IISM Information Systems & Engineering

Digital Service Design & Innovation

Overview

Digital services play a central role in the digital economy and society. With the number of devices connected to the Internet growing exponentially, we will face the creation of even more advanced digital services in all areas of business and life.

Effective ways to conceive and develop digital innovations are crucial for the competitiveness of organizations. Even well-established product-focused industries are increasingly subject to “servitization” and therefore face new technological and managerial challenges. Enterprises and public organizations need to come to grips with disruptive technologies and business models of new digital services while simultaneously becoming more user-oriented through human-centered innovation and design.

This research department consists of members from the “Information Systems & Service Design” (Prof. Mädche) and the “Digital Service Innovation” (Prof. Satzger) group.

Research Topics

Thus, research is required to extend or adapt established approaches for the design and development of digital services. In this research department, we investigate methods, techniques, and tools for the innovation and design of digital services. We cover the entire digital service lifecycle ranging from strategy, discovery and innovation, design and development, transition, to operations.

We conceive and apply methods, techniques and tools for the design and innovation of digital services. We provide knowledge and guidance to leverage emerging technologies such as AI, Analytics, Blockchain, IoT for impactful services, business models, and service systems - emphasizing a human perspective designing for high usability and positive user experiences.

Current topics include
Service Innovation Processes
  • Service Design Thinking
  • Digital Engagement
  • AI-supported Creativity
Data-based Services & Business Models
  • Analytics-based services / service wrapping
  • Data-based business models
  • Open Data monetization
  • Blockchain-based servitization

Agile Software Development

  • AI & ML in Requirements Engineering
  • Conversational Requirements Elicitation Systems
  • Tool-Supported Agile Practices in Teams

Methods & Tools for the Digital Service Design Lifecycle

  • Methods & Tools for Analytical Information Systems Engineering
  • Design Support Systems (e.g. ServiceDesignKIT.org)

Organization

Heads of Area

Supervision

Prof. Dr. Gerhard Satzger
+49 721 608-48763
gerhard.satzger∂kit.edu
Prof. Dr. Alexander Mädche
+49 721 608-41580
alexander.maedche∂kit.edu

Lead

Dr. Niels Feldmann
+49 721 608-46589
niels.feldmann∂kit.edu
   

Associated Lead

Dr. Ronny Schüritz
+49 721 608-45625
ronny.schueritz∂kit.edu
   

Members

Carina Benz
+49 721 608-45774
carina.benz∂kit.edu

 
Tobias Enders
+49 721 608-45633
tobias.enders∂kit.edu

 
Simin He
+49 721 608-41586
simin.he∂kit.edu
Anke Holtmann-Plog
+49 721 608-41839
anke.holtmann-plog∂kit.edu
Fabian Hunke
+49 721 608-43212
fabian.hunke∂kit.edu
Laura Kienzle
+49 721 608-45875
laura.kienzle∂kit.edu
Lara Riefle
+49 721 608-45625
lara.riefle∂kit.edu
Tim Rietz
+49 721 608-41586
tim.rietz∂kit.edu
Stefan Seebacher
+49 721 608-45873
stefan.seebacher∂kit.edu
       

 

Publikationsliste


2020
Why Smart Companies Are Giving Customers More Data.
Wixom, B. H.; Schüritz, R. M.; Farrell, K.
2020. MIT Sloan management review, 61 (4), 1–5
A Chatbot Response Generation System [in press].
Feine, J.; Morana, S.; Maedche, A.
2020. Mensch und Computer 2020 (MuC’20), September 6–9, 2020, Magdeburg, Germany, ACM, New York (NY)
Exploring Design Principles for Enterprise Chatbots: An Analytic Hierarchy Process Study [in press].
Feine, J.; Adam, M.; Benke, I.; Maedche, A.; Benlian, A.
2020. 15th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2020, December 2 – December 4, 2020, Kristiansand, Norway, Springer, Berlin
Understanding the anatomy of analytics-based services - A taxonomy to conceptualize the use of data and analytics in services.
Hunke, F.; Engel, C.; Schüritz, R.; Ebel, P.
2020. Proceedings of the 27th European Conference on Information Systems (ECIS), Stockholm and Uppsala, Sweden, June 8 - 14, 2019. Research Papers., Association for Information Systems
Designing useful transparency to improve process performance-evidence from an automated production line.
Vössing, M.; Potthoff, F.; Kühl, N.; Satzger, G.
2020. Proceedings of the 27th European Conference on Information Systems (ECIS), Stockholm and Uppsala, Sweden, June 8 - 14, 2019. Research Papers., Association for Information Systems
AttentionBoard: A Quantified-Self Dashboard for Enhancing Attention Management with Eye-Tracking.
Langner, M.; Toreini, P.; Maedche, A.
2020. Proceedings. NeuroIS Retreat 2020. Virtual Conference, June 2-4, 2020, www.NeuroIS.org. Ed.: Fred Davis, 11 S
Voice of the Users: A Demographic Study of Software Feedback Behaviour.
Tizard, J.; Rietz, T.; Blincoe, K.
2020. Proceedings of the 28th IEEE International Conference on Requirements Engineering (2020)
The Effect of Perceived Similarity in Dominance on Customer Self-Disclosure to Chatbots in Conversational Commerce.
Gnewuch, U.; Yu, M.; Maedche, A.
2020. Proceedings of the 28th European Conference on Information Systems (ECIS 2020), AIS eLibrary
Special Issue Editorial – Accumulation and Evolution of Design Knowledge in Design Science Research: A Journey Through Time and Space.
vom Brocke, J.; Winter, R.; Hevner, A.; Maedche, A.
2020. Journal of the Association for Information Systems, 21 (3), Article 9/520–544. doi:10.17705/1jais.00611
Will the Customers Be Happy? Identifying Unsatisfied Customers from Service Encounter Data.
Baier, L.; Kühl, N.; Schüritz, R.; Satzger, G.
2020. Journal of service management. doi:10.1108/JOSM-06-2019-0173
A State-of-the-Art Overview and Future Research Avenues of Self-Service Business Intelligence and Analytics.
Michalczyk, S.; Nadj, M.; Azarfar, D.; Mädche, A.; Gröger, C.
2020. ECIS 2020 Proceedings - Twenty-Eighth European Conference on Information Systems, Marrakesh, Marokko, June 15 - 17, 2020
Please Tell Me What to Do – Towards a Guided Orchestration of Key Activities in Data-Rich Service Systems.
Hunke, F.; Seebacher, S.; Thomsen, H.
2020. Proceedings of the 15th International Conference on Design Science Research in Information Systems and Technology (DESRIST 2020), Kristiansand, Norwegen, December, 2 - 4, 2020
We see we disagree: Insights from Designing a Cooperative Requirements Prioritization System.
Rietz, T.; Schneider, F.
2020. Proceedings of the 28th European Conference on Information Systems (ECIS 2020)
How to Learn from Others: Transfer Machine Learning with Additive Regression Models to Improve Sales Forecasting.
Hirt, R.; Kühl, N.; Peker, Y.; Satzger, G.
2020. IEEE International Conference on Business Informatics (CBI), IEEE
Knowing What to Share: Selective Revealing in Open Data.
Enders, T.; Wolff, C.; Satzger, G.
2020. European Conference on Information Systems (ECIS), Marrakesch, Marokko, June 15 - 17 2020
How to Implement an Open Data Strategy? Analyzing Organizational Change Processes to Enable Value Creation by Revealing Data.
Enders, T.; Benz, C.; Schüritz, R.; Lujan, P.
2020. European Conference on Information Systems, Marrakesch, Marokko, June 15 - 17, 2020
Engineering Industrial Service Systems : Design and Evaluation of System-Oriented Service Delivery.
Wolff, C.; Kühl, N.; Satzger, G.
2020. Proceedings of the 15th International Conference on Design Science Research in Information Systems and Technology (DESRIST 2020), Kristiansand, N, November 2020
System-wide Learning in Cyber-Physical Service Systems: A Research Agenda [in press].
Martin, D.; Kühl, N.; Bischhoffshausen, J. K. von; Satzger, G.
2020. Proceedings of the 15th International Conference on Design Science Research in Information Systems and Technology (DESRIST 2020), Kristiansand, Norwegen, November 2020
Oracle or Teacher? A Systematic Overview of Research on Interactive Labeling for Machine Learning.
Knaeble, M.; Nadj, M.; Maedche, A.
2020. 15. Internationale Tagung Wirtschaftsinformatik (WI 2020), Potsdam, 9 - 11 März 2020, 2–16, GITO Verlag. doi:10.30844/wi_2020_a1-knaeble
Igniting the Spark: Overcoming Organizational Change Resistance to Advance Innovation Adoption – The Case of Data-Driven Services.
Enders, T.; Martin, D.; Sehgal, G. G.; Schüritz, R.
2020. Exploring Service Science – 10th International Conference, IESS 2020, Porto, Portugal, February 5–7, 2020, Proceedings. Ed.: H. Nóvoa, 217–230, Springer, Cham. doi:10.1007/978-3-030-38724-2_16
Enabling System-Oriented Service Delivery in Industrial Maintenance: A Meta-method for Predicting Industrial Costs of Downtime.
Wolff, C.; Kühl, N.; Satzger, G.
2020. International Conference on Exploring Services Science, Porto, Portugal, 5 - 7 Februar 2020. Ed.: H. Nóvoa, 92–106, Springer International Publishing, Cham. doi:/10.1007/978-3-030-38724-2_7
Handling Concept Drifts in Regression Problems – the Error Intersection Approach.
Baier, L.; Hofmann, M.; Kühl, N.; Mohr, M.; Satzger, G.
2020. Proceedings of 15th International Conference on Wirtschaftsinformatik, 2020, Potsdam, Germany
Designing Analytics-Based Services – Exploring Design Requirements for Methodological Tool Assistance in Service Design Teams.
Hunke, F.; Kiefer, F.
2020. 15. Internationaler Kongress für Wirtschaftsinformatik (WI), Potsdam, 9 - 11 März 2020
Conceptualizing the Role of Blockchain Technology in Digital Platform Business.
Schulze, T.; Seebacher, S.; Hunke, F.
2020. Exploring Service Science. 10th International Conference, IESS 2020, Porto, Portugal, February 5–7, 2020, Proceedings. Ed.: H. Nóvoa, 150–163, Springer, Cham. doi:10.1007/978-3-030-38724-2_11
Pathways from Data to Value: Identifying Strategic Archetypes of Analytics-Based Services [in press].
Hunke, F.; Seebacher, S.; Schüritz, R.; Satzger, G.
2020. 15. Internationaler Kongress für Wirtschaftsinformatik (WI), Potsdam, 9 - 11 März 2020
2019
Centralising the Admission Process in a German Hospital.
Reuter-Oppermann, M.; Kienzle, L.; Zander, A.; Buchmüller, D.; Goldberg, D.
2019. Proceedings of the 52nd Hawaii International Conference on System Sciences, Association for Information Systems, Atlanta, GA. doi:10.24251/HICSS.2019.497
Value Co-Creation in Data-Driven Services: Towards a Deeper Understanding of the Joint Sphere.
Schüritz, R.; Farrell, K.; Wixom, B.; Satzger, G.
2019. ICIS 2019 Proceedings: 15-18 December 2019, Munich, Germany, Art.-Nr.: 2202, AIS eLibrary
Using Eye-Tracking for Visual Attention Feedback.
Toreini, P.; Langner, M.; Maedche, A.
2019. Information Systems and Neuroscience – NeuroIS Retreat 2019. Ed.: F. D. Davis, 261–270, Springer International Publishing, Cham. doi:10.1007/978-3-030-28144-1_29
DISKNET - A Platform for the Systematic Accumulation of Knowledge in IS Research.
Dann, D.; Maedche, A.; Teubner, T.; Mueller, B.; Meske, C.; Funk, B.
2019. 40th International Conference on Information Systems (ICIS 2019), München, 15.-18. Dezember 2019, Art.-Nr.: 2785, AIS eLibrary
Priorisierung von Digitalisierungsprojekten entlang der gesamten kundenorientierten Prozesskette im Maschinenbau.
Pschybilla, T.; Hofmann, M.; Enders, T.; Vössing, M.
2019. HMD Praxis der Wirtschaftsinformatik
Designing a Chatbot Social Cue Configuration System.
Feine, J.; Morana, S.; Maedche, A.
2019. 40th International Conference on Information Systems (ICIS 2019), München, 15.-18. Dezember 2019, AIS eLibrary
Digital nudging to overcome cognitive resistance in innovation adoption decisions.
Stryja, C.; Satzger, G.
2019. The service industries journal, 39 (15-16), 1123–1139. doi:10.1080/02642069.2018.1534960
Geschäftsmodelle 4.0: Big Data und Data-Analytics als Treiber für Dienstleistungsinnovation im deutschen Mittelstand.
Hunke, F.; Seebacher, S.; Schymanietz, M.; Jonas, J.; Genennig, S.; Kühne, B.; Schüritz, R.; Satzger, G.; Möslein, K.; Böhmann, T.
2019. Digitale Dienstleistungsinnovationen. Eds.: V. Stich, J. Schumann, D. Beverungen, G. Gudergan, P. Jussen, 167–183, Springer, Heidelberg. doi:10.1007/978-3-662-59517-6_9
Using Employees’ Collective Intelligence for Service Innovation: Theory and Instruments.
Feldmann, N.; Fromm, H.; Satzger, G.; Schüritz, R.
2019. Handbook of Service Science, Volume II. Ed.: P. Maglio, 249–284, Springer International Publishing, Cham. doi:10.1007/978-3-319-98512-1_12
Designing Useful Transparency to Improve Process Performance—Evidence from an Automated Production Line.
Vössing, M.; Potthoff, F.; Kühl, N.; Satzger, G.
2019. Proceedings of the 27th European Conference on Information Systems (ECIS), Stockholm und Uppsala, Sweden, June 8-14, 2019. Research Papers
Designing Process Guidance Systems.
Morana, S.; Kroenung, J.; Maedche, A.; Schacht, S.
2019. Journal of the Association for Information Systems, 20 (5), 499–535. doi:10.17705/1jais.00542
Designing an AI-based Advisory Platform for Design Techniques.
Liu, X.; He, S.; Maedche, A.
2019. Proceedings of the 27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019. Research Papers., Paper: 152
Design Principles for Human-Computer Collaboration.
Vössing, M.; Lind, M.; Kühl, N.; Satzger, G.
2019. Proceedings of the Workshop on Designing User Assistance in Intelligent Systems, Stockholm, Sweden, 2019. Ed.: S. Morana, 13–15, KIT, Karlsruhe
Challenges in the Deployment and Operation of Machine Learning in Practice.
Baier, L.; Jöhren, F.; Seebacher, S.
2019. Proceedings of the 27th European Conference on Information Systems (ECIS), Stockholm and Uppsala, Sweden, June 8 - 14, 2019. Research Papers., Paper: 163, AIS Electronic Library (AISeL)
Blockchain - Just Another IT Implementation? A Comparison of Blockchain and Interorganizational Information Systems.
Seebacher, S.; Schüritz, R.
2019. Proceedings of the 27th European Conference on Information Systems (ECIS), Stockholm und Uppsala, Sweden, 8 - 14 Juni 2019. Research Papers., Paper 124
Nudged to Unload: Applying Choice Architecture to Prevent Cognitive Overload of Participants in Open Idea Evaluation [in press].
Benz, C.; Stryja, C.
2019. Proceedings of the 27th European Conference on Information Systems - Information Systems for a Sharing Society, Stockholm und Uppsala (ECIS 2019), Sweden, 8. - 14. Juni 2019
Not All Tasks Are Alike: Exploring the Effect of Task Representation on User Engagement in Crowd-Based Idea Evaluation.
Benz, C.; Zierau, N.; Satzger, G.
2019. Proceedings of the 27th European Conference on Information Systems (ECIS), Stockholm und Upplala, Sweden, June 8-14, 2019. Research Papers., Paper 59, AIS eLibrary, Stockholm
Understanding the Anatomy of Analytics-Based Services – A Taxonomy to Conceptualize the Use of Data and Analytics in Services.
Hunke, F.; Engel, C.; Schüritz, R.; Ebel, P.
2019. Proceedings of the 27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019. Research Papers., Paper 25, AIS eLibrary, Stockholm
Software Development Process Ambidexterity and Project Performance: A Coordination Cost-Effectiveness View [in press].
Werder, K.; Li, Y.; Maedche, A.; Ramesh, B.
2019. IEEE transactions on software engineering, 14 Seiten. doi:10.1109/TSE.2019.2904571
Capturing Value from Data: Exploring Factors Influencing Revenue Model Design for Data-Driven Services.
Enders, T.; Schüritz, R.; Frey, W.
2019. Proceedings of 14th International Conference on Wirtschaftsinformatik (Wi 2019): Human Practice.Digital Ecologies.Our Future
Cognitive computing for customer profiling: meta classification for gender prediction.
Hirt, R.; Kühl, N.; Satzger, G.
2019. Electronic markets, 29 (1), 93–106. doi:10.1007/s12525-019-00336-z
Roles of Digital Innovation in Design Science Research.
Hevner, A.; Brocke, J. vom; Maedche, A.
2019. Business & information systems engineering, 61 (1), 3–8. doi:10.1007/s12599-018-0571-z
Unterstützung der Wissensarbeit durch Künstliche Intelligenz - Anforderungen an die Gestaltung maschinellen Lernens.
Satzger, G.; Kühl, N.; Martin, A.
2019. 65. GfA Frühjahrskongress 2019, Dresden, 27. Februar - 01. März 2019
Automatically Extracting and Analyzing Customer Needs from Twitter: A “Needmining” Prototype.
Kühl, N.; Martin, D.; Satzger, G.
2019. 14. Internationale Tagung Wirtschaftsinformatik 2019 (Wi 2019), Siegen, 23.-27. Februar 2019
How to Cope with Change? Preserving Validity of Predictive Services over Time.
Baier, L.; Kühl, N.; Satzger, G.
2019. Hawaii International Conference on System Sciences (HICSS-52), Grand Wailea, Maui, Hawaii, Januar 8-11, 2019, 1085–1094, University of Hawai’i at Manoa / AIS
Machine Learning in Artificial Intelligence: Towards a Common Understanding [in press].
Kühl, N.; Goutier, M.; Hirt, R.; Satzger, G.
2019. Hawaii International Conference on System Sciences (HICSS-52), Grand Wailea, Maui, Hawaii, Januar 8-11, 2019
2018
Teaching innovation in interdisciplinary environments: Toward a design thinking syllabus.
Wiesche, M.; Leifer, L.; Uebernickel, F.; Lang, M.; Byler, E.; Feldmann, N.; Garcia-Cifuentes, J. P.; Höltää-Otto, K.; Kelly, K.; Satzger, G.; Suzuki, S.; Thong, C.; Vignoli, M.; Krcmar, H.
2018. SIGED International Conference on Information Systems Education and Research, San Francisco, CA, September 12-13, 2018, Association for Information Systems
To rate or to fund? - The effect of idea evaluation platform design on decision quality and user engagement.
Benz, C.; Zierau, N.; Satzger, G.
2018. 39th International Conference on Information Systems, ICIS 2018: Proceedings, Association for Information Systems
GESCHÄFTSMODELLE 4.0: Baukasten zur Entwicklung datenbasierter Geschäftsmodelle.
Schüritz, R.; Hunke, F.; Seebacher, S.; Jonas, J.; Genennig, S.; Schymanietz, M.; Kühne, B.; Ditterich, D.; Köpschall, M.; Eckerle, C.
2018. (G. Satzger, K. Möslein & T. Böhmann, Hrsg.), KSRI, Karlsruhe
Enhancing Joint Attention in Collaborative Information Dashboards with Shared Gaze Awareness.
Toreini, P.; Benke, I.; Langner, M.; Schaumann, S.; Schwarzenboeck, J.; Bamberger, C.; Maedche, A.
2018. SIGHCI 2018 Proceedings - HCI/MIS Workshop 2018 - The 17th Annual Pre-ICIS Workshop on HCI Research in MIS, San Francisco, California, December 13, 2018, AISeL
Designing Social Nudges for Enterprise Recommendation Agents: An Investigation in the Business Intelligence Systems Context.
Kretzer, M.; Maedche, A.
2018. Journal of the Association for Information Systems, 19 (12), Article: 4. doi:10.17705/1jais.00523
How to motivate consumers to test electric vehicles-An approach to design consumer interfaces to foster innovation adoption.
Benz, C.; Stryja, C.
2018. Multikonferenz Wirtschaftsinformatik 2018 : data driven X - turning data into value, Leuphana Unversität Lüneburg, 6.-9. März 2018. Ed.: Paul Drews, Univ., Lüneburg
Data-driven Service Business Models.
Schymanietz, M.; Genennig, S. M.; Hunke, F.; Jonas, J. M.; Kühne, B.; Schüritz, R.; Seebacher, S.; Böhmann, T.; Möslein, K. M.; Satzger, G.
2018. Open Service Lab Notes, (4)
Towards Managing Smart Service Innovation: A Literature Review.
Götz, C.; Hohler, S.; Benz, C.
2018. 9th International Conference on Exploring Service Science, IESS 2018; Karlsruhe; Germany; 19 September 2018 through 21 September 2018. Ed.: G. Satzger, 101–111, Springer, Cham. doi:10.1007/978-3-030-00713-3_8
Software Business, Platforms, and Ecosystems: Fundamentals of Software Production Research.
Abrahamsson, P.; Bosch, J.; Brinkkemper, S.; Mädche, A.
2018. Dagstuhl Reports, Report from Dagstuhl Seminar 18182 “Software Business, Platforms, and Ecosystems: Fundamentals of Software Production Research”, April 29 – May 2, 2018, 164–198, Dagstuhl, Germany. doi:10.4230/DagRep.8.4.164
Tool Support for Design Science Research—Towards a Software Ecosystem: A Report from a DESRIST 2017 Workshop.
Morana, S.; vom Brocke, J.; Maedche, A.; Seidel, S.; Adam, M. T. P.; Bub, U.; Fettke, P.; Gau, M.; Herwix, A.; Mullarkey, M. T.; Nguyen, H. D.; Sjöström, J.; Toreini, P.; Wessel, L.; Winter, R.
2018. Communications of the Association for Information Systems, 43 (Article 17), 239–256. doi:10.17705/1CAIS.04317
Open Innovation in Ecosystems – A Service Science Perspective on Open Innovation.
Benz, C.; Seebacher, S.
2018. Exploring Service Science – 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings. Ed.: G. Satzger, 112–124, Springer International Publishing, Cham. doi:10.1007/978-3-030-00713-3_9
Employee-Centric Service Innovation: A Viable Proxy for Customer-Intimacy for Product-Focused Enterprises.
Vössing, M.; Siegel, J.; Feldmann, N.; Wuest, T.; Benz, C.
2018. Exploring Service Science : 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings. Ed.: G. Satzger, 88–100, Springer, Cham. doi:10.1007/978-3-030-00713-3_7
Exploring the Value of Data – a Research Agenda.
Enders, T.
2018. Exploring Service Science : 9th International Conference, IESS 2018 Karlsruhe, Germany, September 19–21, 2018 Proceedings. Ed.: G. Satzger, 274–286, Springer Nature Switzerland, Cham. doi:10.1007/978-3-030-00713-3_21
Designing Attention-aware Business Intelligence and Analytics Dashboards to Support Task Resumption.
Toreini, P.; Langner, M.; Maedche, A.
2018. 26th European Conference on Information Systems: Beyond Digitization - Facets of Socio-Technical Change, ECIS 2018, Portsmouth, UK, June 23-28, 2018. Ed.: U. Frank, Code 143975, Association for Information Systems
Utilizing Data and Analytics to Advance Service – Towards Enabling Organizations to Successfully Ride the Next Wave of Servitization.
Hunke, F.; Engel, C.
2018. Exploring Service Science : 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings. Ed.: G. Satzger, 219–231, Springer, Cham. doi:10.1007/978-3-030-00713-3_17
Configurations of User Involvement and Participation in Relation to Information System Project Success.
Haake, P.; Kaufmann, J.; Baumer, M.; Burgmaier, M.; Eichhorn, K.; Mueller, B.; Maedche, A.
2018. Advanced Information Systems Engineering. CAiSE 2018. Ed.: J. Krogstie, 87–102, Springer International Publishing, Cham. doi:10.1007/978-3-319-91563-0_6
IT ambidexterity for business processes: the importance of balance.
Heckmann, C. S.; Maedche, A.
2018. Business process management journal, 24 (4), 862–881. doi:10.1108/BPMJ-04-2016-0078
ServiceDesignKIT: A Web Platform of Digital Service Design Techniques.
Liu, X.; Leung, E. T.-M.; Toreini, P.; Maedche, A.
2018. International Conference on Design Science Research in Information Systems and Technology (DESRIST) - Designing for a Digital and Globalized World, Chennai, India, June 3–6, 2018, 34–48, Springer International Publishing, Cham. doi:10.1007/978-3-319-91800-6_3
Future Work and Enterprise Systems.
vom Brocke, J.; Maaß, W.; Buxmann, P.; Maedche, A.; Leimeister, J. M.; Pecht, G.
2018. Business & information systems engineering, 1–10. doi:10.1007/s12599-018-0544-2
Explaining the emergence of team agility: a complex adaptive systems perspective.
Werder, K.; Maedche, A.
2018. Information, technology & people, 31 (3), 819–844. doi:10.1108/ITP-04-2017-0125
System-Oriented Service Delivery: The Application of Service System Engineering to Service Delivery.
Wolff, C.; Kühl, N.; Satzger, G.
2018. 26th European Conference on Information Systems: Beyond Digitization - Facets of Socio-Technical Change, ECIS 2018, Portsmouth, UK, June 23-28, 2018. Ed.: U. Frank, Code 143975
Age stereotypes in distributed software development : The impact of culture on age-related performance expectations.
Schloegel, U.; Stegmann, S.; Dick, R. van; Maedche, A.
2018. Information & software technology, 97, 146–162. doi:10.1016/j.infsof.2018.01.009
Tell Me What’s My Business – Development of a Business Model Mining Software.
Fleig, C.; Augenstein, D.; Maedche, A.
2018. CAiSE Forum 2018 - Information Systems in the Big Data Era - International Conference on Advanced Information Systems Engineering, Tallinn, Estonia, 11-15 June 2018. Ed.: J. Mendling, 105–113, Springer, Cham. doi:10.1007/978-3-319-92901-9_10
Age stereotypes in agile software development : an empirical study of performance expectations.
Schloegel, U.; Stegmann, S.; Mädche, A.; Dick, R. van.
2018. Information, technology & people, 31 (1), 41–62. doi:10.1108/ITP-07-2015-0186
How to motivate consumers to test electric vehicles : An approach to design consumer interfaces to foster innovation adoption.
Benz, C.; Stryja, C.
2018. Tagungsband : Multikonferenz Wirtschaftsinformatik 2018 : Data driven X - Turning Data into Value, Band III, Lüneburg, Deutschland, 6. - 9. März 2018. Hrsg.: P. Drews, 1039–1050, Leuphana Univerisität : Lüneburg
A Model-driven Approach for the Description of Blockchain Business Networks.
Seebacher, S.; Maleshkova, M.
2018. Hawaii International Conference on System Sciences (HICSS-51), Waikoloa Village, Hawaii, United States, 3rd - 6th January 2018
Towards Service-oriented Cognitive Analytics for Smart Service Systems.
Hirt, R.; Kühl, N.; Schmitz, B.; Satzger, G.
2018. Hawaii International Conference on System Sciences (HICSS-51), Waikoloa Village, Hawaii, United States, 3rd - 6th January 2018
2017
Towards the Exploration of Blockchain-driven Business Networks.
Seebacher, S.
2017. 3rd Karlsruhe Service Summit Research Workshop, Karlsruhe, Germany, 21st - 22nd September 2017
Künstliche Intelligenz : Löst Watson den Controller ab?.
Satzger, G.; Enders, T.; Reimer, N.
2017. Controlling, (29), 24–30. doi:10.15358/0935-0381-2017-K
Datatization as the Next Frontier of Servitization : Understanding the Challenges for Transforming Organizations.
Schüritz, R.; Seebacher, S.; Satzger, G.; Schwarz, L.
2017. 38th International Conference on Information Systems, Seoul, South Korea, 10th - 13th December 2017
Turning Data into Value : Towards an Ideation Tool for Key Activities of Data-Driven Business Models.
Hunke, F.; Wambsganß, T.
2017. 3rd Karlsruhe Service Summit Research Workshop, Karlsruhe, Germany, 21st - 22nd September 2017
Towards Identifying Strategic Innovation Capabilities for Smart Services : A Research Agenda.
Benz, C.; Kienzle, L.; Feldmann, N.
2017. 3rd Karlsruhe Service Summit Research Workshop, Karlsruhe, Germany, 21st - 22nd September 2017
GreedyBoost : An Accurate, Efficient and Flexible Ensemble Method for B2B Recommendations.
Zhang, W.; Enders, T.; Li, D.
2017. Proceedings of the 50th Annual Hawaii International Conference on System Sciences (HICSS), Waikoloa Village, Hawaii, USA, 4th - 7th January 2017, AIS Electronic Library (AISeL). doi:10.24251/HICSS.2017.189
Empirische Studie I : Identifizierung von Elektromobilitätsdienstleistungstypen aus dem Atlas mit Data Mining.
Kühl, N.; Hunke, F.
2017. Mit Informationstechnologien zu innovativen Dienstleistungen und Geschäftsmodellen in der Elektromobilität : Empirische Studien zu Geschäftsmodellen und IT für Elektromobilitätsdienstleistungen. Hrsg.: C. Stryja, 43–51, Fraunhofer Verlag, Stuttgart
Smart Services.
Genennig, S.; Hunke, F.; Jonas, J.; Möslein, K.; Oks, S.; Satzger, G.; Schüritz, R.; Schymanietz, M.; Seebacher, S.
2017. Open Service Lab Notes, (3)
A Decision Support System Design to Overcome Resistance towards Sustainable Innovations.
Stryja, C.; Satzger, G.; Dorner, V.
2017. Proceedings of the 25th European Conference on Information Systems (ECIS), Guimarães, Portugal, 5th - 10th June 2017, 2885–2895, AIS Electronic Library (AISeL)
An End-to-End Process Model for Supervised Machine Learning Classification : From Problem to Deployment in Information Systems.
Hirt, R.; Kühl, N.; Satzger, G.
2017. Designing the Digital Transformation, DESRIST 2017 Research in Progress Proceedings of the 12th International Conference on Design Science Research in Information Systems and Technology, Karlsruhe, Germany, 30th May - 1st June 2017. Ed.: A. Mädche, 55–63, KIT, Karlsruhe
Capturing Value from Data: Revenue Models for Data-Driven Services.
Schüritz, R.; Seebacher, S.; Dorner, R.
2017. Proceedings of the 50th Annual Hawaii International Conference on System Sciences (HICSS), Waikoloa Village, Hawaii, USA, 4th - 7th January 2017
How to Cultivate Analytics Capabilities Within an Organization? Design and Types of Analytics Competency Centers.
Schüritz, R.; Brand, E.; Satzger, G.; Kunze von Bischhoffshausen, J.
2017. Proceedings of the 25th European Conference on Information Systems (ECIS), Guimarães, Portugal, 5th - 10th June 2017, 389–404, AIS Electronic Library (AISeL), Atlanta
Repairing Routines in Enterprise System Transformations.
Kahrau, F.; Mueller, B.; Lauterbach, J.; Maedche, A.
2017. 5th International Workshop on the Changing Nature of Work (CNoW): Transforming Work with Digital Innovation, Seoul, 10 December 2017
Interaktion mit smarten Systemen : Aktueller Stand und zukünftige Entwicklungen im Bereich der Nutzerassistenz.
Morana, S.; Friemel, C.; Gnewuch, U.; Maedche, A.; Pfeiffer, J.
2017. Wirtschaftsinformatik & Management, 9 (5), 42–51. doi:10.1007/s35764-017-0101-7
Towards a process model for data-driven business model innovation.
Hunke, F.; Seebacher, S.; Schuritz, R.; Illi, A.
2017. 19th IEEE Conference on Business Informatics, CBI 2017; Thessaloniki; Greece; 24 July 2017 through 27 July 2017. Ed.: B. Theodoulidis, 150–157, IEEE, Piscataway (NJ). doi:10.1109/CBI.2017.43
Tool-Support for Design Science Research: Design Principles and Instantiation.
vom Brocke, J.; Fettke, P.; Gau, M.; Houy, C.; Maedche, A.; Morana, S.; Seidel, S.
2017. SSRN, 1–13. doi:10.2139/ssrn.2972803
Data-infused business model innovation. Dissertation.
Schüritz, R.
2017. KIT, Karlsruhe
More Observations, More Variables or More Quality? - Data Acquisition Strategies to Enhance Uncertainty Analytics for Industrial Service Contracting.
Schmitz, B.; Satzger, G.; Gitzel, R.
2017. 8th International Conference on Exploring Service Science, IESS 2017; Rome; Italy; 24 May 2017 through 26 May 2017. Ed. : M. Dragoicea, 159–172, Springer International Publishing, Cham. doi:10.1007/978-3-319-56925-3_13
Towards a Unified Approach to Identify Business Model Patterns : A Case of E-Mobility Services.
Hunke, F.; Schüritz, R.; Kühl, N.
2017. 8th International Conference on Exploring Service Science, IESS 2017, Rome, Italy, 24th - 26th May 2017. Ed. : M. Dragoicea, 182–196, Springer International Publishing, Cham. doi:10.1007/978-3-319-56925-3_15
Blockchain Technology as an Enabler of Service Systems: A Structured Literature Review.
Seebacher, S.; Schüritz, R.
2017. 8th International Conference on Exploring Service Science, IESS 2017; Rome; Italy; 24 May 2017 through 26 May 2017. Ed. : M. Dragoicea, 12–23, Springer International Publishing, Cham. doi:10.1007/978-3-319-56925-3_2
Retained Organizations in IT Outsourcing: Linking Organization Design to Outsourcing Management Problems.
Goldberg, M.; Kieninger, A.; Satzger, G.; Fromm, H.
2017. Business & information systems engineering, 59 (2), 111–124. doi:10.1007/s12599-016-0449-x
IT-Trends in der Finanzbranche.
Hummel, D.; Mädche, A.
2017. Hi:Tech Campus, (1)
A review of the nature and effects of guidance design features.
Morana, S.; Schacht, S.; Scherp, A.; Maedche, A.
2017. Decision support systems, 97, 31–42. doi:10.1016/j.dss.2017.03.003
Enterprise System Renewal - The Divergence Between Perception and Reality.
Haake, P.; Schacht, S.; Mueller, B.; Maedche, A.
2017. 13. Internationale Tagung Wirtschaftsinformatik (WI 2017), St. Gallen, Switzerland, 12.02. - 15.02.2017. Ed.: J.M. Leimeister, 529–543
Gamification im beruflichen Alltag - Fakt oder Fiktion?.
Schacht, S.; Morana, S.; Maedche, A.
2017. Wissenschaft trifft Praxis, (6), 30–36
"I did use it!" - Assessing subjective vs objective cognitive artifact usage.
Morana, S.; Kroenung, J.; Maedche, A.
2017. 13. Internationale Tagung Wirtschaftsinformatik (WI 2017), St. Gallen, Schweiz, 12. - 15. Februar 2017, 1021–1035, St. Gallen
2016
"Needs from Tweets" : Towards Deriving Customer Needs From Micro Blog Data.
Kühl, N.; Scheurenbrand, J.; Satzger, G.
2016. Multikonferenz Wirtschaftsinformatik (MKWI) 2016, Band III, Technische Universität Ilmenau, Deutschland, 09. - 11. März 2016. Hrsg.: V. Nissen, 1229–1232, Universitätsverlag, Ilmenau
The Energy Revolution towards Smart Meters and the Neglected User : A Gamified Energy Feedback System Prototype.
Abdelaziz, D.; Heckmann, C. S.; Mädche, A.
2016. Multikonferenz Wirtschaftsinformatik, MKWI 2016, Band III, Technische Universität Ilmenau, Deutschland, 09. - 11. März 2016. Hrsg.: V. Nissen, 1479–1490, Universitätsverlag, Ilmenau
Retained Organizations in IT Outsourcing: Adapting IT Service Management for Successful Multi-sourcing Service Integration.
Goldberg, M.; Satzger, G.; Fromm, H.
2016. Proceedings of the 24th European Conference of Information Systems, ECIS 2016, June 12-15, 2016, Istanbul, Turkey
Financing Projects through Enterprise Crowdfunding: Understanding the Impact of Proposal Characteristics on Funding Success.
Feldmann, N.; Gimpel, H.
2016. Proceedings of the 24th European Conference on Information Systems, Istanbul, Turkey, 12th - 15th June 2016, AIS Electronic Library (AISeL)
Towards multi-sourcing maturity : A service integration capability model.
Goldberg, M.; Satzger, G.
2016. ICIS 2016 : Proceedings of the 2016 International Conference on Information Systems, Dublin, Ireland, 11-14 December 2016, Association for Information Systems, Dublin
Patterns of Data-Infused Business Model Innovation.
Schüritz, R.; Satzger, G.
2016. 2016 IEEE 18th Conference on Business Informatics (CBI), Paris, France, 29 August–1 September 2016, 133–142, IEEE, Piscataway (NJ). doi:10.1109/CBI.2016.23
Towards Extracting Customer Needs from Incident Tickets in IT Services.
Eckstein, L.; Kühl, N.; Satzger, G.
2016. 2016 IEEE 18th Conference on Business Informatics (CBI), Paris, France, 29 August–1 September 2016, 200–207, IEEE, Piscataway (NJ). doi:10.1109/CBI.2016.30
Managing Uncertainty in Industrial Full Service Contracts: Digital Support for Design and Delivery.
Schmitz, B.; Duffort, F.; Satzger, G.
2016. 2016 IEEE 18th Conference on Business Informatics (CBI), Paris, France, 29 August–1 September 2016, 123–132, IEEE, Piscataway (NJ). doi:10.1109/CBI.2016.22
Adapting it service management for successful multi-sourcing service integration.
Goldberg, M.; Satzger, G.; Fromm, H.
2016. 24th European Conference on Information Systems, ECIS 2016; Bogazici UniversityIstanbul; Turkey; 12 June 2016 through 15 June 2016., Association for Information Systems, Atlanta (GA)
Needmining: Identifying micro blog data containing customer needs.
Kühl, N.; Scheurenbrand, J.; Satzger, G.
2016. 24th European Conference on Information Systems, ECIS 2016; Bogazici UniversityIstanbul; Turkey; 12 June 2016 through 15 June 2016, Association for Information Systems
Capturing value from big data : a taxonomy of data-driven business models used by start-up firms.
Hartmann, P. M.; Zaki, M.; Feldmann, N.; Neely, A.
2016. International journal of operations & production management, 36 (10), 1382–1406. doi:10.1108/IJOPM-02-2014-0098
Towards designing individual value-oriented decision support for selecting internet-based services.
Dorner, V.; Morana, S.; Maedche, A.; Weinhardt, C.
2016. INFORMATIK 2016 : Informatik von Menschen für Menschen, 46. Jahrestagung der Gesellschaft für Informatik, 26.-30. September 2016, Klagenfurt. Hrsg.: H. C. Mayr, Gesellschaft für Informatik, Bonn
Projektwissen spielend einfach managen mit der ProjectWorld.
Schacht, S.; Reindl, A.; Morana, S.; Maedche, A.
2016. Springer, Berlin. doi:10.1007/978-3-658-14854-6
Process Intelligence for the Digital Age – Process Visibility Meets Process Mining.
Volmering, T.; Nadj, M.; Trump, R.; Maedche, A.
2016. Proceedings of the 14th International Conference, BPM 2016, Rio de Janeiro, Brazil, September 18-22, 2016, 1–13, Springer, Cham
Advanced User Assistance Systems.
Mädche, A.; Morana, S.; Schacht, S.; Werth, D.; Krumeich, J.
2016. Business & information systems engineering (1867-0202, 2363-7005), 58 (5), 367–370. doi:10.1007/s12599-016-0444-2
Reducing age stereotypes in software development: The effects of awareness- and cooperation-based diversity interventions.
Schloegel, U.; Stegmann, S.; Maedche, A.; van Dick, R.
2016. The journal of systems and software, 121, 1–15. doi:10.1016/j.jss.2016.07.041
Service science textbooks: Opportunities of an interdisciplinary approach.
Kunze von Bischhoffshausen, J.; Hottum, P.; Schüritz, R.
2016. Exploring Services Science, 7th International Conference IESS 2016, Bucharest, RO, May 25-27, 2016. Ed.: T. Borangiu, 742–749, Springer, Berlin. doi:10.1007/978-3-319-32689-4_57
A Situation Awareness Driven Design for Predictive Maintenance Systems: The Case of Oil and Gas Pipeline Operations.
Nadj, M.; Jegadeesan, H.; Maedche, A.; Hoffmann, D.; Erdmann, P.
2016. Proceedings of the 24th European Conference on Information Systems, Istanbul, Turkey, June 12-15, 2016, 1–10
Introduction to the service analytics minitrack (Editorial).
Fromm, H.; Satzger, G.; Setzer, T.
2016. Proceedings of the 49th Annual Hawaii International Conference on System Sciences (HICSS-49), Kauai, Hawaii, January 5-8, 2016. Ed.: T.X. Bui, 1556, IEEE Computer Society, Los Alamitos (CA). doi:10.1109/HICSS.2016.196
Using Gamification to Tackle the Cold-Start Problem in Recommender Systems.
Feil, S.; Kretzer, M.; Werder, K.; Maedche, A.
2016. CSCW ’16 Companion: Proceedings of the 19th ACM Conference on Computer Supported Cooperative Work and Social Computing Companion, San Francisco, California, USA, February 27-March 2, 2016, 253–256, ACM, New York (NY). doi:10.1145/2818052.2869079
The Influence of Directive Explanations on Users’ Business Process Compliance Performance.
Hadasch, F.; Mädche, A.; Shirley, G.
2016. Business process management journal, 22 (3), 458–483. doi:10.1108/BPMJ-05-2015-0067
Experience Report: Social BPM Lab enhanced with participation of professionals.
Augenstein, D.; Citak, M.; Ullrich, M.; Vetter, A.
2016. Modellierung 2016. Workshopband. Hrsg.: S. Betz, 71–78, Gesellschaft für Informatik, Bonn
Exploring the Design, Use, and Outcomes of Process Guidance Systems : A Qualitative Field Study.
Morana, S.; Schacht, S.; Mädche, A.
2016. Tackling Society’s Grand Challenges with Design Science : 11th International Conference, DESRIST 2016, St. John’s, NL, Canada, May 23-25, 2016, Springer, Canada. doi:10.1007/978-3-319-39294-3_6
Designing knowledge interface systems: Past, present, and future.
Gregor, S.; Maedche, A.; Morana, S.; Schacht, S.
2016. Breakthroughs and Emerging Insights from Ongoing Design Science Projects: Research-in-progress papers and poster presentations from the 11th International Conference on Design Science Research in Information Systems and Technology (DESRIST) 2016. St. John, Canada, 23-25 May. Ed.: J. Parsons, 43–50
Team Agility and Team Performance - The Moderating Effect of User Involvement.
Werder, K.
2016. Proceedings of the 24th European Conference on Information Systems, Istanbul, Turkey, June 12-15
PDISC - Towards a Method for Software Product DISCovery.
Werder, K.; Zobel, B.; Maedche, A.
2016. Software Business : Proceedings of the 7th International Conference, ICSOB 2016, Ljubljana, Slovenia, June 13-14, 2016. Ed. A. Maglyas, 47–62, Springer, Cham. doi:10.1007/978-3-319-40515-5_4
Designing a supply network artifact for data, process, and people integration.
Koppenhagen, N.; Müller, B.; Mädche, A.; Li, Y.; Hiller, S.
2016. Information systems and e-business management, 14 (3), 613–636. doi:10.1007/s10257-015-0296-1
The Smart Mobile Application Framework (SMAF) - Exploratory Evaluation in the Smart City Contex.
Nadj, M.; Haeußler, F.; Wenzel, S.; Maedche, A.
2016. Multikonferenz Wirtschaftsinformatik (MKWI) 2016, Technische Universität Ilmenau, 09.-11. März 2016, Band 3. Hrsg.: V. Nissen, 1367–1378, Universitätsverlag Ilmenau, Ilmenau
The Impact of Process Visibility on Process Performance - A Multiple Case Study of Operations Control Centers in ITSM.
Berner, M.; Augustine, J.; Mädche, A.
2016. Business & information systems engineering, 58 (1), 31–42. doi:10.1007/s12599-015-0414-0
A Methodology for Systematic Project Knowledge Reuse.
Schacht, S.; Mädche, A.
2016. Innovations in Knowledge Management. The Impact of Social Media, Semantic Web and Cloud Computing. Ed.: L. Razmerita, 19–44, Springer, Berlin. doi:10.1007/978-3-662-47827-1_2
2015
Towards Cognitive Pipelines of Medical Assistance Algorithms.
Philipp, P.; Katic, D.; Maleshkova, M.; Götz, M.; Weber, C.; Rettinger, A.; Speidel, S.; Kämpgen, B.; Zelzer, S.; Wekerle, A.-L.; Studer, R.; Dillmann, R.; Kenngott, H.; Müller, B.
2015. International journal of computer assisted radiology and surgery, 11 (9), 1743–1753. doi:10.1007/s11548-015-1322-y
ITSM ProcessGuide : A longitudinal and multi-method field study for real-world DSR artifact evaluation.
Morana, S.; Schacht, S.; Gerards, T.; Mädche, A.
2015. At the Vanguard of Design Science : First Impressions and Early Findings from Ongoing Research : 10th International Conference on Design Science Research in Information Systems and Technology (DESRIST), Dublin, Ireland, 20th - 22nd May 2015. Ed.: B. Donnellan, 109–116, University College, Cork
ITSM ProcessGuide : A Process Guidance System for IT Service Management.
Morana, S.; Gerards, T.; Mädche, A.
2015. New Horizons in Design Science : Broadening the Research Agenda, Proceedings of the 10th International Conference, DESRIST 2015, Dublin, Ireland, 20th - 22nd May 2015. Ed.: B. Donnellan, 406–410, Springer, Cham. doi:10.1007/978-3-319-18714-3_32
Designing a Process Guidance System to Support User’s Business Process Compliance.
Morana, S.; Schacht, S.; Scherp, A.; Mädche, A.
2015. Building a Better World through Information Systems : 35th International Conference on Information Systems, ICIS 2014, Volume 4, Auckland, New Zealand, 14th - 17th December 2014, 2398–2416, Curran, Red Hook (NY)
Exploring principles of user-centered agile software development : A literature review.
Brhel, M.; Meth, H.; Mädche, A.; Werder, K.
2015. Information & software technology, 61, 163–181. doi:10.1016/j.infsof.2015.01.004
Advanced Analytics im Controlling : Potential und Anwendung für Umsatz- und Kostenprognosen.
Satzger, G.; Holtmann, C.; Peter, S.
2015. Controlling, 27 (4/5), 229–235
Customers’ Intention to Use Digital Services in Retail Banking : An Information Processing Perspective.
Graupner, E.; Melchner, F.; Demers, D.; Mädche, A.
2015. 23rd European Conference on Information Systems (ECIS 2015), Completed Research Papers, Fürstenberghaus, Germany, 26th - 29th May 2015, Art.Nr. 61, AIS Electronic Library. doi:10.18151/7217332
Understanding the Effects of Process Guidance Systems on Users’ Process Compliance Performance.
Morana, S.; Schacht, S.; Gerards, T.; Mädche, A.
2015. OASIS Pre-ICIS Workshop 2015, Fort Worth, Texas, USA, 12th December 2015
Which are the Most Effective Measures for Improving Employees’ Security Compliance?.
Kretzer, M.; Mädche, A.
2015. Proceedings of the 36th International Conference on Information Systems, ICIS 2015, Fort Worth, Texas, 13th - 16th December 2015
The Effect of User Adaptation on the Effective Use of Enterprise Systems.
Haake, P.; Lauterbach, J.; Mueller, B.; Maedche, A.
2015. ICIS 2015 Proceedings : 36th International Conference on Information Systems, Fort Worth, United States, December 13-16, 2015, 1–12, Association for Information Systems, Atlanta (GA)
Projekterfahrungen spielend einfach mit der ProjectWorld! : Ein gamifiziertes Projektwissensmanagementsystem.
Schacht, S.; Reindl, A.; Morana, S.; Maedche, A.
2015. HMD Praxis der Wirtschaftsinformatik, 52 (6), 878–890. doi:10.1365/s40702-015-0176-7
Are you a Maverick? Towards a Segmentation of Collaboration Technology Users.
Schacht, S.; Morana, S.; Urbach, N.; Maedche, A.
2015. Thirty Sixth International Conference on Information Systems, December 13-16, 2015, Fort Worth, Texas, USA
The Evolution of Design Principles Enabling Knowledge Reuse for Projects: An Action Design Research Project.
Schacht, S.; Morana, S.; Maedche, A.
2015. Journal of Information Technology Theory and Application (JITTA), 16 (3), 5 – 36
Designing an Analytics Platform for Professional Sports Teams.
Shah, F. A.; Kretzer, M.; Mädche, A.
2015. ICIS 2015 Proceedings : 36th International Conference on Information Systems: Exploring the Information Frontier, Fort Worth, United States, December 13-16, 2015, 1–20, Association for Information Systems, Atlanta (GA)
Project Knowledge Management While Simply Playing! Gaming Mechanics in Project Knowledge Management Systems.
Schacht, S.; Mädche, A.
2015. Gamification in Education and Business. Ed.: T. Reiners, 593–614, Springer, Berlin. doi:10.1007/978-3-319-10208-5_30
WeChange - Eine demografiesensible Supportplattform zur Wissensvernetzung im Unternehmen.
Niehaves, B.; Mädche, A.; Köffer, S.; Schacht, S.; Ortbach, K.; Gaß, O.; Walter, N.
2015. Exploring Demographics. Transdisziplinäre Perspektiven zur Innovationsfähigkeit im demografischen Wandel. Ed.: S. Jeschke, 619–629, Springer, Berlin. doi:10.1007/978-3-658-08791-3_56
Towards a Situation-Awareness-Driven Design of Operational Business Intelligence & Analytics Systems.
Nadj, M.; Morana, S.; Mädche, A.
2015. At the Vanguard of Design Science: First Impressions and Early Findings from Ongoing Research. 10th International Conference on Design Science Research in Information Systems and Technology (DESRIST), Dublin, Ireland, 20-22 May 2015. Ed.: B. Donnellan, 33–40, University College, Cork
Designing a Requirement Mining System.
Meth, H.; Mueller, B.; Mädche, A.
2015. Journal of the Association for Information Systems, 16 (9), 799–837
Design Principles for Diffusion of Reports and Innovative Use of Business Intelligence Platforms.
Kretzer, M.; Gaß, O.; Mädche, A.
2015. Smart enterprise engineering. 12. Internationale Tagung Wirtschaftsinformatik (WI), Osnabrück, 4. bis 6. März 2015. Ed.: O. Thomas, 675–690, Universität Osnabrück., Osnabrück
A Conceptualization and Operationalization of Process Visibility Capabilities.
Graupner, E.; Urbitsch, E.; Mädche, A.
2015. Smart Enterprise Engineering. 12. Internationale Tagung Wirtschaftsinformatik (WI), Osnabrück, 4.-6. März 2015. Ed.: O. Thomas, 557–571, Universität Osnabrück, Osnabrück
Visibility of Business Processes : An Information Processing Perspective in the Financial Services Industry.
Graupner, E.; Schewer, C.; Mädche, A.
2015. 23rd European Conference on Information Systems (ECIS 2015) , Münster, Germany, 26th - 29th May 2015, AIS Electronic Library. doi:10.18151/7217331
Designing an Enterprise Social Questions and Answers Site to Enable Scalable User-to-User Support.
Gaß, O.; Öztürk, G.; Schacht, S.; Mädche, A.
2015. New Horizons in Design Science: Broadening the Research Agenda. 10th International Conference on Design Science Research in Information Systems and Technology (DESRIST), Dublin, Ireland, May 20-22, 2015. Ed.: B. Donnellan, 3–18, Springer, Berlin. doi:10.1007/978-3-319-18714-3_1
Conceptualizing Individualization in Information Systems - A Literature Review.
Gaß, O.; Ortbach, K.; Kretzer, M.; Mädche, A.; Niehaves, B.
2015. Communications of the Association for Information Systems, 37 (1), 64–88
Design Principles for an Enterprise Systems Chartering Method.
Berner, M.; Gansen, J.; Mädche, A.
2015. At the Vanguard of Design Science: First Impressions and Early Findings from Ongoing Research. 10th International Conference on Design Science Research in Information Systems and Technology (DESRIST), Dublin, Ireland, 20-22 May 2015. Ed.: B. Donnellan, 117–124, University College, Cork
A Capability Framework for IT Service Integration and Management in Multi-Sourcing.
Goldberg, M.; Satzger, G.; Kieninger, A.
2015. 23rd European Conference on Information Systems (ECIS), Münster, Germany, 26-29 May 2015, 1–16, AIS Electronic Library
Produktivität und Kundeneinbindung: Analyse der Auswirkungen des Kundenbeitrags für die Dienstleistungsentwicklung.
Kohler, M.; Hottum, P.; Fromm, H.; Satzger, G.
2015. Phasenübergreifendes Service Life Cycle Management zur Steigerung der Dienstleistungsproduktivität. Messung, Bewertung und Steigerung - konzeptionelle und praxisbezogene Ansätze. Hrsg.: W. Ganz, 66–90, Fraunhofer, Stuttgart
Management der Interaktionsqualität in industriellen Dienstleistungsnetzwerken : Ein Service-Analytics-Ansatz für die Störungsbearbeitung.
Satzger, G.; Hottum, P.
2015. Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung, (69/15), 150–173
Entwicklung eines Frameworks zur Beschreibung von Geschäftsmodellen für Elektromobilitätsdienstleistungen.
Stryja, C.; Schüritz, R.; Kühl, N.; Hottum, P.; Satzger, G.
2015. Energiesysteme im Wandel: Evolution oder Revolution? 9. Internationale Energiewirtschaftstagung, IEWT, Wien, Österreich, 11 - 13. Februar 2015, 1–17
An Information System for Sales Team Assignments Utilizing Predictive and Prescriptive Analytics.
Kunze von Bischhoffshausen, J.; Paatsch, M.; Reuter, M.; Satzger, G.; Fromm, H.
2015. 17th IEEE Conference on Business Informatics (CBI), 13th - 16th July, 2015, Lisbon, Portugal. Vol. 1, 68–76, IEEE, Piscataway (NJ). doi:10.1109/CBI.2015.38
Service Innovation Capabilities for Idea Assessment: An Appraisal of Established and Novel Approaches.
Feldmann, N.; Kohler, M.
2015. The Handbook of Service Innovation. Ed.: R. Agarwal, 145–167, Springer, London (UK). doi:10.1007/978-1-4471-6590-3_8
Total service experience as a function of service experiences in service systems.
Schueritz, R.
2015. Proceedings of the First Karlsruhe Service Summit Workshop - Advances in Service Research, Karlsruhe, Germany, February 2015. Ed.: R. Görlitz, 123–129, KIT Scientific Publishing, Karlsruhe
2014
Usability Readiness of German Software SMEs : Three Segments and their Characteristics.
Werder, K.; Haake, P.; Mädche, A.
2014. Mensch und Computer 2014 - Tagungsband, 14. Fachübergreifende Konferenz für interaktive und kooperative Medien : Interaktiv unterwegs, Freiräume gestalten, München, Deutschland, 31. August - 3. September 2014. Hrsg.: A. Butz, 185–194, De Gruyter, Berlin
The Project World : Gamification in Project Knowledge Management.
Schacht, S.; Morana, S.; Mädche, A.
2014. ECIS 2014 Proceedings : 22th European Conference on Information Systems, Tel Aviv, Israel, 9th - 11th June 2014. Ed.: M. Avital, AIS Electronic Library
Business Intelligence & Analytics for Processes : A Visibility Requirements Evaluation.
Graupner, E.; Berner, M.; Mädche, A.; Jegadeesan, H.
2014. MKWI 2014 - Multikonferenz Wirtschaftsinformatik, Paderborn, Deutschland, 26th - 28th Februar 2014, 154–166, Univ., Paderborn
Interview with Peter Schnaebele on "User Experience".
Mädche, A.
2014. Business & information systems engineering, 6 (6), 365–366. doi:10.​1007/​s12599-014-0355-z
Agile und Nutzerzentrierte Softwareentwicklung.
Mädche, A.; Wallach, D.
2014. Wissenschaft trifft Praxis, 1, 24–30
What makes "the System" tick? Explaining Individuals’ Adaptation Behavior towards Effective Use in Enterprise System Implementations.
Lauterbach, J.; Kahrau, F.; Müller, B.; Mädche, A.
2014. 35th International Conference on Information Systems, Auckland, New Zealand, 14th - 17th December 2014
Barriers to BI&A Generativity : Which Factors impede Stable BI&A Platforms from Enabling Organizational Agility?.
Kretzer, M.; Mädche, A.; Gaß, O.
2014. Smart Sustainability - The Information Systems Opportunity : Proceedings of the 20th Americas Conference on Information Systems, AMCIS 2014, Savannah, Georgia, USA, 7th - 9th August 2014, 1987–1998, Curran, Red Hook (NY)
Service Innovation Analytics: Leveraging Existing Unstructured Data to Assess Service Innovation Capability.
Kohler, M.; Feldmann, N.; Kimbrough, S. O.; Fromm, H.
2014. International journal of information system modeling and design, 5 (2), 1–21
Big Data for Big Business? A Taxonomy of Data-driven Business Models used by Start-up Firms.
Hartmann, P. M.; Zaki, M.; Feldmann, N.; Neely, A.
2014. University of Cambridge, Cambridge
Service Innovation Capabilities for Idea Assessment : An Appraisal of Established and Novel Approaches.
Feldmann, N.; Kohler, M.
2014. The Handbook of Service Innovation. Ed.: R. Agarwal, 145–168, Springer, London. doi:10.1007/978-1-4471-6590-3
Nutzerzentrierte Informationssysteme für den deutschen Mittelstand.
Mädche, A.; Wruk, D.
2014. Wissenschaft trifft Praxis, 1, 6–17
Generativity of Business Intelligence Platforms: A Research Agenda Guided by Lessons from Shadow IT.
Kretzer, M.; Mädche, A.
2014. Multikonferenz Wirtschaftsinformatik (MKWI), Paderborn, Germany, 26.-28. Februar 2014. Ed.: D. Kundisch, 207–220, Universität Paderborn, Paderborn
Assessing the Need for Visibility of Business Processes : A Process Visibility Fit Framework.
Graupner, E.; Berner, M.; Mädche, A.; Jegadeesan, H.
2014. Business Process Management : 12th International Conference on Business Process Management (BPM), Haifa, Israel, 7th - 11th September 2014. Ed.: S. Sadiq, 383–391, Springer, Berlin. doi:10.1007/978-3-319-10172-9_26
PaaS Characteristics for Productive Software Development : An Evaluation Framework.
Gaß, O.; Meth, H.; Mädche, A.
2014. IEEE Internet Computing, 18 (1), 56–64. doi:10.1109/MIC.2014.12
The Information Panopticon in the Big Data Era.
Berner, M.; Graupner, E.; Mädche, A.
2014. Journal of organization design, 3 (1), 14–19. doi:10.7146/jod.9736
Towards the Consideration of Performance Risks for the Design of Service Offers.
Schmitz, B.; Kieninger, A.; Satzger, G.; Fromm, H.
2014. Exploring Services Science - 5th International Conference (IESS’14), Geneva, Schweiz, February 5-7, 2014. Ed.: M. Snene, 108–123, Springer, Berlin. doi:10.1007/978-3-319-04810-9_9
Transition and Delivery Challenges of Retained Organizations in IT Outsourcing.
Goldberg, M.; Kieninger, A.; Satzger, G.; Fromm, H.
2014. Exploring Services Science - 5th International Conference (IESS’14), Geneva, Schweiz, February 5-7, 2014. Ed.: M. Snene, 56–71, Springer, Berlin. doi:10.1007/978-3-319-04810-9_5
Stress-Sensitive Adaptive Enterprise Systems: Theoretical Foundations and Design Blueprint.
Adam, M. T. P.; Gimpel, H.; Maedche, A.; Riedl, R.
2014. Gmunden Retreat on NeuroIS 2014, Gmunden, Österreich, June 5-7, 2014. Ed.: F. Davis, 39–41, NeuroIS, Gmunden (Österreich)
Analytical support for predicting cost in complex service delivery environments.
Vogt, A.; Mattfeldt, E. R.; Satzger, G.; Lueders, L.; Piper, M.; Gehb, O.; Jones, W. L.
2014. IBM journal of research and development, 58 (4), 7/1–10. doi:10.1147/JRD.2014.2327301
Forecasting Service Profitability.
Blomberg, J.; Boyette, N.; Chandra, A.; Oh, S.; Zhou, R.; Strong, R.; Jones, W.; Gehb, O.; Vogt, A.; Satzger, G.
2014. IEEE International Conference on Services Computing (SCC’14), Anchorage, Alaska/USA, June 27 - July 2, 2014, 370–377, IEEE, Piscataway (NJ). doi:10.1109/SCC.2014.56
Using Serious Games for Idea Assessment in Service Innovation.
Feldmann, N.; Adam, M. T. P.; Bauer, M.
2014. 22nd European Conference on Information Systems (ECIS’14), Tel Aviv, Israel, June 9-11, 2014
Idea Assessment via Enterprise Crowdfunding: An Empirical Analysis of Decision-Making styles.
Feldmann, N.; Gimpel, H.; Müller, M.; Geyer, W.
2014. 22nd European Conference on Information Systems (ECIS’14), Tel Aviv, Israel, June 9-11, 2014
2013
Leveraging Service Incident Analytics to Determine Cost-Optimal Service Offers.
Kieninger, A.; Straeten, D.; Kimbrough, S.; Schmitz, B.; Satzger, G.
2013. Proceedings of the 11th International Conference on Wirtschaftsinformatik (WI2013), Volume 2, Leipzig, Germany, 27th February - 1st March 2013. Ed.: R. Alt, 1015–1029, Universität Leipzig, Leipzig
Knowledge Workers’ Time Management As Sociomaterial Practice.
Kahrau, F.; Mädche, A.
2013. ECIS 2013 Proceedings : 21st European Conference on Information Systems, Utrecht University, The Netherlands, 5th - 8th June 2013, Art.Nr. 195, AISeL
Using Crowd Funding for Idea Assessment Inside Organizations : Lessons Learned from a Market Engineering Perspective.
Feldmann, N.; Gimpel, H.; Kohler, M.; Weinhardt, C.
2013. Proceedings of the 3rd International Conference on Cloud and Green Computing, CGC 2013, Karlsruhe, Germany, 30. September - 2. October 2013, 525–530, IEEE, Piscataway (NJ). doi:10.1109/CGC.2013.88
User Guidance for Document-Driven Processes in Enterprise Systems.
Morana, S.; Schacht, S.; Scherp, A.; Mädche, A.
2013. Design science at the intersection of physical and virtual design : 8th international conference ; proceedings, DESRIST 2013, Helsinki, Finland, June 11 - 12, 2013. Ed.: J. vom Brocke, 494–501, Springer, Berlin. doi:10.1007/978-3-642-38827-9_42
Is knowledge power? The role of knowledge in automated requirements elicitation.
Meth, H.; Mädche, A.; Einöder, M.
2013. 25th International Conference on Advanced Information Systems Engineering (CAiSE); Valencia; Spain; June 17 - 21, 2013. Ed.: C. Salinesi, 578–593, Springer, Berlin. doi:10.1007/978-3-642-38709-8_37
Formulating Effective Coordination Strategies in Agile Global Software Development Teams.
Li, Y.; Mädche, A.
2013. Digital Innovation in the Service Economy. 33th International Conference on Information Systems (ICIS), Orlando, USA, December 16-19, 2012. Vol.: 5, 4438–4449, Red Hook, Curran (NY). doi:10.7801/61
How to prevent reinventing the wheel - Design Principles for Project Knowledge Management Systems.
Schacht, S.; Mädche, A.
2013. Design Science at the Intersection of Physical and Virtual Design : 8th International Conference on Design Science Research in Information Systems and Technology (DESRIST), Helsinki, Finland, June 11-12, 2013. Ed.: J. vom Brocke, 1–17, Springer, Berlin. doi:10.1007/978-3-642-38827-9_1
The State of the Art in Automated Requirements Elicitation.
Meth, H.; Brhel, M.; Mädche, A.
2013. Information and Software Technology, 55 (10), 1695–1709. doi:10.1016/j.infsof.2013.03.008
Towards Platform-Based Enterprise Systems – Conceptualization and Research Directions.
Heckmann, C. S.; Mädche, A.
2013. Software Business. From Physical Products to Software Services and Solutions. 4th International Conference (ICSOB) Potsdam, Germany, June 11-14, 2013. Ed.: G. Herzwurm, 207–211, Springer, Berlin. doi:10.1007/978-3-642-39336-5_20
Designing an Artifact for the Integration of Ubiquitous Information Systems in an Enterprise Context.
Gaß, O.; Mädche, A.; Biegel, H.; Li, M.
2013. Design Science at the Intersection of Physical and Virtual Design, 8th International Conference on Design Science Research in Information Systems and Technology (DESRIST), Helsinki, Finland, June 11-12, 2013. Ed.: J. Brocke, 18–33, Springer, Berlin. doi:10.1007/978-3-642-38827-9_2
Service Innovation Analytics: Towards Assessment and Monitoring of Innovation Capabilities in Service Firms.
Kohler, M.; Feldmann, N.; Habryn, F.; Satzger, G.
2013. Proceedings of the 46th Annual Hawaii International Conference on System Sciences (HICSS), 7-10 Jan. 2013, Grand Wailea, Maui, Hawaii. Ed.: R. H. Sprague, 1347–1356, IEEE, Piscataway (NJ). doi:10.1109/HICSS.2013.477
Service Innovation Analytics: Towards an Approach for Validating Frameworks for Service Innovation Capabilities via Text Mining.
Feldmann, N.; Kohler, M.; Kimbrough, S. O.; Fromm, H.
2013. Exploring Services Science : 4th International Conference, IESS 2013, Porto, Portugal, February 7-8, 2013. Proceedings. Ed.: J. F. e Cunha ..., 73–85, Springer, Heidelberg. doi:10.1007/978-3-642-36356-6_6
Simulation-based Quantification of Business Impacts Caused by Service Incidents.
Kieninger, A.; Berghoff, F.; Fromm, H.; Satzger, G.
2013. Exploring Services Science : 4th International Conference, IESS 2013, Porto, Portugal, February 7-8, 2013. Proceedings. Ed.: J. F. e Cunha ..., 170–185, Springer, Heidelberg. doi:10.1007/978-3-642-36356-6_13
Incorporating Business Impact into Service Offers - A Procedure to Select Cost-Optimal Service Contracts.
Kieninger, A.; Schmitz, B.; Straeten, D.; Satzger, G.
2013. 18th Americas Conference on Information Systems, AMCIS 2012, Seattle, Washington, USA, 9 - 12 August 2012. Ed.: Association for Information Systems, Curran, Red Hook (NY)
2012
Advancing Task Elicitation Systems : An Experimental Evaluation of Design Principles.
Meth, H.; Li, Y.; Mädche, A.; Müller, B.
2012. ICIS 2012 : Proceedings of the 33rd International Conference on Information Systems, Orlando, Florida, 16th - 19th December 2012, Art.Nr. 3, AISeL
Assessing Cloud Development Platforms : What Platform as a Service Offers and What Not.
Gaß, O.; Meth, H.; Mädche, A.
2012. University of Mannheim, Mannheim
Process Visibility-Towards a Conceptualization and Research Themes.
Berner, M.; Graupner, E.; Mädche, A.; Müller, B.
2012. Proceedings of the 33rd International Conference on Information Systems, ICIS 2012, Orlando, USA, 16th - 19th December 2012., Art.Nr. 52, AISeL
Managerial interventions in multicultural virtual teams : A review and synthesis of the literature.
Li, Y.; Müller, B.; Mädche, A.
2012. Institute for Enterprise Systems, Mannheim
How Do Procurement Networks Become Social? Design Principles Evaluation in a Heterogeneous Environment of Structured and Unstructured Interactions.
Koppenhagen, N.; Katz, N.; Mädche, A.; Müller, B.
2012. International Conference on Information Systems (ICIS), Shanghai, China, 4-7 December 2011. Vol. 5, 3635–3653, Curran, Red Hook (NY)
Cross-Functional Integration of Product Management and Product Design in Application Software Development: Exploration of Success Factors.
Botzenhardt, A.; Meth, H.; Mädche, A.
2012. International Conference on Information Systems (ICIS) : Shanghai, China, 4-7 December 2011. Vol.: 3, 2310–2327, Curran, Red Hook (NY)
Software Usability in Small and Medium Sized Enterprises in Germany: An Empirical Study.
Scheiber, F.; Wruk, D.; Oberg, A.; Britsch, J.; Woywode, M.; Maedche, A.; Kahrau, F.; Meth, H.; Wallach, D.; Plach, M.
2012. Software for people : fundamentals, trends and best practices. Ed.: A. Mädche, 39–52, Springer, Berlin. doi:10.1007/978-3-642-31371-4_3
AskEris : A Many-to-One Communication Platform for Higher Education.
Schacht, S.; Botzenhardt, A.; Mädche, A.
2012. 45th Hawaii International Conference on System Sciences : (HICSS) ; Maui, USA, 4-7 January 2012. Ed.: R. Sprague, 21–30, IEEE, Piscataway (NJ). doi:10.1109/HICSS.2012.122
Software for People: A Paradigm Change in the Software Industry.
Mädche, A.; Botzenhardt, A.; Neer, L.
2012. Software for people : fundamentals, trends and best practices. Ed.: A. Mädche, 1–8, Springer, Berlin. doi:10.1007/978-3-642-31371-4_1
Usability und User-Centered Design.
Mädche, A.; Botzenhardt, A.; Meth, H.
2012. Das Wirtschaftsstudium, 41 (8/9), 1074–1077
Exploring Design Principles of Task Elicitation Systems for Unrestricted Natural Language Documents.
Meth, H.; Mädche, A.; Einöder, M.
2012. 4th ACM SIGCHI (EICS) Symposium on Engineering Interactive Computing Systems, Copenhagen, Denmark, June 25–28, 2012, 205–210, ACM, New York (NY). doi:10.1145/2305484.2305518
Understanding Design Principles of Task Elicitation Systems - An Experimental Evaluation.
Meth, H.; Li, Y.; Mädche, A.; Müller, B.
2012. International Conference on Information Systems (ICIS), JAIS Theory Development Workshop, Orlando, USA, 16th - 19th December 2012. Ed.: F. Joey, Weatherhead School of Management, Cleveland (OH)
Anatomy of knowledge bases used in design science research : A literature review.
Gaß, O.; Koppenhagen, N.; Biegel, H.; Maedche, A.; Müller, B.
2012. Design Science Research in Information Systems. Advances in Theory and Practice : 7th International Conference (DESRIST), Las Vegas, USA, May 14-15, 2012. Ed.: K. Peffers, 328–344, Springer, Berlin. doi:10.1007/978-3-642-29863-9_24
Anything Relationship Management.
Britsch, J.; Schacht, S.; Mädche, A.
2012. Business & information systems engineering, 4 (2), 85–87. doi:10.1007/s12599-012-0208-6
Reducing the Incidence of Unintended, Human-Caused Information Flows in Enterprise Systems.
Atkinson, C.; Gerbig, R.; Barth, F.; Freiling, F.; Schinzel, S.; Hadasch, F.; Maedche, A.; Müller, B.
2012. 16th International Enterprise Distributed Object Computing Conference Workshops (EDOCW), Third International Workshop on Models and Model-driven Methods for Service Engineering (3M4SE), Beijing, China, 10th - 14th September 2012. Ed.: C. Chi, 11–18, IEEE, Piscataway (NJ). doi:10.1109/EDOCW.2012.12
A Business Intelligence Approach for Assessing and Monitoring the Return on Interaction in a Customer Intimacy Context.
Habryn, F.; Kunze von Bischoffshausen, J.; Satzger, G.
2012. ECIS 2012: 20th European Conference on Information Systems, Barcelona, Spain, June 10-13, 2012
Business Cost Budgets - A Methodology to Incorporate Business Impact into Service Level Agreements.
Kieninger, A.; Satzger, G.; Straeten, D.; Schmitz, B.; Balthadzhiev, D.
2012. International journal of service science, management, engineering, and technology, 3 (3), 49–64. doi:10.4018/jssmet.2012070104
Methods in Service Innovation: Current Trends and Future Perspecties.
Ganz, W.; Satzger, G.; Schultz, C.
2012. Fraunhofer Verlag, Stuttgart
Smarter Apps - Motor für Geschäftsmodellinnovationen.
Götz, T.; Feldmann, N.; Schmidt, S.
2012. Smart Mobile Apps: Mit Business-Apps ins Zeitalter mobiler Geschäftsprozesse. Ed.: S. Verclas, 507–518, Springer, Berlin. doi:10.1007/978-3-642-22259-7_33
Service Analytics - Leveraging Data Across Enterprise Boundaries for Competitive Advantage.
Fromm, H.; Habryn, F.; Satzger, G.
2012. Globalization of Professional Services: Innovative Strategies, Successful Processes, Inspired Talent Management, and First-Hand Experiences. Ed.: U. Bäumer, 139–149, Springer, Berlin. doi:10.1007/978-3-642-29181-4_13
Dynamic and goal-based quality management for human-based electronic services.
Kern, R.; Thies, H.; Zirpins, C.; Satzger, G.
2012. International journal of cooperative information systems, 21 (1), 3–29. doi:10.1142/S0218843012400011
2011
Exploring the "crowd" as enabler of better information quality.
Wichmann, P.; Borek, A.; Kern, R.; Woodall, P.; Parlikad, A. K.; Satzger, G.
2011. Proceedings of the 16th International Conference on Information Quality, ICIQ-11, Adelaide, Australia, 17th - 19th November 2011. Ed.: A. Koronios, 302–313, Curran, Red Hook (NY)
Service Science : Potentiale für die Weiterentwicklung der Dienstleistungsgesellschaft.
Satzger, G.; Dunkel, W.
2011. WSI-Mitteilungen, 64 (9), 470–476
The Artifact’s Theory : A Grounded Theory Perspective on Design Science Research.
Müller, B.; Olbrich, S.
2011. Proceedings of the 10th International Conference on Wirtschaftsinformatik, Zurich, Switzerland, 16th - 18th February 2011. Ed.: A. Bernstein
Leaking Confidential Information by Non-Malicious User Behavior in Enterprise Systems - an Empirical Study.
Hadasch, F.; Mädche, A.; Müller, B.
2011. Universität Mannheim, Mannheim
Enterprise Systems.
Mädche, A.; Botzenhardt, A.; Schacht, S.
2011. Das Wirtschaftsstudium, 40 (8/9), 1067–1070
Leaking Confidential Information by Non-Malicious User Behavior in Enterprise Systems - Design of an Empirical Study.
Hadasch, F.; Müller, B.; Mädche, A.
2011. Profit vs. Privacy - Advanced targeted advertising for social networks, 6th Mediterranean Conference on Information Systems (MCIS), Limassol, Cyprus, 3th - 5th September 2011. Ed.: C. Kahl, Art.Nr. 126
Enabling End-user-driven Data Interoperability : A Design Science Research Project.
Gaß, O.; Mädche, A.
2011. Proceedings of the 17th Americas Conference on Information Systems (AMCIS), Detroit, Michigan, USA, 4th - 8th August 2011. Bd.: 3, 1981–1990, Curran, Red Hook (NY)
ReGIS : A Web Application Platform-based University Research Group Information System.
Gass, O.; Krammer, C.; Mädche, A.
2011. 10th International Conference on Wirtschaftsinformatik, Zürich, Switzerland, 16.-18. February 2011. Ed. A. Bernstein. Vol.: 1, 48–57, Lulu
A Text Mining Application for Exploring the Voice of the Customer.
Botzenhardt, A.; Mädche, A.; Witt, A.
2011. Proceedings of the 17th Americas Conference on Information Systems (AMCIS), Detroit, Michigan, USA, 4th - 8th August 2011. Vol. 3, 2439–2449, Curran, Red Hook (NY)
Developing a Domain Ontology for Software Product Management.
Botzenhardt, A.; Mädche, A.; Wiesner, J.
2011. 5th International Workshop on Software Product Management (IWSPM), Trento, Italy, 30th August 2011, 7–16, IEEE, Piscataway (NJ). doi:10.1109/IWSPM.2011.6046207
Editorial: Workshop on the Role of Platforms for Enterprise Ecosystems (3EP).
Beimborn, D.; Mädche, A.; Müller, B.
2011. Informatik 2011 : Informatik schafft Communities; 4.-7.10.2011, Berlin, Germany. Ed.: H. Heiss, 419–420, Gesellschaft für Informatik, Bonn
People Services: Efficient work processes leveraging the power of the crowd.
Satzger, G.; Kern, R.; Pasing, A.; Pfau, G.; Fritz, R.; Alexander S.; Roland, P.
2011. 20th Annual Frontiers in Service Conference, June 30 - July 3, 2011, Columbus/Ohio, USA
CI Analytics - Assessment and Monitoring of Customer Intimacy in a B2B Context.
Satzger, G.; Habryn, F.; Kölmel, B.; Herzig, T.
2011. 20th Annual Frontiers in Service Conference, June 30 - July 3, 2011, Columbus, Ohio
Towards Service Level Engineering for IT Services - Defining IT Services from a Line of Business Perspective.
Kieninger, A.; Balthadzhiev, D.; Schmitz, B.; Satzger, G.
2011. Proceedings of the 2011 Annual SRII Global Conference (SRII 2011), San Jose/California, USA, March 29 2011 - April 2 2011, 759–766, IEEE, Piscataway (NJ). doi:10.1109/SRII.2011.83
Efficient Quality Management of Human-Based Electronic Services Leveraging Group Decision Making.
Kern, R.; Thies, H.; Satzger, G.
2011. Proceedings of the 19th European Conference on Information Systems (ECIS 2011), June 9-11, 2011, Helsinki, Finland. Ed.: Virpi Kristiina Tuunainen ..., 1421–1432, AIS Association for Information Systems, Atlanta
The Economics of Service Level Engineering.
Kieninger, A.; Westernhagen, J.; Satzger, G.
2011. 44th Hawaii International Conference on System Sciences : (HICSS) ; 4 - 7 Jan. 2011, Koloa, Kauai, Hawaii. Ed.: Ralph H. Sprague, 1–10, IEEE, Piscataway (NJ). doi:10.1109/HICSS.2011.407
Risk-Reward Sharing in IT Service Contracts - A Service System View.
Satzger, G.; Kieninger, A.
2011. 44th Hawaii International Conference on System Sciences : (HICSS) ; 4 - 7 Jan. 2011, Koloa, Kauai, Hawaii, IEEE, Piscataway (NJ). doi:10.1109/HICSS.2011.365
Combining Data-Driven and Semantic Approaches for Text Mining.
Bloehdorn, S.; Blohm, S.; Cimiano, P.; Giesbrecht, E.; Hotho, A.; Lösch, U.; Mädche, A.; Mönch, E.; Sorg, P.; Staab, S.; Völker, J.
2011. Foundations for the Web of Information and Services. Ed.: D. Fensel, 115–142, Springer, Berlin. doi:10.1007/978-3-642-19797-0_7
Rewarding Participation in Service Value Networks - An Approach to Incentivize the Joint Provisioning of Complex E-Services.
Conte, T.; Blau, B.; Satzger, G.; van Dinther, C.; Weinhardt, C.
2011. e-Service Journal, 7 (2), 2–27
2010
Principles of Collaborative Innovation : Implementation of Open and Peer-to-Peer Innovation Approaches.
Satzger, G.; Neus, A.
2010. Innovation and International Corporate Growth. Ed.: A. Gerybadze, 219–238, Springer, Heidelberg. doi:10.1007/978-3-642-10823-5_14
Service Science : der Schlüssel zur Wettbewerbsfähigkeit in der „Industriellen Revolution 2.0“?.
Satzger, G.
2010. Mit Dienstleistungen die Zukunft gestalten : Beiträge der 8. Dienstleistungstagung des BMBF. Hrsg.: I. Gatermann, 349–352, Campus, Frankfurt
Einfluß der Finanzierung auf die Steuerbarkeit und Wirtschaftlichkeit von Investitionen.
Kundisch, D.; Satzger, G.
2010. Der Betrieb, 63 (11), 569–576
Building Retired Employee Enterprise Communities.
Schacht, S.; Mädche, A.
2010. 11th European Conference on Knowledge Management (ECKM) Famalicão, Portugal, 2 - 3 September 2010. Ed.: E. Tomé. Vol.: 2, 1234–1237, Academic Publ., Reading
On Enterprise Information Systems addressing the Demographic Change.
Schacht, S.; Mädche, A.
2010. 12th International Conference on Enterprise Information Systems (ICEIS), Funchal, Portugal, June 8-12, 2010. Ed.: J. Filipe. Vol. 3: Information systems analysis and specification, 456–459, SciTePress, Setubal
An ERP-Centric Master Data Management Approach.
Mädche, A.
2010. 16th Americas Conference on Information Systems (AMCIS), Lima, Peru, August 12-15, 2010, 1–9, Curran, Red Hook (NY)
User-centered requirements elicitation for Business Intelligence solutions.
Meth, H.; Mädche, A.
2010. Business Intelligence im Spannungsfeld von Effizienz und Agilität : Zweites Forschungskolloquium Business Intelligence (FKBI), Dresden, 17.-18. September 2010. Ed.: H. Baars, 39–44, CEUR-WS, Aachen
DecisionWave: Embedding Collaborative Decision Making Into Business Processes.
Krammer, C.; Mädche, A.
2010. Artificial intelligence and decision support systems. 12th International Conference on Enterprise Information Systems (ICEIS) : Funchal, Portugal, June 8-12, 2010. Ed.: J. Filipe. Vol. 2, 232–237, SciTePress, Setúbal. doi:10.5220/0002899302320237
Teaching the Transformation from Classical On-Premise towards On-Demand Enterprise Systems.
Gaß, O.; Mädche, A.
2010. Multikonferenz Wirtschaftsinformatik 2010 : Göttingen, 23. - 25. Februar 2010. Ed.: M. Schumann, 1661–1670, Univ.-Verl., Göttingen
Introduction of Product Management in a Banking & Retail IT Solutions Company - An Experience Report.
Botzenhardt, A.; Mädche, A.; Schlögel, C.
2010. 4th International Workshop on Software Product Management (IWSPM), Sydney, Australia, 27. September 2010, 1–6, IEEE, Piscataway (NJ). doi:10.1109/IWSPM.2010.5623870
Towards a Performance Measurement Reference Model for Software Product Management.
Botzenhardt, A.; Mädche, A.
2010. 4th International Workshop on Software Product Management (IWSPM), Sydney, Australia, 27. September 2010, 26–29, IEEE, Piscataway (NJ). doi:10.1109/IWSPM.2010.5623869
Towards a Model for Measuring Customer Intimacy in B2B Services.
Habryn, F.; Blau, B. S.; Satzger, G.; Kölmel, B.
2010. Exploring Services Science - First International Conference (IESS 2010), Geneva, Switzerland, February 17-19, 2010. Revised Papers. Ed.: J.-H. Morin, 1–14, Springer, Berlin. doi:10.1007/978-3-642-14319-9_1
Validating results of human-based electronic services leveraging multiple reviewers.
Kern, R.; Bauer, C.; Thies, H.; Satzger, G.
2010. Proceedings of the 16th Americas Conference on Information Systems (AMCIS 2010), Lima, Peru, August 12-15, 2010, 525/1–10, AIS Electronic Library, Lima
Quality Assurance for Human-Based Electronic Services: A Decision Matrix for Choosing the Right Approach.
Kern, R.; Thies, H.; Bauer, C.; Satzger, G.
2010. Current trends in web engineering : 10th International Conference on Web Engineering, ICWE 2010 Workshops, Vienna, Austria, July 2010. Ed.: F. Daniel, 421–424, Springer, Berlin
Statistical Quality Control for Human-Based Electronic Services.
Kern, R.; Thies, H.; Satzger, G.
2010. Service-oriented computing : Proceedings of the 8th International Conference (ICSOC 2010) San Francisco, CA, USA, Dec. 7-10, 2010. Ed.: P. Maglio, 243–257, Springer, Berlin
2009
Knowledge Intensive Services Procurement Strategy.
Satzger, G.; Schulteß, P.; Neus, A.
2009. Universität Karlsruhe, Karlsruhe
Service Science : Das unbekannte Wesen.
Satzger, G.; Ganz, W.; Kieninger, A.
2009. Arbeits- und Dienstleistungsforschung als Innovationstreiber : Bilanzen, Herausforderungen, Zukünfte, Fachtagung, 22. Mai 2009. Hrsg.: D. Spath, 126–130, Fraunhofer Verlag, Stuttgart
Rewarding Contribution to Service Network Formation.
Conte, T.; Blau, B.; Satzger, G.; van Dinther, C.; Weinhardt, C.
2009. Proceedings of the 1st INFORMS International Conference on Service Science (ICSS09), Hong Kong, China, 6-8 August, 2009, Paper 225/1–8, INFORMS, Hanover (MD)
Enabling Service Networks Through Contribution-Based Value Distribution.
Conte, T.; Blau, B.; Satzger, G.; van Dinther, C.
2009. Proceedings of the 15th Americas Conference on Information Systems, San Francisco, USA, Aug 6-9, 2009, Paper 764
2008
Dienstleistungswissenschaft - Anforderungen der Praxis an Dienstleistungsforschung und -lehre.
Satzger, G.
2008. Technologie und Dienstleistung: Innovationen in Forschung, Wissenschaft und Unternehmen. Beiträge der 7. Dienstleistungstagung des BMBF. Hrsg.: I. Gatermann, 187–195, Campus-Verl., Frankfurt/M
Service Science: Hype or Cornerstone for Future Success - A Five-Step Roadmap to Clarity.
Satzger, G.; Ganz, W.; Kremer, A.
2008. New horizons for the role and production of services: RESER 2008 - programme and abstracts; September 25th - 26th 2008, Stuttgart, Germany. Ed.: W. Ganz, 4 S., Fraunhofer IRB Verl., Stuttgart