The financial domain, like many other industries, is challenged by the processes of digitalization. New and innovative technologies have emerged during the last 5-10 years and challenge current business models and roles of financial institutions. Prominent technologies are cryptocurrencies, blockchain, artificial intelligence.These developments are supported by increasing availability of powerful software frameworks and IT infrastructures.
FinTechs, that is agile startups targeting processes of the financial domain, are developing quickly and address needs and expectations of the next generation of customers with a high digital literacy and affinity.
These changes pose interesting research possibilities in the context of business models, user behavior, analysis of interaction with digital platforms & services, user interface design decisions and applications of new methodologies based on unprecedented amounts and variety of publicly available data.