Contemporary trends of every increasing digitalization in businesses lead to new challenges and fusion of technologies blurring the lines between the digital, physical and biological spheres, thereby calling for a new approaches for corporate management. Recently, physician Michio Kaku put it like the following: “The destiny of computers – like other mass technologies like electricity, paper, and running water- is to become invisible, that is, to disappear into the fabric of our lives, to be everywhere and nowhere, silently and seamlessly carrying out our wishes.” Michio Kaku (2016)

In the Practical Seminar Digital Service Design students address a real-world challenge in businesses and apply digital service design practices and tools. Furthermore, during the time of the seminar the students prototypical implement a running digital service.

Real-world challenges will vary over time. This time, the challenges are from the domain of Future Corporate Management. The practical seminar is carried out in close cooperation with SAP SE and leverages state-of-the-art digital platforms for prototyping.

• Foundations
• Digital Service Design Challenges in Future Corporate Management
• Basics of Digital Service Design practices and tools
• Prototyping and development Digital Services
• Delivering digital service prototypes

The students will:

• Explore a real-world digital service design challenge
• Learn and apply selected digital service design practices & tools
• Understand capabilities of state-of-the-art digital platforms and realize a digital service prototype