G.
2017. Fraunhofer Verlag, Stuttgart

A Decision Support System Design to Overcome Resistance towards Sustainable Innovations.
Stryja, C.; Satzger, G.; Dorner, V.
2017. Proceedings of the 25th European Conference on Information Systems (ECIS), Guimarães, Portugal, 5th - 10th June 2017, 2885–2895, AIS Electronic Library (AISeL)

An End-to-End Process Model for Supervised Machine Learning Classification : From Problem to Deployment in Information Systems.
Hirt, R.; Kühl, N.; Satzger, G.
2017. Designing the Digital Transformation, DESRIST 2017 Research in Progress Proceedings of the 12th International Conference on Design Science Research in Information Systems and Technology, Karlsruhe, Germany, 30th May - 1st June 2017. Ed.: A. Mädche, 55–63, KIT, Karlsruhe

Capturing Value from Data: Revenue Models for Data-Driven Services.
Schüritz, R.; Seebacher, S.; Dorner, R.
2017. Proceedings of the 50th Annual Hawaii International Conference on System Sciences (HICSS), Waikoloa Village, Hawaii, USA, 4th - 7th January 2017

How to Cultivate Analytics Capabilities Within an Organization? Design and Types of Analytics Competency Centers.
Schüritz, R.; Brand, E.; Satzger, G.; Kunze von Bischhoffshausen, J.
2017. Proceedings of the 25th European Conference on Information Systems (ECIS), Guimarães, Portugal, 5th - 10th June 2017, 389–404, AIS Electronic Library (AISeL), Atlanta

Understanding the why, what, and how of theories in IS research.
Müller, B.; Urbach, N.
2017. Communications of the Association for Information Systems, 41 (1), 349–388

Repairing Routines in Enterprise System Transformations.
Kahrau, F.; Mueller, B.; Lauterbach, J.; Maedche, A.
2017. 5th International Workshop on the Changing Nature of Work (CNoW): Transforming Work with Digital Innovation, Seoul, 10 December 2017

Understanding the Influence of Personality Traits on Gamification: The Role of Avatars in Energy Saving Tasks.
Bergmann, N.; Schacht, S.; Gnewuch, U.; Maedche, A.
2017. Proceedings of the 38th International Conference on Information Systems (ICIS), Seoul, ROK, December 10-13, 2017. Research-in-Progress Papers., AISeL, Seoul, ROK

Towards Designing Cooperative and Social Conversational Agents for Customer Service.
Gnewuch, U.; Morana, S.; Maedche, A.
2017. Proceedings of the 38th International Conference on Information Systems (ICIS), Seoul, ROK, December 10-13, 2017. Research-in-Progress Papers., AISeL, Seoul, ROK

Beyond Process Mining - Process Mining für Prozesstransformation und ERP-Einführungen.
Fleig, C.; Seeliger, A.; Knissling, A.
2017. IM + io, (4), 90–94

Building an intelligent business model transformation tool.
Augenstein, D.
2017. Informatik 2017: Chemnitz, 25.- 29. September 2017, Proceedings. Ed.: M. Eibl, Gesellschaft für Informatik, Bonn

Exploring Design Principles for Business Model Transformation Tools.
Augenstein, D.; Mädche, A.
2017. International Conference on Information Systems Proceedings, ICIS 2017, Seoul, South Korea, 10th - 13th December 2017

Exploring Design Principles for a Business Model Mining Tool.
Augenstein, D.; Fleig, C.
2017. ICIS 2017: 38th International Conference on Information Systems: Transforming Society with Digital Innovation, Seoul, ROK, December 10-13, 2017, 1–10, AIS Electronic Library (AISeL)

How to design gamification? A method for engineering gamified software.
Morschheuser, B.; Hassan, L.; Werder, K.; Hamari, J.
2017. Information & software technology, 95, 219–237. doi:10.1016/j.infsof.2017.10.015

Interaktion mit smarten Systemen : Aktueller Stand und zukünftige Entwicklungen im Bereich der Nutzerassistenz.
Morana, S.; Friemel, C.; Gnewuch, U.; Maedche, A.; Pfeiffer, J.
2017. Wirtschaftsinformatik & Management, 9 (5), 42–51. doi:10.1007/s35764-017-0101-7

Towards a process model for data-driven business model innovation.
Hunke, F.; Seebacher, S.; Schuritz, R.; Illi, A.
2017. 19th IEEE Conference on Business Informatics, CBI 2017; Thessaloniki; Greece; 24 July 2017 through 27 July 2017. Ed.: B. Theodoulidis, 150–157, IEEE, Piscataway (NJ). doi:10.1109/CBI.2017.43

Tool-Support for Design Science Research: Design Principles and Instantiation.
vom Brocke, J.; Fettke, P.; Gau, M.; Houy, C.; Maedche, A.; Morana, S.; Seidel, S.
2017. SSRN, 1–13. doi:10.2139/ssrn.2972803

How games induce cooperation? A study on the relationship between game features and we-intentions in an augmented reality game.
Morschheuser, B.; Riar, M.; Hamari, J.; Mädche, A.
2017. Computers in human behavior, 77, 169–183. doi:10.1016/j.chb.2017.08.026

Data-infused business model innovation. Dissertation.
Schüritz, R.
2017. KIT, Karlsruhe

Call for Papers, Issue 1/2019 : Design Science Research and Digital Innovation.
Brocke, J. vom; Hevner, A. R.; Mädche, A.
2017. Business & information systems engineering, 59 (4), 309–310. doi:10.1007/s12599-017-0479-z

The psychophysiology of flow: A systematic review of peripheral nervous system features.
Knierim, M. T.; Rissler, R.; Dorner, V.; Maedche, A.; Weinhardt, C.
2017. Information Systems and Neuroscience - Gmunden Retreat on NeuroIS 2017. Ed.: F. D. Davis, 109–120, Springer, Cham. doi:10.1007/978-3-319-67431-5_13

Intelligente Geschäftsmodellierung.
Augenstein, D.
2017. Hi:Tech Campus, April-Juni (1), 06–07

Towards an integrative theoretical framework of IT-mediated interruptions.
Rissler, R.; Nadj, M.; Adam, M.; Mädche, A.
2017. Proceedings of the 25th European Conference on Information Systems (ECIS), Guimarães, Portugal, 5-10 June 2017, 1950–1967, AIS Electronic Library (AISeL), Atlanta

Digitalization : Opportunity and Challenge for the Business and Information Systems Engineering Community.
Legner, C.; Eymann, T.; Hess, T.; Matt, C.; Böhmann, T.; Drews, P.; Mädche, A.; Urbach, N.; Ahlemann, F.
2017. Business & information systems engineering, 59 (4), 301–308. doi:10.1007/s12599-017-0484-2

Designing Adaptive Nudges for Multi-Channel Choices of Digital Services : A Laboratory Experiment Design.
Hummel, D.; Schacht, S.; Mädche, A.
2017. Proceedings of the 25th European Conference on Information Systems (ECIS), June 5-10 2017, Guimarães, Portugal

On the Role of Users’ Cognitive-Affective States for User Assistance Invocation.
Friemel, C.; Morana, S.; Pfeiffer, J.; Maedche, A.
2017. Ed.: F. Davis Information Systems and Neuroscience. Gmunden Retreat on NeuroIS 2017. Ed.: F. Davis, 37–46, Springer, Cham. doi:10.1007/978-3-319-67431-5_5

Explaining the Influence of Workarounds on Effective Use : The Case of a Supply Chain Management System.
Li, Y.; Haake, P.; Mueller, B.
2017. ECIS 2017 : 25th European Conference on Information Systems, Guimarães, Portugal, June 5th-10th 2017

Towards the Design of a Process Mining-Enabled Decision Support System for Business Process Transformation.
Fleig, C.
2017. CAiSE 2017 : Proceedings of the Forum and Doctoral Consortium Papers Presented at the 29th International Conference on Advanced Information Systems Engineering, Essen, Germany, 12th - 16th June 2017. Ed.: X. Franch, 170–178

Interview with Prof. Jeroen van den Hoven on "Why do Ethics and Values Matter in Business and Information Systems Engineering?’’.
Maedche, A.
2017. Business & information systems engineering, 59 (4), 297–300. doi:10.1007/s12599-017-0476-2

Unternehmenssoftware „erfolgreich“ erneuern – Divergenzen zwischen Wahrnehmung und Realität.
Haake, P.; Schacht, S.; Mueller, B.; Maedche, A.
2017. HMD, 54 (3), 1–14. doi:10.1365/s40702-017-0304-7

Teams in agile software development: Design principles and examination of human factors. Dissertation.
Werder, K.
2017. KIT, Karlsruhe. doi:10.5445/IR/1000069918

Gamified crowdsourcing : Conceptualization, literature review, and future agenda.
Morschheuser, B.; Hamari, J.; Koivisto, J.; Maedche, A.
2017. International journal of human - computer studies, 106, 26–43. doi:10.1016/j.ijhcs.2017.04.005

More Observations, More Variables or More Quality? - Data Acquisition Strategies to Enhance Uncertainty Analytics for Industrial Service Contracting.
Schmitz, B.; Satzger, G.; Gitzel, R.
2017. 8th International Conference on Exploring Service Science, IESS 2017; Rome; Italy; 24 May 2017 through 26 May 2017. Ed. : M. Dragoicea, 159–172, Springer International Publishing, Cham. doi:10.1007/978-3-319-56925-3_13

Towards a Unified Approach to Identify Business Model Patterns : A Case of E-Mobility Services.
Hunke, F.; Schüritz, R.; Kühl, N.
2017. 8th International Conference on Exploring Service Science, IESS 2017, Rome, Italy, 24th - 26th May 2017. Ed. : M. Dragoicea, 182–196, Springer International Publishing, Cham. doi:10.1007/978-3-319-56925-3_15

Blockchain Technology as an Enabler of Service Systems: A Structured Literature Review.
Seebacher, S.; Schüritz, R.
2017. 8th International Conference on Exploring Service Science, IESS 2017; Rome; Italy; 24 May 2017 through 26 May 2017. Ed. : M. Dragoicea, 12–23, Springer International Publishing, Cham. doi:10.1007/978-3-319-56925-3_2

Retained Organizations in IT Outsourcing: Linking Organization Design to Outsourcing Management Problems.
Goldberg, M.; Kieninger, A.; Satzger, G.; Fromm, H.
2017. Business & information systems engineering, 59 (2), 111–124. doi:10.1007/s12599-016-0449-x

IT-Trends in der Finanzbranche.
Hummel, D.; Mädche, A.
2017. Hi:Tech Campus, (1)

A review of the nature and effects of guidance design features.
Morana, S.; Schacht, S.; Scherp, A.; Maedche, A.
2017. Decision support systems, 97, 31–42. doi:10.1016/j.dss.2017.03.003

Effects of a Dyad’s Cultural Intelligence on Global Virtual Collaboration.
Li, Y.; Rau, P.-L. P.; Li, H.; Maedche, A.
2017. IEEE transactions on professional communication, 60 (1), 56–75. doi:10.1109/TPC.2016.2632842

Enterprise System Renewal - The Divergence Between Perception and Reality.
Haake, P.; Schacht, S.; Mueller, B.; Maedche, A.
2017. 13. Internationale Tagung Wirtschaftsinformatik (WI 2017), St. Gallen, Switzerland, 12.02. - 15.02.2017. Ed.: J.M. Leimeister, 529–543

Gamification im beruflichen Alltag - Fakt oder Fiktion?.
Schacht, S.; Morana, S.; Maedche, A.
2017. Wissenschaft trifft Praxis, (6), 30–36

"I did use it!" - Assessing subjective vs objective cognitive artifact usage.
Morana, S.; Kroenung, J.; Maedche, A.
2017. 13. Internationale Tagung Wirtschaftsinformatik (WI 2017), St. Gallen, Schweiz, 12. - 15. Februar 2017, 1021–1035, St. Gallen

Multi-Channel Choice in Retail Banking Services: Exploring the Role of Service Characteristics.
Hummel, D.; Schacht, S.; Mädche, A.
2017. 13th International Conference on Wirtschaftsinformatik, Wirtschaftsinformatik 2017 (WI-2017), St. Gallen, 12-15 February 2017, 619–633

How to gamify? A method for designing gamification.
Morschheuser, B.; Werder, K.; Hamari, J.; Abe, J.
2017. Proceedings of the 50th Annual Hawaii International Conference on System Sciences (HICSS), Hawaii, USA, January 4-7, 2017

Designing Cooperative Gamification: Conceptualization and Prototypical Implementation.
Morschheuser, B.; Maedche, A.; Walter, D.
2017. Proceedings of the 20th ACM Conference on Computer-Supported Cooperative Work and Social Computing (CSCW 2017), February 25 - March 01, 2017, Portland, OR, USA, ACM, New York, NY. doi:10.1145/2998181.2998272

2016

"Needs from Tweets" : Towards Deriving Customer Needs From Micro Blog Data.
Kühl, N.; Scheurenbrand, J.; Satzger, G.
2016. Multikonferenz Wirtschaftsinformatik (MKWI) 2016, Band III, Technische Universität Ilmenau, Deutschland, 09. - 11. März 2016. Hrsg.: V. Nissen, 1229–1232, Universitätsverlag, Ilmenau

The Energy Revolution towards Smart Meters and the Neglected User : A Gamified Energy Feedback System Prototype.
Abdelaziz, D.; Heckmann, C. S.; Mädche, A.
2016. Multikonferenz Wirtschaftsinformatik, MKWI 2016, Band III, Technische Universität Ilmenau, Deutschland, 09. - 11. März 2016. Hrsg.: V. Nissen, 1479–1490, Universitätsverlag, Ilmenau

Retained Organizations in IT Outsourcing: Adapting IT Service Management for Successful Multi-sourcing Service Integration.
Goldberg, M.; Satzger, G.; Fromm, H.
2016. Proceedings of the 24th European Conference of Information Systems, ECIS 2016, June 12-15, 2016, Istanbul, Turkey

Financing Projects through Enterprise Crowdfunding: Understanding the Impact of Proposal Characteristics on Funding Success.
Feldmann, N.; Gimpel, H.
2016. Proceedings of the 24th European Conference on Information Systems, Istanbul, Turkey, 12th - 15th June 2016, AIS Electronic Library (AISeL)

Towards multi-sourcing maturity : A service integration capability model.
Goldberg, M.; Satzger, G.
2016. ICIS 2016 : Proceedings of the 2016 International Conference on Information Systems, Dublin, Ireland, 11-14 December 2016, Association for Information Systems, Dublin

Patterns of Data-Infused Business Model Innovation.
Schüritz, R.; Satzger, G.
2016. 2016 IEEE 18th Conference on Business Informatics (CBI), Paris, France, 29 August–1 September 2016, 133–142, IEEE, Piscataway (NJ). doi:10.1109/CBI.2016.23

Towards Extracting Customer Needs from Incident Tickets in IT Services.
Eckstein, L.; Kühl, N.; Satzger, G.
2016. 2016 IEEE 18th Conference on Business Informatics (CBI), Paris, France, 29 August–1 September 2016, 200–207, IEEE, Piscataway (NJ). doi:10.1109/CBI.2016.30

Managing Uncertainty in Industrial Full Service Contracts: Digital Support for Design and Delivery.
Schmitz, B.; Duffort, F.; Satzger, G.
2016. 2016 IEEE 18th Conference on Business Informatics (CBI), Paris, France, 29 August–1 September 2016, 123–132, IEEE, Piscataway (NJ). doi:10.1109/CBI.2016.22

Operationalization and Measurement of the Concept of Effective Use.
Haake, P.; Schacht, S.; Lauterbach, J.; Mueller, B.; Koegel, C.; Maedche, A.
2016. Proceedings of the 26th Annual SIGADIT-Workshop, December 11-14, 2016, Dublin

The Effect of Learning on the Effective Use of Enterprise Systems.
Gnewuch, U.; Haake, P.; Mueller, B.; Maedche, A.
2016. Proceedings of the International Conference on Information Systems (ICIS) 2016, December 11-14, 2016, Dublin

Designing an End User Participation and Involvement Assistant for Continuous IS Development.
Haake, P.; Morana, S.; Schacht, S.; Zhou-Hartmann, L.; Maedche, A.
2016. Proceedings of the International Conference on Information Systems (ICIS) 2016, December 11-14, 2016, Dublin

Adapting it service management for successful multi-sourcing service integration.
Goldberg, M.; Satzger, G.; Fromm, H.
2016. 24th European Conference on Information Systems, ECIS 2016; Bogazici UniversityIstanbul; Turkey; 12 June 2016 through 15 June 2016., Association for Information Systems, Atlanta (GA)

Needmining: Identifying micro blog data containing customer needs.
Kühl, N.; Scheurenbrand, J.; Satzger, G.
2016. 24th European Conference on Information Systems, ECIS 2016; Bogazici UniversityIstanbul; Turkey; 12 June 2016 through 15 June 2016, Association for Information Systems

A Taxonomy of Digital Service Design Techniques.
Liu, X.; Werder, K.; Mädche, A.
2016. 37th International Conference on Information Systems (ICIS 2016), Dublin, Ireland,11th - 14th December 2016, 1834–1845, Curran Associates, Inc.,Red Hook (NY)

Determinants of Multi-Channel Behavior: Exploring Avenues for Future Research in the Services Industry.
Hummel, D.; Schacht, S.; Mädche, A.
2016. Human Behavior in IS. 37th International Conference on Information Systems (ICIS), Dublin, Ireland, December 11-14, 2016, AIS Electronic Library

Capturing value from big data : a taxonomy of data-driven business models used by start-up firms.
Hartmann, P. M.; Zaki, M.; Feldmann, N.; Neely, A.
2016. International journal of operations & production management, 36 (10), 1382–1406. doi:10.1108/IJOPM-02-2014-0098

Towards designing individual value-oriented decision support for selecting internet-based services.
Dorner, V.; Morana, S.; Maedche, A.; Weinhardt, C.
2016. INFORMATIK 2016 : Informatik von Menschen für Menschen, 46. Jahrestagung der Gesellschaft für Informatik, 26.-30. September 2016, Klagenfurt. Hrsg.: H. C. Mayr, Gesellschaft für Informatik, Bonn

Projektwissen spielend einfach managen mit der ProjectWorld.
Schacht, S.; Reindl, A.; Morana, S.; Maedche, A.
2016. Springer, Berlin. doi:10.1007/978-3-658-14854-6

Digitale Transformation : wie die Wissenschaft den rasanten Wandel von Wirtschaft und Gesellschaft begleitet.
Mädche, A.; Sure-Vetter, Y.; Wiesehöfer, G.
2016. LookKIT, (3), 26–29

The Roles of Form and Function in Utilitarian Mobile Data Service Design.
Botzenhardt, A.; Li, Y.; Maedche, A.
2016. Journal of electronic commerce research, 17 (3), 220–238

Design Blueprint for Stress-Sensitive Adaptive Enterprise Systems.
Adam, M. T. P.; Gimpel, H.; Maedche, A.; Riedl, R.
2016. Business & information systems engineering, 59 (4), 277–291. doi:10.1007/s12599-016-0451-3

Towards a Software Product Industry Classification.
Werder, K.; Wang, H.-Y.
2016. New Trends in Software Methodologies, Tools and Techniques. H. Fujita, G. A. Papadopoulos, 27–37, IOS Press, Amsterdam. doi:10.3233/978-1-61499-674-3-27

Advanced User Assistance Systems.
Mädche, A.; Morana, S.; Schacht, S.; Werth, D.; Krumeich, J.
2016. Business & information systems engineering (1867-0202, 2363-7005), 58 (5), 367–370. doi:10.1007/s12599-016-0444-2

Reducing age stereotypes in software development: The effects of awareness- and cooperation-based diversity interventions.
Schloegel, U.; Stegmann, S.; Maedche, A.; van Dick, R.
2016. The journal of systems and software, 121, 1–15. doi:10.1016/j.jss.2016.07.041

Service science textbooks: Opportunities of an interdisciplinary approach.
Kunze von Bischhoffshausen, J.; Hottum, P.; Schüritz, R.
2016. Exploring Services Science, 7th International Conference IESS 2016, Bucharest, RO, May 25-27, 2016. Ed.: T. Borangiu, 742–749, Springer, Berlin. doi:10.1007/978-3-319-32689-4_57

Interview with Michael Nilles on “What Makes Leaders Successful in the Age of the Digital Transformation?”.
Mädche, A.
2016. Business & information systems engineering, 58 (4), 287–289. doi:10.1007/s12599-016-0437-1

A Situation Awareness Driven Design for Predictive Maintenance Systems: The Case of Oil and Gas Pipeline Operations.
Nadj, M.; Jegadeesan, H.; Maedche, A.; Hoffmann, D.; Erdmann, P.
2016. Proceedings of the 24th European Conference on Information Systems, Istanbul, Turkey, June 12-15, 2016, 1–10

Introduction to the service analytics minitrack (Editorial).
Fromm, H.; Satzger, G.; Setzer, T.
2016. Proceedings of the 49th Annual Hawaii International Conference on System Sciences (HICSS-49), Kauai, Hawaii, January 5-8, 2016. Ed.: T.X. Bui, 1556, IEEE Computer Society, Los Alamitos (CA). doi:10.1109/HICSS.2016.196

Using Gamification to Tackle the Cold-Start Problem in Recommender Systems.
Feil, S.; Kretzer, M.; Werder, K.; Maedche, A.
2016. CSCW ’16 Companion: Proceedings of the 19th ACM Conference on Computer Supported Cooperative Work and Social Computing Companion, San Francisco, California, USA, February 27-March 2, 2016, 253–256, ACM, New York (NY). doi:10.1145/2818052.2869079

The Influence of Directive Explanations on Users’ Business Process Compliance Performance.
Hadasch, F.; Mädche, A.; Shirley, G.
2016. Business process management journal, 22 (3), 458–483. doi:10.1108/BPMJ-05-2015-0067

Experience Report: Social BPM Lab enhanced with participation of professionals.
Augenstein, D.; Citak, M.; Ullrich, M.; Vetter, A.
2016. Modellierung 2016. Workshopband. Hrsg.: S. Betz, 71–78, Gesellschaft für Informatik, Bonn

Exploring the Design, Use, and Outcomes of Process Guidance Systems : A Qualitative Field Study.
Morana, S.; Schacht, S.; Mädche, A.
2016. Tackling Society’s Grand Challenges with Design Science : 11th International Conference, DESRIST 2016, St. John’s, NL, Canada, May 23-25, 2016, Springer, Canada. doi:10.1007/978-3-319-39294-3_6

Designing knowledge interface systems: Past, present, and future.
Gregor, S.; Maedche, A.; Morana, S.; Schacht, S.
2016. Breakthroughs and Emerging Insights from Ongoing Design Science Projects: Research-in-progress papers and poster presentations from the 11th International Conference on Design Science Research in Information Systems and Technology (DESRIST) 2016. St. John, Canada, 23-25 May. Ed.: J. Parsons, 43–50

Team Agility and Team Performance - The Moderating Effect of User Involvement.
Werder, K.
2016. Proceedings of the 24th European Conference on Information Systems, Istanbul, Turkey, June 12-15

PDISC - Towards a Method for Software Product DISCovery.
Werder, K.; Zobel, B.; Maedche, A.
2016. Software Business : Proceedings of the 7th International Conference, ICSOB 2016, Ljubljana, Slovenia, June 13-14, 2016. Ed. A. Maglyas, 47–62, Springer, Cham. doi:10.1007/978-3-319-40515-5_4

The Energy Revolution towards Smart Meters and the Neglected User : A Gamified Energy Feedback System Prototyp.
Abdelaziz, D.; Heckmann, C.; Mädche, A.
2016. Multikonferenz Wirtschaftsinformatik (MKWI) 2016, Technische Universität Ilmenau, 09.-11. März 2016, Band 3. Hrsg.: V. Nissen, 1479–1488, Universitätsverlag, Ilmenau

Designing a supply network artifact for data, process, and people integration.
Koppenhagen, N.; Müller, B.; Mädche, A.; Li, Y.; Hiller, S.
2016. Information systems and e-business management, 14 (3), 613–636. doi:10.1007/s10257-015-0296-1

The Smart Mobile Application Framework (SMAF) - Exploratory Evaluation in the Smart City Contex.
Nadj, M.; Haeußler, F.; Wenzel, S.; Maedche, A.
2016. Multikonferenz Wirtschaftsinformatik (MKWI) 2016, Technische Universität Ilmenau, 09.-11. März 2016, Band 3. Hrsg.: V. Nissen, 1367–1378, Universitätsverlag Ilmenau, Ilmenau

The Impact of Process Visibility on Process Performance - A Multiple Case Study of Operations Control Centers in ITSM.
Berner, M.; Augustine, J.; Mädche, A.
2016. Business & information systems engineering, 58 (1), 31–42. doi:10.1007/s12599-015-0414-0

A Methodology for Systematic Project Knowledge Reuse.
Schacht, S.; Mädche, A.
2016. Innovations in Knowledge Management. The Impact of Social Media, Semantic Web and Cloud Computing. Ed.: L. Razmerita, 19–44, Springer, Berlin. doi:10.1007/978-3-662-47827-1_2

2015

Towards Cognitive Pipelines of Medical Assistance Algorithms.
Philipp, P.; Katic, D.; Maleshkova, M.; Götz, M.; Weber, C.; Rettinger, A.; Speidel, S.; Kämpgen, B.; Zelzer, S.; Wekerle, A.-L.; Studer, R.; Dillmann, R.; Kenngott, H.; Müller, B.
2015. International journal of computer assisted radiology and surgery, 11 (9), 1743–1753. doi:10.1007/s11548-015-1322-y

ITSM ProcessGuide : A longitudinal and multi-method field study for real-world DSR artifact evaluation.
Morana, S.; Schacht, S.; Gerards, T.; Mädche, A.
2015. At the Vanguard of Design Science : First Impressions and Early Findings from Ongoing Research : 10th International Conference on Design Science Research in Information Systems and Technology (DESRIST), Dublin, Ireland, 20th - 22nd May 2015. Ed.: B. Donnellan, 109–116, University College, Cork

ITSM ProcessGuide : A Process Guidance System for IT Service Management.
Morana, S.; Gerards, T.; Mädche, A.
2015. New Horizons in Design Science : Broadening the Research Agenda, Proceedings of the 10th International Conference, DESRIST 2015, Dublin, Ireland, 20th - 22nd May 2015. Ed.: B. Donnellan, 406–410, Springer, Cham. doi:10.1007/978-3-319-18714-3_32

Designing a Process Guidance System to Support User’s Business Process Compliance.
Morana, S.; Schacht, S.; Scherp, A.; Mädche, A.
2015. Building a Better World through Information Systems : 35th International Conference on Information Systems, ICIS 2014, Volume 4, Auckland, New Zealand, 14th - 17th December 2014, 2398–2416, Curran, Red Hook (NY)

Exploring principles of user-centered agile software development : A literature review.
Brhel, M.; Meth, H.; Mädche, A.; Werder, K.
2015. Information & software technology, 61, 163–181. doi:10.1016/j.infsof.2015.01.004

Advanced Analytics im Controlling : Potential und Anwendung für Umsatz- und Kostenprognosen.
Satzger, G.; Holtmann, C.; Peter, S.
2015. Controlling, 27 (4/5), 229–235

Customers’ Intention to Use Digital Services in Retail Banking : An Information Processing Perspective.
Graupner, E.; Melchner, F.; Demers, D.; Mädche, A.
2015. 23rd European Conference on Information Systems (ECIS 2015), Completed Research Papers, Fürstenberghaus, Germany, 26th - 29th May 2015, Art.Nr. 61, AIS Electronic Library. doi:10.18151/7217332

Understanding the Effects of Process Guidance Systems on Users’ Process Compliance Performance.
Morana, S.; Schacht, S.; Gerards, T.; Mädche, A.
2015. OASIS Pre-ICIS Workshop 2015, Fort Worth, Texas, USA, 12th December 2015

Which are the Most Effective Measures for Improving Employees’ Security Compliance?.
Kretzer, M.; Mädche, A.
2015. Proceedings of the 36th International Conference on Information Systems, ICIS 2015, Fort Worth, Texas, 13th - 16th December 2015

The Effect of User Adaptation on the Effective Use of Enterprise Systems.
Haake, P.; Lauterbach, J.; Mueller, B.; Maedche, A.
2015. ICIS 2015 Proceedings : 36th International Conference on Information Systems, Fort Worth, United States, December 13-16, 2015, 1–12, Association for Information Systems, Atlanta (GA)

Projekterfahrungen spielend einfach mit der ProjectWorld! : Ein gamifiziertes Projektwissensmanagementsystem.
Schacht, S.; Reindl, A.; Morana, S.; Maedche, A.
2015. HMD Praxis der Wirtschaftsinformatik, 52 (6), 878–890. doi:10.1365/s40702-015-0176-7

Are you a Maverick? Towards a Segmentation of Collaboration Technology Users.
Schacht, S.; Morana, S.; Urbach, N.; Maedche, A.
2015. Thirty Sixth International Conference on Information Systems, December 13-16, 2015, Fort Worth, Texas, USA

The Evolution of Design Principles Enabling Knowledge Reuse for Projects: An Action Design Research Project.
Schacht, S.; Morana, S.; Maedche, A.
2015. Journal of Information Technology Theory and Application (JITTA), 16 (3), 5 – 36

Transformation messen und steuern.
Lauterbach, J.; Mädche, A.; Müller, B.
2015. Bankmagazin, 64 (10), 42–45

The Effect of Recommender Systems on Users’ Situation Awareness and Actions.
Kretzer, M.; Nadj, M.; Mädche, A.
2015. ICIS 2015 Proceedings : 36th International Conference on Information Systems: Exploring the Information Frontier, Fort Worth, United States, December 13-16, 2015, 1–12, Association for Information Systems, Atlanta (GA)

Designing an Analytics Platform for Professional Sports Teams.
Shah, F. A.; Kretzer, M.; Mädche, A.
2015. ICIS 2015 Proceedings : 36th International Conference on Information Systems: Exploring the Information Frontier, Fort Worth, United States, December 13-16, 2015, 1–20, Association for Information Systems, Atlanta (GA)

Which are the Most Effective Measures for Improving Employees’ Security Compliance.
Kretzer, M.; Mädche, A.
2015. ICIS 2015 Proceedings : 36th International Conference on Information Systems: Exploring the Information Frontier, Fort Worth, United States, December 13-16, 2015, 1–17, Association for Information Systems, Atlanta (GA)

Process digitisation in retail banking: an empirical examination of process virtualization theory.
Graupner, E.; Mädche, A.
2015. International Journal of Electronic Business, 12 (4), 364–379. doi:10.1504/IJEB.2015.074613

What makes the System tick? - Explaining Individuals’ Adaptation Behavior towards Effective Use in Enterprise System Implementations.
Lauterbach, J.; Kahrau, F.; Müller, B.; Mädche, A.
2015. Building a better world through information systems : 35th International Conference on Information Systems (ICIS), Auckland, New Zealand, 14-17 December 2014. Vol.: 3, 1893–1913, Curran, Red Hook (NY )

Project Knowledge Management While Simply Playing! Gaming Mechanics in Project Knowledge Management Systems.
Schacht, S.; Mädche, A.
2015. Gamification in Education and Business. Ed.: T. Reiners, 593–614, Springer, Berlin. doi:10.1007/978-3-319-10208-5_30

WeChange - Eine demografiesensible Supportplattform zur Wissensvernetzung im Unternehmen.
Niehaves, B.; Mädche, A.; Köffer, S.; Schacht, S.; Ortbach, K.; Gaß, O.; Walter, N.
2015. Exploring Demographics. Transdisziplinäre Perspektiven zur Innovationsfähigkeit im demografischen Wandel. Ed.: S. Jeschke, 619–629, Springer, Berlin. doi:10.1007/978-3-658-08791-3_56

Towards a Situation-Awareness-Driven Design of Operational Business Intelligence & Analytics Systems.
Nadj, M.; Morana, S.; Mädche, A.
2015. At the Vanguard of Design Science: First Impressions and Early Findings from Ongoing Research. 10th International Conference on Design Science Research in Information Systems and Technology (DESRIST), Dublin, Ireland, 20-22 May 2015. Ed.: B. Donnellan, 33–40, University College, Cork

Designing a Requirement Mining System.
Meth, H.; Mueller, B.; Mädche, A.
2015. Journal of the Association for Information Systems, 16 (9), 799–837

Interview with Wolfgang Gaertner on Digitalization in Retail Banking: Differentiation and Standardization Through IT.
Mädche, A.
2015. Business & information systems engineering, 57 (1), 83–85. doi:10.1007/s12599-014-0359-8

Designing a Report Recommendation Assistant: A First Design Cycle.
Kretzer, M.; Kleinedler, M.; Theilemann, C.; Mädche, A.
2015. New Horizons in Design Science: Broadening the Research Agenda. 10th International Conference on Design Science Research in Information Systems and Technology (DESRIST), Dublin, Ireland, May 20-22, 2015. Ed.: B. Donnellan, 87–103, Springer, Berlin. doi:10.1007/978-3-319-18714-3_6

Design Principles for Diffusion of Reports and Innovative Use of Business Intelligence Platforms.
Kretzer, M.; Gaß, O.; Mädche, A.
2015. Smart enterprise engineering. 12. Internationale Tagung Wirtschaftsinformatik (WI), Osnabrück, 4. bis 6. März 2015. Ed.: O. Thomas, 675–690, Universität Osnabrück., Osnabrück

A Conceptualization and Operationalization of Process Visibility Capabilities.
Graupner, E.; Urbitsch, E.; Mädche, A.
2015. Smart Enterprise Engineering. 12. Internationale Tagung Wirtschaftsinformatik (WI), Osnabrück, 4.-6. März 2015. Ed.: O. Thomas, 557–571, Universität Osnabrück, Osnabrück

Visibility of Business Processes : An Information Processing Perspective in the Financial Services Industry.
Graupner, E.; Schewer, C.; Mädche, A.
2015. 23rd European Conference on Information Systems (ECIS 2015) , Münster, Germany, 26th - 29th May 2015, AIS Electronic Library. doi:10.18151/7217331

Customers’ Intention to Use Digital Services in Retail Banking - An Information Processing Perspective.
Graupner, E.; Melcher, F.; Demers, D.; Mädche, A.
2015. 23rd European Conference on Information Systems (ECIS), Münster, Germany, May 26-29, 2015, AIS Electronic Library

Designing an Enterprise Social Questions and Answers Site to Enable Scalable User-to-User Support.
Gaß, O.; Öztürk, G.; Schacht, S.; Mädche, A.
2015. New Horizons in Design Science: Broadening the Research Agenda. 10th International Conference on Design Science Research in Information Systems and Technology (DESRIST), Dublin, Ireland, May 20-22, 2015. Ed.: B. Donnellan, 3–18, Springer, Berlin. doi:10.1007/978-3-319-18714-3_1

Wissen beherrschen durch dezentralen IT-Support. Ein Lösungsansatz für steigende Komplexität im demografischen Wandel.
Gaß, O.; Ortbach, K.; Mädche, A.; Bär, H.
2015. Praeview : Zeitschrift für innovative Arbeitsgestaltung und Prävention, 6 (1), 12–13

Conceptualizing Individualization in Information Systems - A Literature Review.
Gaß, O.; Ortbach, K.; Kretzer, M.; Mädche, A.; Niehaves, B.
2015. Communications of the Association for Information Systems, 37 (1), 64–88

Design Principles for an Enterprise Systems Chartering Method.
Berner, M.; Gansen, J.; Mädche, A.
2015. At the Vanguard of Design Science: First Impressions and Early Findings from Ongoing Research. 10th International Conference on Design Science Research in Information Systems and Technology (DESRIST), Dublin, Ireland, 20-22 May 2015. Ed.: B. Donnellan, 117–124, University College, Cork

A Capability Framework for IT Service Integration and Management in Multi-Sourcing.
Goldberg, M.; Satzger, G.; Kieninger, A.
2015. 23rd European Conference on Information Systems (ECIS), Münster, Germany, 26-29 May 2015, 1–16, AIS Electronic Library

Produktivität und Kundeneinbindung: Analyse der Auswirkungen des Kundenbeitrags für die Dienstleistungsentwicklung.
Kohler, M.; Hottum, P.; Fromm, H.; Satzger, G.
2015. Phasenübergreifendes Service Life Cycle Management zur Steigerung der Dienstleistungsproduktivität. Messung, Bewertung und Steigerung - konzeptionelle und praxisbezogene Ansätze. Hrsg.: W. Ganz, 66–90, Fraunhofer, Stuttgart

Management der Interaktionsqualität in industriellen Dienstleistungsnetzwerken : Ein Service-Analytics-Ansatz für die Störungsbearbeitung.
Satzger, G.; Hottum, P.
2015. Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung, (69/15), 150–173

Entwicklung eines Frameworks zur Beschreibung von Geschäftsmodellen für Elektromobilitätsdienstleistungen.
Stryja, C.; Schüritz, R.; Kühl, N.; Hottum, P.; Satzger, G.
2015. Energiesysteme im Wandel: Evolution oder Revolution? 9. Internationale Energiewirtschaftstagung, IEWT, Wien, Österreich, 11 - 13. Februar 2015, 1–17

An Information System for Sales Team Assignments Utilizing Predictive and Prescriptive Analytics.
Kunze von Bischhoffshausen, J.; Paatsch, M.; Reuter, M.; Satzger, G.; Fromm, H.
2015. 17th IEEE Conference on Business Informatics (CBI), 13th - 16th July, 2015, Lisbon, Portugal. Vol. 1, 68–76, IEEE, Piscataway (NJ). doi:10.1109/CBI.2015.38

Service Innovation Capabilities for Idea Assessment: An Appraisal of Established and Novel Approaches.
Feldmann, N.; Kohler, M.
2015. The Handbook of Service Innovation. Ed.: R. Agarwal, 145–167, Springer, London (UK). doi:10.1007/978-1-4471-6590-3_8

Total service experience as a function of service experiences in service systems.
Schueritz, R.
2015. Proceedings of the First Karlsruhe Service Summit Workshop - Advances in Service Research, Karlsruhe, Germany, February 2015. Ed.: R. Görlitz, 123–129, KIT Scientific Publishing, Karlsruhe

2014

Usability Readiness of German Software SMEs : Three Segments and their Characteristics.
Werder, K.; Haake, P.; Mädche, A.
2014. Mensch und Computer 2014 - Tagungsband, 14. Fachübergreifende Konferenz für interaktive und kooperative Medien : Interaktiv unterwegs, Freiräume gestalten, München, Deutschland, 31. August - 3. September 2014. Hrsg.: A. Butz, 185–194, De Gruyter, Berlin

The Project World : Gamification in Project Knowledge Management.
Schacht, S.; Morana, S.; Mädche, A.
2014. ECIS 2014 Proceedings : 22th European Conference on Information Systems, Tel Aviv, Israel, 9th - 11th June 2014. Ed.: M. Avital, AIS Electronic Library

Business Intelligence & Analytics for Processes : A Visibility Requirements Evaluation.
Graupner, E.; Berner, M.; Mädche, A.; Jegadeesan, H.
2014. MKWI 2014 - Multikonferenz Wirtschaftsinformatik, Paderborn, Deutschland, 26th - 28th Februar 2014, 154–166, Univ., Paderborn

Interview with Peter Schnaebele on "User Experience".
Mädche, A.
2014. Business & information systems engineering, 6 (6), 365–366. doi:10.1007/s12599-014-0355-z

Agile und Nutzerzentrierte Softwareentwicklung.
Mädche, A.; Wallach, D.
2014. Wissenschaft trifft Praxis, 1, 24–30

What makes "the System" tick? Explaining Individuals’ Adaptation Behavior towards Effective Use in Enterprise System Implementations.
Lauterbach, J.; Kahrau, F.; Müller, B.; Mädche, A.
2014. 35th International Conference on Information Systems, Auckland, New Zealand, 14th - 17th December 2014

Barriers to BI&A Generativity : Which Factors impede Stable BI&A Platforms from Enabling Organizational Agility?.
Kretzer, M.; Mädche, A.; Gaß, O.
2014. Smart Sustainability - The Information Systems Opportunity : Proceedings of the 20th Americas Conference on Information Systems, AMCIS 2014, Savannah, Georgia, USA, 7th - 9th August 2014, 1987–1998, Curran, Red Hook (NY)

Service Innovation Analytics: Leveraging Existing Unstructured Data to Assess Service Innovation Capability.
Kohler, M.; Feldmann, N.; Kimbrough, S. O.; Fromm, H.
2014. International journal of information system modeling and design, 5 (2), 1–21

Big Data for Big Business? A Taxonomy of Data-driven Business Models used by Start-up Firms.
Hartmann, P. M.; Zaki, M.; Feldmann, N.; Neely, A.
2014. University of Cambridge, Cambridge

Service Innovation Capabilities for Idea Assessment : An Appraisal of Established and Novel Approaches.
Feldmann, N.; Kohler, M.
2014. The Handbook of Service Innovation. Ed.: R. Agarwal, 145–168, Springer, London. doi:10.1007/978-1-4471-6590-3

Social Media for Success: A Strategic Framework.
Werder, K.; Helms, R. W.; Jansen, S.
2014. 18th Pacific Asia Conference on Information Systems, PACIS 2014, Chengdu, China, 24 June 2014 through 28 June 2014, Paper 92, AIS, Atlanta, Ga

Usability für die betriebliche Praxis - Anwendbare Forschung für den Mittelstand.
Burmester, M.; Brandenburg, S.; Döbelt, S.; Schlörner, I.; Schmidt, R.; Gunnar, S.; Werder, K.; Ziegler, D.
2014. Mensch & Computer 2014 – Workshopband : 14. Fachübergreifende Konferenz für Interaktive und Kooperative Medien; Interaktiv unterwegs - Freiräume gestalten. Hrsg.: M. Koch, 143–149, De Gruyter Oldenbourg, Berlin. doi:10.1524/9783110344509.143

Usability Readiness of German Software SMEs – Three Segments and their Characteristics.
Werder, K.; Haake, P.; Mädche, A.
2014. Mensch und Computer, 14. fachübergreifende Konferenz für interaktive und kooperative Medien, interaktiv unterwegs - Freiräume gestalten, München, Germany, 31. August - 3. September 2014. Ed.: M. Koch, 185–194, De Gruyter, Berlin

Nutzerzentrierte Informationssysteme für den deutschen Mittelstand.
Mädche, A.; Wruk, D.
2014. Wissenschaft trifft Praxis, 1, 6–17

Agile und Nutzerzentrierte Softwareentwicklung.
Mädche, A.; Wallach, D.
2014. Wissenschaft trifft Praxis. Usability betrieblicher IT-Anwendungen, 1, 24–30

Generativity of Business Intelligence Platforms: A Research Agenda Guided by Lessons from Shadow IT.
Kretzer, M.; Mädche, A.
2014. Multikonferenz Wirtschaftsinformatik (MKWI), Paderborn, Germany, 26.-28. Februar 2014. Ed.: D. Kundisch, 207–220, Universität Paderborn, Paderborn

Assessing the Need for Visibility of Business Processes : A Process Visibility Fit Framework.
Graupner, E.; Berner, M.; Mädche, A.; Jegadeesan, H.
2014. Business Process Management : 12th International Conference on Business Process Management (BPM), Haifa, Israel, 7th - 11th September 2014. Ed.: S. Sadiq, 383–391, Springer, Berlin. doi:10.1007/978-3-319-10172-9_26

Business Intelligence & Analytics for Processes – A Visibility Requirements Evaluation.
Graupner, E.; Berner, M.; Mädche, A.; Jegadeesan, H.
2014. Multikonferenz Wirtschaftsinformatik (MKWI), Paderborn, Germany, 26. - 28. Februar 2014. Ed.: D. Kundisch, 154–166, Universität Paderborn, Paderborn

PaaS Characteristics for Productive Software Development : An Evaluation Framework.
Gaß, O.; Meth, H.; Mädche, A.
2014. IEEE Internet Computing, 18 (1), 56–64. doi:10.1109/MIC.2014.12

The Information Panopticon in the Big Data Era.
Berner, M.; Graupner, E.; Mädche, A.
2014. Journal of organization design, 3 (1), 14–19. doi:10.7146/jod.9736

Towards the Consideration of Performance Risks for the Design of Service Offers.
Schmitz, B.; Kieninger, A.; Satzger, G.; Fromm, H.
2014. Exploring Services Science - 5th International Conference (IESS’14), Geneva, Schweiz, February 5-7, 2014. Ed.: M. Snene, 108–123, Springer, Berlin. doi:10.1007/978-3-319-04810-9_9

Transition and Delivery Challenges of Retained Organizations in IT Outsourcing.
Goldberg, M.; Kieninger, A.; Satzger, G.; Fromm, H.
2014. Exploring Services Science - 5th International Conference (IESS’14), Geneva, Schweiz, February 5-7, 2014. Ed.: M. Snene, 56–71, Springer, Berlin. doi:10.1007/978-3-319-04810-9_5

Stress-Sensitive Adaptive Enterprise Systems: Theoretical Foundations and Design Blueprint.
Adam, M. T. P.; Gimpel, H.; Maedche, A.; Riedl, R.
2014. Gmunden Retreat on NeuroIS 2014, Gmunden, Österreich, June 5-7, 2014. Ed.: F. Davis, 39–41, NeuroIS, Gmunden (Österreich)

Analytical support for predicting cost in complex service delivery environments.
Vogt, A.; Mattfeldt, E. R.; Satzger, G.; Lueders, L.; Piper, M.; Gehb, O.; Jones, W. L.
2014. IBM journal of research and development, 58 (4), 7/1–10. doi:10.1147/JRD.2014.2327301

Forecasting Service Profitability.
Blomberg, J.; Boyette, N.; Chandra, A.; Oh, S.; Zhou, R.; Strong, R.; Jones, W.; Gehb, O.; Vogt, A.; Satzger, G.
2014. IEEE International Conference on Services Computing (SCC’14), Anchorage, Alaska/USA, June 27 - July 2, 2014, 370–377, IEEE, Piscataway (NJ). doi:10.1109/SCC.2014.56

Using Serious Games for Idea Assessment in Service Innovation.
Feldmann, N.; Adam, M. T. P.; Bauer, M.
2014. 22nd European Conference on Information Systems (ECIS’14), Tel Aviv, Israel, June 9-11, 2014

Idea Assessment via Enterprise Crowdfunding: An Empirical Analysis of Decision-Making styles.
Feldmann, N.; Gimpel, H.; Müller, M.; Geyer, W.
2014. 22nd European Conference on Information Systems (ECIS’14), Tel Aviv, Israel, June 9-11, 2014

2013

Leveraging Service Incident Analytics to Determine Cost-Optimal Service Offers.
Kieninger, A.; Straeten, D.; Kimbrough, S.; Schmitz, B.; Satzger, G.
2013. Proceedings of the 11th International Conference on Wirtschaftsinformatik (WI2013), Volume 2, Leipzig, Germany, 27th February - 1st March 2013. Ed.: R. Alt, 1015–1029, Universität Leipzig, Leipzig

Knowledge Workers’ Time Management As Sociomaterial Practice.
Kahrau, F.; Mädche, A.
2013. ECIS 2013 Proceedings : 21st European Conference on Information Systems, Utrecht University, The Netherlands, 5th - 8th June 2013, Art.Nr. 195, AISeL

Using Crowd Funding for Idea Assessment Inside Organizations : Lessons Learned from a Market Engineering Perspective.
Feldmann, N.; Gimpel, H.; Kohler, M.; Weinhardt, C.
2013. Proceedings of the 3rd International Conference on Cloud and Green Computing, CGC 2013, Karlsruhe, Germany, 30. September - 2. October 2013, 525–530, IEEE, Piscataway (NJ). doi:10.1109/CGC.2013.88

Who Reads Corporate Tweets? Network Analysis of Follower Communities.
Helms, R. W.; Werder, K.
2013. Hyperconnected world: anything, anywhere, anytime : 19th Americas Conference on Information Systems, (AMCIS-2013); Chicago, Illinois, USA, 15 - 17 August 2013. Vol. 5, 3998–4009, Curran, Red Hook (NY)

User Guidance for Document-Driven Processes in Enterprise Systems.
Morana, S.; Schacht, S.; Scherp, A.; Mädche, A.
2013. Design science at the intersection of physical and virtual design : 8th international conference ; proceedings, DESRIST 2013, Helsinki, Finland, June 11 - 12, 2013. Ed.: J. vom Brocke, 494–501, Springer, Berlin. doi:10.1007/978-3-642-38827-9_42

Is knowledge power? The role of knowledge in automated requirements elicitation.
Meth, H.; Mädche, A.; Einöder, M.
2013. 25th International Conference on Advanced Information Systems Engineering (CAiSE); Valencia; Spain; June 17 - 21, 2013. Ed.: C. Salinesi, 578–593, Springer, Berlin. doi:10.1007/978-3-642-38709-8_37

Formulating Effective Coordination Strategies in Agile Global Software Development Teams.
Li, Y.; Mädche, A.
2013. Digital Innovation in the Service Economy. 33th International Conference on Information Systems (ICIS), Orlando, USA, December 16-19, 2012. Vol.: 5, 4438–4449, Red Hook, Curran (NY). doi:10.7801/61

How to prevent reinventing the wheel - Design Principles for Project Knowledge Management Systems.
Schacht, S.; Mädche, A.
2013. Design Science at the Intersection of Physical and Virtual Design : 8th International Conference on Design Science Research in Information Systems and Technology (DESRIST), Helsinki, Finland, June 11-12, 2013. Ed.: J. vom Brocke, 1–17, Springer, Berlin. doi:10.1007/978-3-642-38827-9_1

The State of the Art in Automated Requirements Elicitation.
Meth, H.; Brhel, M.; Mädche, A.
2013. Information and Software Technology, 55 (10), 1695–1709. doi:10.1016/j.infsof.2013.03.008

Towards Platform-Based Enterprise Systems – Conceptualization and Research Directions.
Heckmann, C. S.; Mädche, A.
2013. Software Business. From Physical Products to Software Services and Solutions. 4th International Conference (ICSOB) Potsdam, Germany, June 11-14, 2013. Ed.: G. Herzwurm, 207–211, Springer, Berlin. doi:10.1007/978-3-642-39336-5_20

Designing an Artifact for the Integration of Ubiquitous Information Systems in an Enterprise Context.
Gaß, O.; Mädche, A.; Biegel, H.; Li, M.
2013. Design Science at the Intersection of Physical and Virtual Design, 8th International Conference on Design Science Research in Information Systems and Technology (DESRIST), Helsinki, Finland, June 11-12, 2013. Ed.: J. Brocke, 18–33, Springer, Berlin. doi:10.1007/978-3-642-38827-9_2

Service Innovation Analytics: Towards Assessment and Monitoring of Innovation Capabilities in Service Firms.
Kohler, M.; Feldmann, N.; Habryn, F.; Satzger, G.
2013. Proceedings of the 46th Annual Hawaii International Conference on System Sciences (HICSS), 7-10 Jan. 2013, Grand Wailea, Maui, Hawaii. Ed.: R. H. Sprague, 1347–1356, IEEE, Piscataway (NJ). doi:10.1109/HICSS.2013.477

Service Innovation Analytics: Towards an Approach for Validating Frameworks for Service Innovation Capabilities via Text Mining.
Feldmann, N.; Kohler, M.; Kimbrough, S. O.; Fromm, H.
2013. Exploring Services Science : 4th International Conference, IESS 2013, Porto, Portugal, February 7-8, 2013. Proceedings. Ed.: J. F. e Cunha ..., 73–85, Springer, Heidelberg. doi:10.1007/978-3-642-36356-6_6

Simulation-based Quantification of Business Impacts Caused by Service Incidents.
Kieninger, A.; Berghoff, F.; Fromm, H.; Satzger, G.
2013. Exploring Services Science : 4th International Conference, IESS 2013, Porto, Portugal, February 7-8, 2013. Proceedings. Ed.: J. F. e Cunha ..., 170–185, Springer, Heidelberg. doi:10.1007/978-3-642-36356-6_13

Incorporating Business Impact into Service Offers - A Procedure to Select Cost-Optimal Service Contracts.
Kieninger, A.; Schmitz, B.; Straeten, D.; Satzger, G.
2013. 18th Americas Conference on Information Systems, AMCIS 2012, Seattle, Washington, USA, 9 - 12 August 2012. Ed.: Association for Information Systems, Curran, Red Hook (NY)

2012

Advancing Task Elicitation Systems : An Experimental Evaluation of Design Principles.
Meth, H.; Li, Y.; Mädche, A.; Müller, B.
2012. ICIS 2012 : Proceedings of the 33rd International Conference on Information Systems, Orlando, Florida, 16th - 19th December 2012, Art.Nr. 3, AISeL

Assessing Cloud Development Platforms : What Platform as a Service Offers and What Not.
Gaß, O.; Meth, H.; Mädche, A.
2012. University of Mannheim, Mannheim

Gebrauchstauglichkeit von Anwendungssoftware als Wettbewerbsfaktor für kleine und mittlere Unternehmen (KMU) : Abschlussbericht des Forschungsprojekts.
Woywode, M.; Mädche, A.; Wallach, D.; Plach, M.
2012. Universität Mannheim, Mannheim

Process Visibility-Towards a Conceptualization and Research Themes.
Berner, M.; Graupner, E.; Mädche, A.; Müller, B.
2012. Proceedings of the 33rd International Conference on Information Systems, ICIS 2012, Orlando, USA, 16th - 19th December 2012., Art.Nr. 52, AISeL

Managerial interventions in multicultural virtual teams : A review and synthesis of the literature.
Li, Y.; Müller, B.; Mädche, A.
2012. Institute for Enterprise Systems, Mannheim

On the Methodological and Philosophical Challenges of Sociomaterial Theorizing: An Overview of Competing Conceptualizations [Panel Statement].
Müller, B.; Räth, P.; Faraj, S.; Kautz, K.; Robey, D.; Schultze, U.
2012. Proceedings of the International Conference on Information Systems, ICIS 2012, Orlando, USA, December 16-19, 2012. Ed.: J. F. George, Paper 3, Association for Information Systems, Atlanta (GA)

How Do Procurement Networks Become Social? Design Principles Evaluation in a Heterogeneous Environment of Structured and Unstructured Interactions.
Koppenhagen, N.; Katz, N.; Mädche, A.; Müller, B.
2012. International Conference on Information Systems (ICIS), Shanghai, China, 4-7 December 2011. Vol. 5, 3635–3653, Curran, Red Hook (NY)

Cross-Functional Integration of Product Management and Product Design in Application Software Development: Exploration of Success Factors.
Botzenhardt, A.; Meth, H.; Mädche, A.
2012. International Conference on Information Systems (ICIS) : Shanghai, China, 4-7 December 2011. Vol.: 3, 2310–2327, Curran, Red Hook (NY)

Software Usability in Small and Medium Sized Enterprises in Germany: An Empirical Study.
Scheiber, F.; Wruk, D.; Oberg, A.; Britsch, J.; Woywode, M.; Maedche, A.; Kahrau, F.; Meth, H.; Wallach, D.; Plach, M.
2012. Software for people : fundamentals, trends and best practices. Ed.: A. Mädche, 39–52, Springer, Berlin. doi:10.1007/978-3-642-31371-4_3

AskEris : A Many-to-One Communication Platform for Higher Education.
Schacht, S.; Botzenhardt, A.; Mädche, A.
2012. 45th Hawaii International Conference on System Sciences : (HICSS) ; Maui, USA, 4-7 January 2012. Ed.: R. Sprague, 21–30, IEEE, Piscataway (NJ). doi:10.1109/HICSS.2012.122

Software for People: A Paradigm Change in the Software Industry.
Mädche, A.; Botzenhardt, A.; Neer, L.
2012. Software for people : fundamentals, trends and best practices. Ed.: A. Mädche, 1–8, Springer, Berlin. doi:10.1007/978-3-642-31371-4_1

Usability und User-Centered Design.
Mädche, A.; Botzenhardt, A.; Meth, H.
2012. Das Wirtschaftsstudium, 41 (8/9), 1074–1077

Interview mit Clemens Daeschle zum Thema „Management globaler Softwareentwicklung in der SAP AG“.
Mädche, A.
2012. Wirtschaftsinformatik, 54 (3), 169–171. doi:10.1007/s11576-012-0316-4

Exploring Design Principles of Task Elicitation Systems for Unrestricted Natural Language Documents.
Meth, H.; Mädche, A.; Einöder, M.
2012. 4th ACM SIGCHI (EICS) Symposium on Engineering Interactive Computing Systems, Copenhagen, Denmark, June 25–28, 2012, 205–210, ACM, New York (NY). doi:10.1145/2305484.2305518

Understanding Design Principles of Task Elicitation Systems - An Experimental Evaluation.
Meth, H.; Li, Y.; Mädche, A.; Müller, B.
2012. International Conference on Information Systems (ICIS), JAIS Theory Development Workshop, Orlando, USA, 16th - 19th December 2012. Ed.: F. Joey, Weatherhead School of Management, Cleveland (OH)

Anatomy of knowledge bases used in design science research : A literature review.
Gaß, O.; Koppenhagen, N.; Biegel, H.; Maedche, A.; Müller, B.
2012. Design Science Research in Information Systems. Advances in Theory and Practice : 7th International Conference (DESRIST), Las Vegas, USA, May 14-15, 2012. Ed.: K. Peffers, 328–344, Springer, Berlin. doi:10.1007/978-3-642-29863-9_24

Anything Relationship Management.
Britsch, J.; Schacht, S.; Mädche, A.
2012. Business & information systems engineering, 4 (2), 85–87. doi:10.1007/s12599-012-0208-6

Reducing the Incidence of Unintended, Human-Caused Information Flows in Enterprise Systems.
Atkinson, C.; Gerbig, R.; Barth, F.; Freiling, F.; Schinzel, S.; Hadasch, F.; Maedche, A.; Müller, B.
2012. 16th International Enterprise Distributed Object Computing Conference Workshops (EDOCW), Third International Workshop on Models and Model-driven Methods for Service Engineering (3M4SE), Beijing, China, 10th - 14th September 2012. Ed.: C. Chi, 11–18, IEEE, Piscataway (NJ). doi:10.1109/EDOCW.2012.12

A Business Intelligence Approach for Assessing and Monitoring the Return on Interaction in a Customer Intimacy Context.
Habryn, F.; Kunze von Bischoffshausen, J.; Satzger, G.
2012. ECIS 2012: 20th European Conference on Information Systems, Barcelona, Spain, June 10-13, 2012

Business Cost Budgets - A Methodology to Incorporate Business Impact into Service Level Agreements.
Kieninger, A.; Satzger, G.; Straeten, D.; Schmitz, B.; Balthadzhiev, D.
2012. International journal of service science, management, engineering, and technology, 3 (3), 49–64. doi:10.4018/jssmet.2012070104

Methods in Service Innovation: Current Trends and Future Perspecties.
Ganz, W.; Satzger, G.; Schultz, C.
2012. Fraunhofer Verlag, Stuttgart

Smarter Apps - Motor für Geschäftsmodellinnovationen.
Götz, T.; Feldmann, N.; Schmidt, S.
2012. Smart Mobile Apps: Mit Business-Apps ins Zeitalter mobiler Geschäftsprozesse. Ed.: S. Verclas, 507–518, Springer, Berlin. doi:10.1007/978-3-642-22259-7_33

Service Analytics - Leveraging Data Across Enterprise Boundaries for Competitive Advantage.
Fromm, H.; Habryn, F.; Satzger, G.
2012. Globalization of Professional Services: Innovative Strategies, Successful Processes, Inspired Talent Management, and First-Hand Experiences. Ed.: U. Bäumer, 139–149, Springer, Berlin. doi:10.1007/978-3-642-29181-4_13

Dynamic and goal-based quality management for human-based electronic services.
Kern, R.; Thies, H.; Zirpins, C.; Satzger, G.
2012. International journal of cooperative information systems, 21 (1), 3–29. doi:10.1142/S0218843012400011

2011

Exploring the "crowd" as enabler of better information quality.
Wichmann, P.; Borek, A.; Kern, R.; Woodall, P.; Parlikad, A. K.; Satzger, G.
2011. Proceedings of the 16th International Conference on Information Quality, ICIQ-11, Adelaide, Australia, 17th - 19th November 2011. Ed.: A. Koronios, 302–313, Curran, Red Hook (NY)

Service Science : Potentiale für die Weiterentwicklung der Dienstleistungsgesellschaft.
Satzger, G.; Dunkel, W.
2011. WSI-Mitteilungen, 64 (9), 470–476

The Artifact’s Theory : A Grounded Theory Perspective on Design Science Research.
Müller, B.; Olbrich, S.
2011. Proceedings of the 10th International Conference on Wirtschaftsinformatik, Zurich, Switzerland, 16th - 18th February 2011. Ed.: A. Bernstein

Leaking Confidential Information by Non-Malicious User Behavior in Enterprise Systems - an Empirical Study.
Hadasch, F.; Mädche, A.; Müller, B.
2011. Universität Mannheim, Mannheim

Enterprise Systems.
Mädche, A.; Botzenhardt, A.; Schacht, S.
2011. Das Wirtschaftsstudium, 40 (8/9), 1067–1070

Leaking Confidential Information by Non-Malicious User Behavior in Enterprise Systems - Design of an Empirical Study.
Hadasch, F.; Müller, B.; Mädche, A.
2011. Profit vs. Privacy - Advanced targeted advertising for social networks, 6th Mediterranean Conference on Information Systems (MCIS), Limassol, Cyprus, 3th - 5th September 2011. Ed.: C. Kahl, Art.Nr. 126

Enabling End-user-driven Data Interoperability : A Design Science Research Project.
Gaß, O.; Mädche, A.
2011. Proceedings of the 17th Americas Conference on Information Systems (AMCIS), Detroit, Michigan, USA, 4th - 8th August 2011. Bd.: 3, 1981–1990, Curran, Red Hook (NY)

ReGIS : A Web Application Platform-based University Research Group Information System.
Gass, O.; Krammer, C.; Mädche, A.
2011. 10th International Conference on Wirtschaftsinformatik, Zürich, Switzerland, 16.-18. February 2011. Ed. A. Bernstein. Vol.: 1, 48–57, Lulu

A Text Mining Application for Exploring the Voice of the Customer.
Botzenhardt, A.; Mädche, A.; Witt, A.
2011. Proceedings of the 17th Americas Conference on Information Systems (AMCIS), Detroit, Michigan, USA, 4th - 8th August 2011. Vol. 3, 2439–2449, Curran, Red Hook (NY)

Developing a Domain Ontology for Software Product Management.
Botzenhardt, A.; Mädche, A.; Wiesner, J.
2011. 5th International Workshop on Software Product Management (IWSPM), Trento, Italy, 30th August 2011, 7–16, IEEE, Piscataway (NJ). doi:10.1109/IWSPM.2011.6046207

Editorial: Workshop on the Role of Platforms for Enterprise Ecosystems (3EP).
Beimborn, D.; Mädche, A.; Müller, B.
2011. Informatik 2011 : Informatik schafft Communities; 4.-7.10.2011, Berlin, Germany. Ed.: H. Heiss, 419–420, Gesellschaft für Informatik, Bonn

People Services: Efficient work processes leveraging the power of the crowd.
Satzger, G.; Kern, R.; Pasing, A.; Pfau, G.; Fritz, R.; Alexander S.; Roland, P.
2011. 20th Annual Frontiers in Service Conference, June 30 - July 3, 2011, Columbus/Ohio, USA

CI Analytics - Assessment and Monitoring of Customer Intimacy in a B2B Context.
Satzger, G.; Habryn, F.; Kölmel, B.; Herzig, T.
2011. 20th Annual Frontiers in Service Conference, June 30 - July 3, 2011, Columbus, Ohio

Towards Service Level Engineering for IT Services - Defining IT Services from a Line of Business Perspective.
Kieninger, A.; Balthadzhiev, D.; Schmitz, B.; Satzger, G.
2011. Proceedings of the 2011 Annual SRII Global Conference (SRII 2011), San Jose/California, USA, March 29 2011 - April 2 2011, 759–766, IEEE, Piscataway (NJ). doi:10.1109/SRII.2011.83

Efficient Quality Management of Human-Based Electronic Services Leveraging Group Decision Making.
Kern, R.; Thies, H.; Satzger, G.
2011. Proceedings of the 19th European Conference on Information Systems (ECIS 2011), June 9-11, 2011, Helsinki, Finland. Ed.: Virpi Kristiina Tuunainen ..., 1421–1432, AIS Association for Information Systems, Atlanta

The Economics of Service Level Engineering.
Kieninger, A.; Westernhagen, J.; Satzger, G.
2011. 44th Hawaii International Conference on System Sciences : (HICSS) ; 4 - 7 Jan. 2011, Koloa, Kauai, Hawaii. Ed.: Ralph H. Sprague, 1–10, IEEE, Piscataway (NJ). doi:10.1109/HICSS.2011.407

Risk-Reward Sharing in IT Service Contracts - A Service System View.
Satzger, G.; Kieninger, A.
2011. 44th Hawaii International Conference on System Sciences : (HICSS) ; 4 - 7 Jan. 2011, Koloa, Kauai, Hawaii, IEEE, Piscataway (NJ). doi:10.1109/HICSS.2011.365

Combining Data-Driven and Semantic Approaches for Text Mining.
Bloehdorn, S.; Blohm, S.; Cimiano, P.; Giesbrecht, E.; Hotho, A.; Lösch, U.; Mädche, A.; Mönch, E.; Sorg, P.; Staab, S.; Völker, J.
2011. Foundations for the Web of Information and Services. Ed.: D. Fensel, 115–142, Springer, Berlin. doi:10.1007/978-3-642-19797-0_7

Rewarding Participation in Service Value Networks - An Approach to Incentivize the Joint Provisioning of Complex E-Services.
Conte, T.; Blau, B.; Satzger, G.; van Dinther, C.; Weinhardt, C.
2011. e-Service Journal, 7 (2), 2–27

2010

Principles of Collaborative Innovation : Implementation of Open and Peer-to-Peer Innovation Approaches.
Satzger, G.; Neus, A.
2010. Innovation and International Corporate Growth. Ed.: A. Gerybadze, 219–238, Springer, Heidelberg. doi:10.1007/978-3-642-10823-5_14

Service Science : der Schlüssel zur Wettbewerbsfähigkeit in der „Industriellen Revolution 2.0“?.
Satzger, G.
2010. Mit Dienstleistungen die Zukunft gestalten : Beiträge der 8. Dienstleistungstagung des BMBF. Hrsg.: I. Gatermann, 349–352, Campus, Frankfurt

Einfluß der Finanzierung auf die Steuerbarkeit und Wirtschaftlichkeit von Investitionen.
Kundisch, D.; Satzger, G.
2010. Der Betrieb, 63 (11), 569–576

Towards Collaborative Procurement Network Enterprise Systems - A Design Science Research Project.
Koppenhagen, N.; Mädche, A.
2010. Pre-ICIS, Workshop on Enterprise Systems, Saint Louis, USA, 11.12.2010

Anatomy of Business Networks: Future Internet Enterprise Systems Accelerating Procurement Interoperability.
Koppenhagen, N.; Mädche, A.
2010. Universität Mannheim Mannheim

Building Retired Employee Enterprise Communities.
Schacht, S.; Mädche, A.
2010. 11th European Conference on Knowledge Management (ECKM) Famalicão, Portugal, 2 - 3 September 2010. Ed.: E. Tomé. Vol.: 2, 1234–1237, Academic Publ., Reading

On Enterprise Information Systems addressing the Demographic Change.
Schacht, S.; Mädche, A.
2010. 12th International Conference on Enterprise Information Systems (ICEIS), Funchal, Portugal, June 8-12, 2010. Ed.: J. Filipe. Vol. 3: Information systems analysis and specification, 456–459, SciTePress, Setubal

An ERP-Centric Master Data Management Approach.
Mädche, A.
2010. 16th Americas Conference on Information Systems (AMCIS), Lima, Peru, August 12-15, 2010, 1–9, Curran, Red Hook (NY)

User-centered requirements elicitation for Business Intelligence solutions.
Meth, H.; Mädche, A.
2010. Business Intelligence im Spannungsfeld von Effizienz und Agilität : Zweites Forschungskolloquium Business Intelligence (FKBI), Dresden, 17.-18. September 2010. Ed.: H. Baars, 39–44, CEUR-WS, Aachen

DecisionWave: Embedding Collaborative Decision Making Into Business Processes.
Krammer, C.; Mädche, A.
2010. Artificial intelligence and decision support systems. 12th International Conference on Enterprise Information Systems (ICEIS) : Funchal, Portugal, June 8-12, 2010. Ed.: J. Filipe. Vol. 2, 232–237, SciTePress, Setúbal. doi:10.5220/0002899302320237

Teaching the Transformation from Classical On-Premise towards On-Demand Enterprise Systems.
Gaß, O.; Mädche, A.
2010. Multikonferenz Wirtschaftsinformatik 2010 : Göttingen, 23. - 25. Februar 2010. Ed.: M. Schumann, 1661–1670, Univ.-Verl., Göttingen

Introduction of Product Management in a Banking & Retail IT Solutions Company - An Experience Report.
Botzenhardt, A.; Mädche, A.; Schlögel, C.
2010. 4th International Workshop on Software Product Management (IWSPM), Sydney, Australia, 27. September 2010, 1–6, IEEE, Piscataway (NJ). doi:10.1109/IWSPM.2010.5623870

Towards a Performance Measurement Reference Model for Software Product Management.
Botzenhardt, A.; Mädche, A.
2010. 4th International Workshop on Software Product Management (IWSPM), Sydney, Australia, 27. September 2010, 26–29, IEEE, Piscataway (NJ). doi:10.1109/IWSPM.2010.5623869

Towards a Model for Measuring Customer Intimacy in B2B Services.
Habryn, F.; Blau, B. S.; Satzger, G.; Kölmel, B.
2010. Exploring Services Science - First International Conference (IESS 2010), Geneva, Switzerland, February 17-19, 2010. Revised Papers. Ed.: J.-H. Morin, 1–14, Springer, Berlin. doi:10.1007/978-3-642-14319-9_1

Validating results of human-based electronic services leveraging multiple reviewers.
Kern, R.; Bauer, C.; Thies, H.; Satzger, G.
2010. Proceedings of the 16th Americas Conference on Information Systems (AMCIS 2010), Lima, Peru, August 12-15, 2010, 525/1–10, AIS Electronic Library, Lima

Quality Assurance for Human-Based Electronic Services: A Decision Matrix for Choosing the Right Approach.
Kern, R.; Thies, H.; Bauer, C.; Satzger, G.
2010. Current trends in web engineering : 10th International Conference on Web Engineering, ICWE 2010 Workshops, Vienna, Austria, July 2010. Ed.: F. Daniel, 421–424, Springer, Berlin

Statistical Quality Control for Human-Based Electronic Services.
Kern, R.; Thies, H.; Satzger, G.
2010. Service-oriented computing : Proceedings of the 8th International Conference (ICSOC 2010) San Francisco, CA, USA, Dec. 7-10, 2010. Ed.: P. Maglio, 243–257, Springer, Berlin

Innovating for and with your service customers : An assessment of the current practice of collaborative service innovation in Germany.
Schulteß, P.; Wegener, S.; Neus, A.; Satzger, G.
2010. Procedia, 2 (4), 6503–6515. doi:10.1016/j.sbspro.2010.04.060

2009

Knowledge Intensive Services Procurement Strategy.
Satzger, G.; Schulteß, P.; Neus, A.
2009. Universität Karlsruhe, Karlsruhe

Technologische Innovation und die Auswirkung auf Geschäftsmodell, Organisation und Unternehmenskultur.
Jetter, M.; Satzger, G.; Neus, A.
2009. Wirtschaftsinformatik, 51 (1), 43–52. doi:10.1007/s11576-008-0105-2

Technological Innovation and Its Impact on Business Model, Organization and Corporate Culture - IBM`s Transformation into a Globally Integrated, Service-Oriented Enterprise.
Jetter, M.; Satzger, G.; Neus, A.
2009. Business & information systems engineering, 1 (1), 37–45. doi:10.1007/s12599-008-0002-7

Service Science : Das unbekannte Wesen.
Satzger, G.; Ganz, W.; Kieninger, A.
2009. Arbeits- und Dienstleistungsforschung als Innovationstreiber : Bilanzen, Herausforderungen, Zukünfte, Fachtagung, 22. Mai 2009. Hrsg.: D. Spath, 126–130, Fraunhofer Verlag, Stuttgart

Rewarding Contribution to Service Network Formation.
Conte, T.; Blau, B.; Satzger, G.; van Dinther, C.; Weinhardt, C.
2009. Proceedings of the 1st INFORMS International Conference on Service Science (ICSS09), Hong Kong, China, 6-8 August, 2009, Paper 225/1–8, INFORMS, Hanover (MD)

Enabling Service Networks Through Contribution-Based Value Distribution.
Conte, T.; Blau, B.; Satzger, G.; van Dinther, C.
2009. Proceedings of the 15th Americas Conference on Information Systems, San Francisco, USA, Aug 6-9, 2009, Paper 764

2008

Dienstleistungswissenschaft - Anforderungen der Praxis an Dienstleistungsforschung und -lehre.
Satzger, G.
2008. Technologie und Dienstleistung: Innovationen in Forschung, Wissenschaft und Unternehmen. Beiträge der 7. Dienstleistungstagung des BMBF. Hrsg.: I. Gatermann, 187–195, Campus-Verl., Frankfurt/M

Service Science: Hype or Cornerstone for Future Success - A Five-Step Roadmap to Clarity.
Satzger, G.; Ganz, W.; Kremer, A.
2008. New horizons for the role and production of services: RESER 2008 - programme and abstracts; September 25th - 26th 2008, Stuttgart, Germany. Ed.: W. Ganz, 4 S., Fraunhofer IRB Verl., Stuttgart